Category: Virtual Infrastructure

Service Degradation: On-Site Systems

UoD IT have resolved an issue with our storage systems that caused significant performance issues across systems hosted on-site.

This affected internal services such as SITS, P3, Timetabling and Cognos. Users should experience normal performance now.

If you are still experiencing issues, please get in touch and we will investigate further: help4u@dundee.ac.uk

Disruption To Service

At approximately 4pm this afternoon a misconfiguration occurred during a standard operational procedure which resulted in an interruption to connectivity between some of our servers. This  in turn, affected a number of our services. This was quickly rectified by our engineers and the majority of services were restored by 4:30pm.  Please accept our apologies for any inconvenience this caused.

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email – help4U@dundee.ac.uk

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.

Life Sciences virtual infrastructure upgrades

Work is still ongoing to upgrade the Life Science’s virtual infrastructure.
Our technical team has successfully completed two stages of the upgrade process – virtual infrastructure networking alterations and host migration. The team will continue to progress onto the third stage of the upgrade by updating the software on the server hosts. This work will commence on Monday 4th May.
Minimal service impact is anticipated, but users should be aware that this work is being carried out.
If you have any queries regarding this matter please contact support@lifesci.dundee.ac.uk quoting change number 668.