Category: Uncategorized

Questionmark OnDemand

Questionmark OnDemand will be updated on Sat 17 March between 07:00 and 13:00.

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

This update will ensure the ongoing reliability, security and uptime of the platform.

Reporting issues/getting help
If you have any questions about the update, please contact the IT service desk via Help4U (ref 1803-1407)

Authentication Issues

UPDATE: 11:03 – JANET has issued a statement that this is now resolved. Please re check your access into systems. If there are any further issues please let us know.

We are aware of current issues authenticating to various external and internal systems.

Systems affected range from Alma to BOX.

This issue is being investigated by the JANET engineers.

Updates will be provided in due course.

Spam Alert – Warning IMPORTANT REMINDER: Storage capacity – Spam

We are receiving notifications that several users have received the following Spam message:

Dear Client,

Your storage space for Office account: is almost full.

92% Used

To get additional storage space Click Here.

© 2017
Terms of use Privacy & Cookies

Please do not click – this message is Spam

Further advise is available:

We have reported this to Microsoft to prevent further distibution


Service Restored: Dalhousie Network Outage

The issues affecting network connectivity within Dalhousie this morning (Monday 30th October) have been identified and resolved with full restoration of service.

Service Restored: We are currently experiencing some network connectivity issues in the Dalhousie building affecting both PC’s and telephony. The team are currently investigating the issue and have identified a problem. Further updates will be issued as soon as we have any more information.

MANTIS Down (Ticket 1704-0481)

UPDATE: MANTIS is now operational again.

What is happening?

We have been advised that the MANTIS service is experiencing login issues at the moment.

Who is affected?

All users of MANTIS will be unable to login to the service.

What are UoD IT doing?

We are working to resolve this issue as quickly as possible.  Please come back to this status page for updates.

Issues with Activating Applicant IT Accounts

This issue has now  been resolved by the UoD IT team   – thanks for your patience.

We are aware that there is an issue with students (applicants) who are experiencing difficulties when trying to activate their University of Dundee IT accounts for the first time – this has been raised with our technical support team and is being investigated.

We apologise for any inconvenience and will provide updates  just as soon as they are available

If  contacting the Service Desk in relation to this call please use call reference #199706