Issues with users receiving spam from @dundee.ac.uk addresses

We are aware users are reporting  spam messages that appear to be from valid @dundee.ac.uk addresses and offer “Recruitment Opportunities”.

These messages can be safely ignored and deleted. They have not been sent from the mailbox of the supposed sender. Spammers can falsify the sender name on email messages, just as people can write false return addresses on mail, to be deliberately misleading.

If you appear to be the sender please do not assume that your account has been compromised. Check your sent items folder and if they do appear in your sent items, contact Service Desk. Otherwise, you can ignore them.

These messages are not caught by a spam filter because our settings are fixed never to prevent ANY messages from an @dundee.ac.uk address.

FINAL REMINDER:Removing access to GroupWise–11 Sep–do you have all your mail?

On Tuesday 11 September at 5pm we will remove access to GroupWise.

How will you be impacted?

After this date:

  • you will be unable to login to your GroupWise mailbox
  • you will have no access to mail in GroupWise, including your archives

Once we have started the decommissioning process we will be unable to migrate any missing mail or archives to dMail.

You should now check that all your archives that were stored on network drives have been migrated to dMail, this includes the central archive for Law, CEPMLP and Medicine staff. If you think that items are missing please contact Service Desk as soon as possible.

Help & Advice

If you have any questions or concerns please contact the Service Desk and quote Incident number 46508. If you have already logged a call with us about archive migration we will contact you to confirm migration is complete.

Reminder:Removing access to GroupWise–11 Sep–do you have all your mail?

On Tuesday 11 September we will remove access to GroupWise.

After this date:

  • you will be unable to login to your GroupWise mailbox
  • you will have no access to mail in GroupWise, including your archives

Once we have started the decommissioning process we will be unable to migrate any missing mail or archives to dMail.

You should now check that all your archives that were stored on network drives have been migrated to dMail, this includes the central archive for Law, CEPMLP and Medicine staff. If you think that items are missing please contact Service Desk as soon as possible.

Help & Advice
If you have any questions or concerns please contact the Service Desk and quote Incident number 46508. If you have already logged a call with us about archive migration we will contact you to confirm your archive migration is complete.

Resolved-Issues with mail from external sources-No:46877

This issue has now been resolved. External contacts received an “undeliverable mail” error message when trying to send mail to affected users.

Please contact Service Desk if you are still experiencing any difficulties with this service

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We are aware that some users are not receiving mail from sources external to the University. This is affecting usernames that begin with “C”.

Our technical teams are working to resolve this issue.

Resolved-No:46807-MyDundee unavailable for some users.

Some users were unable to access MyDundee shortly after servers were restarted at the weekend.

The issue has now been resolved. Please contact Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting issues accessing My Dundee.  We will investigate this issue on Monday.

Planned Maintenance:Removing access to GroupWise–No:46508

Following the migration to dMail last semester we are planning to remove access to GroupWise on Tuesday 11 September 2012.

How will you be impacted?
After this date you will be unable to login to your GroupWise mailbox and will not be able to migrate any further data. You should now check that all your archives that were stored on network drives have been migrated to dMail, this includes the central archive for Law, CEPMLP and Medicine staff. If you think that items are missing please contact Service Desk as soon as possible.

Access to GroupWise webmail at https://gwwebmail.dundee.ac.uk will also be removed after this date.

Help & Advice
If you have any questions or concerns please contact Service Desk and quote Incident number 46508.

Planned Maintenance:Network System Migration-29 August 2012

We plan to make a network change in Duncan of Jordanstone College of Art & Design on Wednesday 29 August before 9am.

During this time users should not experience any disruption but all ICS network services should be considered at risk while this work is carried out.

It is good practice for users to log off their PCs and shut down equipment at the end of the working day. However, if a networked PC or printer is disconnected during this time, then restarting it will restore network connectivity.

If you have any queries or concerns about this work please contact Service Desk and quote Change no 90.

Resolved:Virus outbreak in CEPMLP-No:46277

Our analysts have isolated and removed the virus from the CEPMLP shared area and users in that department can once again access the files in this area.

We advise all users to be vigilant when receiving email attachments that are either unexpected or from an unfamiliar contact. You should also enter URLs into your browser rather than clicking on email links. Please check your anti-virus software is up-to-date.

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Our network security team are currently working to resolve a virus outbreak in the Centre for Energy, Petroleum and Mineral Law and Policy.

Our suppliers are sending a security update that will remove the virus on Monday and we will isolate CEPMLP’s shared area on the University network until then to contain the spread of the virus.

If you have any questions or concerns contact Service Desk quoting reference no 46277.

Completed-Change your VPN settings by 21 Aug 2012

This work was successfully completed. If you are experiencing any issues using the VPN please contact Service Desk and quote reference 44588.

FINAL REMINDER

We are moving to a new Virtual Private Network (VPN) service. This is required by Janet UK, who provides our network connection to the rest of the UK.

How will you be impacted?
This means that EXISTING VPN users who wish to continue using the VPN service will have to change their settings. We plan to retire the existing service on Tuesday 21 August 2012 and users must change their settings by then. User can update their settings from now.

Guidance on how to do this is available here:
http://www.dundee.ac.uk/ics/services/vpn/vpnsettings/

New users should continue to follow the installation instructions for Mac or Windows available in our VPN support pages:
http://www.dundee.ac.uk/ics/services/vpn/

Help & Advice
If you have any questions or concerns please contact the Service Desk and quote reference 44588.