Network Configuration Work – 11-15 June – Planned Maintenance

Further work is required to complete the Network Configuration programme of work that was rolled out in March and April this year on City Campus.

WHEN IS THIS SCHEDULED?
This work will take place between Monday 11 June and Friday 15 June.Work will be carried out between 7.00 and 8.45 am to minimise disruption. The schedule follows:
Network Configuration Catch-up Work

WHAT IS THE IMPACT?
During this time users in these buildings may be unable to access the University network for a brief period and access to all ICS network services should be considered at risk while this work is carried out.

We encourage users to log off their PCs and shut down equipment at the end of every working day. However, if a networked PC or printer is disconnected during this time, then restarting it will restore network connectivity.

HELP & ADVICE
If you have any queries or concerns about this work place contact ICS Service Desk and quote incident number 37036.

Resolved – No 41995: Intermittent Internet Access

Our technical teams are confident this issue has now been resolved, but they will continue to monitor the situation for now. Please contact Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting intermittent issues while accessing the internet.  Our technical teams are liaising with our suppliers to resolve this issue.

If you require more information please contact the Service Desk and quote Reference Number 41995

Resolved-No: 41161-Issues accessing My Dundee

We are aware that over the weekend some users experienced issues accessing MyDundee.

This issue has now been resolved and full service was restored at 9.20am. Please contact the Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting issues with accessing My Dundee.

Our technical teams will investigate this issue as soon as possible.

Resolved- No: 41204-Issues using CODA

This issue has now been resolved and full service was restored at 1pm. Please contact the Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting issues with accessing CODA.

Our technical teams are working to restore services.
If you require more information please contact the ICS Service Desk and quote reference no. 41204

Resolved-No:40765-Issues accessing dMail

Service has now been restored. We are continuing to investigate the root cause of this issue.

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We are aware that users are unable to access dMail.

Our technical teams are working to restore services. We apologise for any inconvenience caused.

 

Resolved-No:40689-Issues accessing PECOS

Access to PECOS live was restored on Friday afternoon.

Our suppliers are aware that there are a number of POs Pending Transmission and will resolve this soon.

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Users are reporting issues with accessing PECOS.

The CAPS team are liaising with their suppliers to resolve this issue.

If you require more information please contact ICS Service Desk and quote reference no. 40689.