Category: Website

MedBlogs, Unifi, Dow, TILT

UPDATE 03/04/2017 @ 12:06pm: All affected systems are now online. If you continue to have an issue please report it to the Service Desk.

UPDATE 03/04/2017 @ 9.52am: MedBlogs and UniFi are now available.

We are aware of reports that some students are unable to login to MedBlogs, Unifi, .

Engineers have been made aware and are investigating the issue.

— Update 01/04/2017 @ 13:55—

Following the partial network outage at Ninewells this morning, it has been discovered that a switch which provides access to a number of severs hosted at Ninewells has developed a fault. Engineers are aware and investigating the issue.

— Servers Effected —

Unifi Server  – MedBlogs

DOW WEB  Server
DOW STORAGE

TILT 1 & TILT 2 servers

Service Interruption – VSphere node

Our engineers have now successfully restored service. However should you encounter anything not responding as expected by morning please do contact us via Help4U,

 

The University has a Production VSphere node that has become unresponsive

On advice from our support, and having exhausted all other options, we have to restart it and this will in turn impact the 24 VMs that it hosts .

Services impact are:

FIM-Service

Plaxlic-it-ap1

Snow-it-dp1

Epo-it-ap1

AppSenseEMdB

AuthExamDB

Dun-ad-dc-01

DentalRoomBooking

Ims-auth-a1

CognosBI

GladstonedB

DFS-Homes1

DFS-CASS4

Movesva-it-ap10

Dumpty-it-dt1

Sitswas2

Zcm-02

Blogwp-it-wp1

Ui vm

Wcm-live

Sitsdev-it-dd1

You will see this includes one of the Domain Controllers, the content for the University website, the Blog server and a number of file servers for home directories and shared drives, so significantly important systems.

As soon as this emergency work is completed we will update this post, we apologize for the inconvenience this emergency repair will cause and assure you we are working as fast as possible to resume normal service

Forms not available on University website

All online forms appear to be unavailable on the University website.

We are seeking engineering support to restore service as soon as possible.

If you notice a form not functioning as expected or not available please do contact Help4U@dundee.ac.uk (email only for now) quoting incident 195023.  This will help the team ensure that service is fully restored.

We apologise for the inconvenience caused.