Category: Uncategorized

MANTIS Down (Ticket 1704-0481)

UPDATE: MANTIS is now operational again.

What is happening?

We have been advised that the MANTIS service is experiencing login issues at the moment.

Who is affected?

All users of MANTIS will be unable to login to the service.

What are UoD IT doing?

We are working to resolve this issue as quickly as possible.  Please come back to this status page for updates.

Issues with Activating Applicant IT Accounts

This issue has now  been resolved by the UoD IT team   – thanks for your patience.

We are aware that there is an issue with students (applicants) who are experiencing difficulties when trying to activate their University of Dundee IT accounts for the first time – this has been raised with our technical support team and is being investigated.

We apologise for any inconvenience and will provide updates  just as soon as they are available

If  contacting the Service Desk in relation to this call please use call reference #199706

RESOLVED – Password Self Service

This issue is now resolved. Apologies for any inconvenience.

The password self service on https://passwordchange.dundee.ac.uk is currently down. We are investigating the cause and hope to have the service resumed as soon as possible.

If you require your password reset, please telephone or visit the Service Desk to have this done.

Issue with Firefox

We are aware that some users are experiencing a problem with Firefox (where it is crashing)  and we are monitoring and investigating  the issue.

For the moment we advise anyone experiencing  issues with Firefox to use Internet Explorer  as an alternative browser.

We will update this page as soon as we have further information regarding this issue.