Category: Uncategorized

Service Unavailable: Sateon Door Access

We are aware of issues with the system that grants access to various buildings on campus this morning. UoD IT are currently in the process of working with E&B and contacting our 3rd party suppliers to have this issue resolved as quickly as possible. This is being treated with the highest priority.

Please accept our apologies for any inconvenience caused.

Sateon Unavailable

We are aware that users are currently experiencing issues accessing Sateon. IT are working with their third party suppliers to rectify this situation as quickly as possible. Please accept our apologies for any inconvenience this outage is causing.

Reset password notifications

Update – 24/09/2018 @ 11:00

Issue has now been resolved. Affected users will cease to receive password reset notifications, until their passwords are again due to expire after a year.


There is an issue with password reset notification emails not being turned off when passwords are changed.

The password does reset successfully but the notifications asking them to reset are still being sent to users.

We are working on a resolution.


Turnitin planned maintenance

Turnitin will carry out proactive emergency maintenance on Sat 22 Sep 16:00-00:30. The following services will be affected:

  • Turnitin and TurnitinUK (including all integrations)
  • SimCheckOEM (TCA API)
  • Feedback Studio for iOS
  • iThenticate (including iThenticate via API)
  • WriteCheck

You will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

Stay up-to-date with Turnitin system status by following @TurnitinStatus on Twitter.

Spam Alert – Warning IMPORTANT REMINDER: Storage capacity – Spam

We are receiving notifications that several users have received the following Spam message:

Dear Client,

Your storage space for Office account: is almost full.

92% Used

To get additional storage space Click Here.

© 2017
Terms of use Privacy & Cookies

Please do not click – this message is Spam

Further advise is available:

We have reported this to Microsoft to prevent further distibution


Service Restored: Dalhousie Network Outage

The issues affecting network connectivity within Dalhousie this morning (Monday 30th October) have been identified and resolved with full restoration of service.

Service Restored: We are currently experiencing some network connectivity issues in the Dalhousie building affecting both PC’s and telephony. The team are currently investigating the issue and have identified a problem. Further updates will be issued as soon as we have any more information.

MANTIS Down (Ticket 1704-0481)

UPDATE: MANTIS is now operational again.

What is happening?

We have been advised that the MANTIS service is experiencing login issues at the moment.

Who is affected?

All users of MANTIS will be unable to login to the service.

What are UoD IT doing?

We are working to resolve this issue as quickly as possible.  Please come back to this status page for updates.