Category: Uncategorized

Service Disruption: Internet Access for Life Science Users

A recent Cyber Essentials security scan highlighted that we needed to make an emergency change (C1910-006) to the DNS settings for Life Science authenticated users. Unfortunately, this change resulted in the loss of Internet access for Life Science users. The team worked through the issues as quickly as possible and restored service at 09:45.

We apologise for any inconvenience caused by this emergency change.

Upgrade your Adobe CC 2017 apps

Adobe has informed us we’re no longer licensed to use certain older versions of Adobe CC products. This means you may need to take action on your One Dundee Desktop to ensure compliance.

Which products can’t you use?

The entire Adobe CC (2017 and earlier) suite, excluding Adobe Acrobat.

What do I need to do?

Managed macOS

First remove the non-compliant apps. Uninstallers are available in Self Service for each 2017 app and bundle in the ‘Adobe CC’ category. Then install the compliant 2018 versions from Self Service.

Windows 7 or 10

First remove the non-compliant apps. Go to the Start menu and search for Programs and Features Manager to reach the window in which you uninstall apps. Then install the compliant 2018 versions from Software Centre (use search bar on Windows 10 to find).

Service Update: Life Sciences VPN

UoD IT have now provided a temporary workaround to give users with valid business requirements access to a VPN in Life Sciences.

Should you require access, please log a call a call with the Service Desk by emailing help4u@dundee.ac.uk

Further communications regarding a long term solution will be issued in due course.

Scheduled Maintenance – Panopto

Scheduled Maintenance – Panopto
Panopto 7 is coming to our Panopto cloud site on 22nd June. The upgrade process will require a short window of downtime starting at 9pm GMT for up to 3 hours.

Impact
During the time above, staff and students accessing Panopto video content or creating and editing Panopto content will experience service disruption. This also includes Panopto video content on MyDundee that use the Panopto server to stream content.

Benefits
This update will bring a host of service improvements: Full Release Notes are here: https://support.panopto.com/s/article/Panopto7-Release-Notes

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Service Maintenance: Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 15th June between 07:00-19:00.

Impact

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Service Unavailable – Administrative Access To Sateon Door Access System

Administrative  access to the Sateon Door Access System is currently unavailable. However, swipe door access to buildings remains unaffected as this time.

We are working with our 3rd Party providers to resolve this issue as quickly as possible.  Should you wish to log a call with the Service Desk regarding this outage please email help4u@dundee.ac.uk referencing  call number 1905-0929.

Service Unavailable: Sateon Door Access

We are aware of issues with the system that grants access to various buildings on campus this morning. UoD IT are currently in the process of working with E&B and contacting our 3rd party suppliers to have this issue resolved as quickly as possible. This is being treated with the highest priority.

Please accept our apologies for any inconvenience caused.

Sateon Unavailable

We are aware that users are currently experiencing issues accessing Sateon. IT are working with their third party suppliers to rectify this situation as quickly as possible. Please accept our apologies for any inconvenience this outage is causing.