Notice #305672
Investigating

Opening Shared Mailboxes through Webmail - Personal email showing

Began: Duration:

Shared Mailbox issues - opening a shared mailbox through Webmail shows a personal email inbox and not a shared Inbox.

This is a Microsoft issue that they are investigating.

They have advised you to use the Client version rather than Webmail to access these shared mailboxes. We will keep you updated on the progress of this.

Notice #319102
Recovering

National Phenotypic Screening Centre (NPSC) cluster issue

Began: Duration:

Since 3.30 pm yesterday (Thursday 28th March) , this appears to be resolved.

Test users have confirmed that they can access relevant files - all users should now be able to access their files..

For the meantime , our engineers will continue to monitor.

Apologies for any inconvenience.

Since 3.30 pm yesterday (Thursday 28th March) , this appears to be resolved.

Test users have confirmed that they can access relevant files - all users should now be able to access their files..

For the meantime , our engineers will continue to monitor.

Apologies for any inconvenience.

Replacement disks have now been installed and configured.

Test users have confirmed that they can access relevant files - all users should now be able to access their files..

Our engineers will continue to monitor.

Apologies for any inconvenience.

The replacement disks have now been installed.

Our engineers are currently working with senior Dell engineers on technical configuration.

Regular updates will be provided.

Apologies for any inconvenience.

The replacement disks have now arrived on site.

Our engineers are currently working on configuring and replacing the disks.

Regular updates will be provided.

Apologies for any inconvenience.

Whilst we wait for the disks to arrive, our engineers are currently working with Dell on a work around to resolve this issue.

The replacement disks are scheduled to arrive (via courier) tomorrow (Thursday 28th March).

Regular updates will be provided.

Apologies for any inconvenience.

Whilst we wait for the disks to arrive, our engineers are currently working with Dell on a work around to resolve this issue.

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

The replacement disks have not yet arrived today (we expect them to arrive today, Wednesday 26th March).

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

The replacement disks have not arrived today (we expect them to arrive tomorrow , Wednesday 26th March).

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

The replacement disks have not arrived today (we expect them to arrive tomorrow).

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

We are currently waiting for some replacement disks.

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

We are currently waiting for some replacement disks.

Regular updates will be provided.

Apologies for any inconvenience.

Our engineers continue to work with Dell to resolve this issue.

We are currently waiting for some replacement disks.

Regular updates will be provided.

Apologies for any inconvenience.

Due to a hardware failure in our storage system, the NPSC cluster has been offline since last Thursday afternoon. We are currently collaborating with Dell engineers to address and resolve the issue.

If this is going to cause you major issues with regards to work plans/deadlines please log a call in help4u quoting case number 2403-5142.

Notice #317515
Underway

DTS IT Support Provision During Rest Days (Friday 29th March to Monday 1st April 2024)

Began: Duration:

The scheduled maintenance is now underway. We'll keep you updated on our progress.

DTS will be providing a reduced support service over the rest days.

There will be no DTS staff at the Library Service Point over the long weekend. However, there will still be resource in place to action standard requests (password reset requests etc.) and to monitor, action and respond to incoming calls on a best endeavour basis.

The above does not mean that there will be no DTS staff on site … teaching is still scheduled for Friday 29th March and Panopto launch day is scheduled for Monday 1st April - to that end we have focussed DTS priority on support for teaching and all the Learning Spaces Technology Support Team will be on site for both days.

If you experience an IT issue over the Rest Days, please log a call via the Help4U Self-Service Portal. You may also be able to find an answer to your query by searching the Knowledge Base.

If you have not yet done so please set up Self Service Password Reset following the instructions on our Reset your forgotten password web guide. This will avoid delays with password resets during this period.

For popular IT topics such as account and password, MFA, or connecting to Eduroam, check our Guides to see if you can find what you're looking for.

Notice #318418
Investigating

HPC Offline for Filesystem Hardware migration (cutover to new storage system).

Began: Duration:

What we are doing:

Between 2nd and 5th April we will be migrating the HPC cluster file system to our new Research Storage Platform to provide users with additional capacity and replace the existing, aging hardware. To allow us to carry out this task we need to take the file system and HPC services offline from 17:00 on Monday 1 April. The work has been scheduled for these dates as we anticipate it being a quiet time in terms of use.
Impact on users: We anticipate that the work will take 2 days however we advise you that the services might not be fully accessible until the end of the week (5 April).
Please note your data is not at risk during this cutover period.
The following services will be offline during this period: - HPC login nodes - HPC compute nodes (it won't be possible to run any jobs and any jobs still running on 2 April will be deleted) - RStudio and Jupyterhub servers (rstudio.compbio.dundee.ac.uk and jupyterhub.compbio.dundee.ac.uk) - Compute Cluster network shares (NFS or Samba) - Web Based services which depend on the HPC cluster e.g. Jpred other CompBio services More information will be disseminated in the coming weeks. If this is going to cause you major issues with regards to work plans/deadlines please log a call in help4u quoting case number C2403-044.

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