Category: Uncategorized

Service Maintenance: Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 15th June between 07:00-19:00.


During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.


This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Service Unavailable – Administrative Access To Sateon Door Access System

Administrative  access to the Sateon Door Access System is currently unavailable. However, swipe door access to buildings remains unaffected as this time.

We are working with our 3rd Party providers to resolve this issue as quickly as possible.  Should you wish to log a call with the Service Desk regarding this outage please email referencing  call number 1905-0929.

Service Unavailable: Sateon Door Access

We are aware of issues with the system that grants access to various buildings on campus this morning. UoD IT are currently in the process of working with E&B and contacting our 3rd party suppliers to have this issue resolved as quickly as possible. This is being treated with the highest priority.

Please accept our apologies for any inconvenience caused.

Sateon Unavailable

We are aware that users are currently experiencing issues accessing Sateon. IT are working with their third party suppliers to rectify this situation as quickly as possible. Please accept our apologies for any inconvenience this outage is causing.

Reset password notifications

Update – 24/09/2018 @ 11:00

Issue has now been resolved. Affected users will cease to receive password reset notifications, until their passwords are again due to expire after a year.


There is an issue with password reset notification emails not being turned off when passwords are changed.

The password does reset successfully but the notifications asking them to reset are still being sent to users.

We are working on a resolution.


Turnitin planned maintenance

Turnitin will carry out proactive emergency maintenance on Sat 22 Sep 16:00-00:30. The following services will be affected:

  • Turnitin and TurnitinUK (including all integrations)
  • SimCheckOEM (TCA API)
  • Feedback Studio for iOS
  • iThenticate (including iThenticate via API)
  • WriteCheck

You will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

Stay up-to-date with Turnitin system status by following @TurnitinStatus on Twitter.

Spam Alert – Warning IMPORTANT REMINDER: Storage capacity – Spam

We are receiving notifications that several users have received the following Spam message:

Dear Client,

Your storage space for Office account: is almost full.

92% Used

To get additional storage space Click Here.

© 2017
Terms of use Privacy & Cookies

Please do not click – this message is Spam

Further advise is available:

We have reported this to Microsoft to prevent further distibution