Issue with online P2P and student tuition payments: No. 51749

This issue has now been resolved.

**********************************

We are aware that there is an issue with the online payment portal for Pay2Print and student tuition fees. Our team are working to resolve the issue with this externally hosted web site as soon as possible.

Help & Support

If you require more information please contact Service Desk and quote reference no. 51749.

LANDesk Change to UoD incident process – when at With Customer status

Planned Maintenance:

This work has now been completed.

*******************************************

We plan to make minor adjustments to LANDesk LIVE on Tuesday, 6th November, 2012 at 4.30pm. LANDesk LIVE and Help4U Self-Service Portal will be unavailable to users for approximately 30 minutes while the work is being completed.

HELP & ADVICE

If you have any questions or concerns about this work please contact Service Desk quoting reference number 51695.

Issue with PECOS-No:51624

This issue has now been resolved.

****************************************

We are aware users are experiencing issues with logging in to PECOS.

The PECOS team are liaising with our suppliers to resolve this issue.

Help & Support

If you require more information please contact Service Desk and quote reference no. 51624.

Resolved-Issue with telephony at Ninewells-No:51622

This issue has now been resolved. Please contact Service Desk if you are continuing to experience any difficulties with this service.

**********

We are aware some users at Ninewells are experiencing issues with telephony.

Our technical teams are working to restore services.

Help & Support

If you require more information please contact Service Desk and quote reference no. 51622.

Issues logging in to the University Network – No: 51532

This issue has now been resolved. Please contact Service Desk if you are experiencing any difficulties with this service.

********************************************************

Staff are reporting issues with logging in to the University Network.

Our technical teams are working to restore services as soon as possible.

If you require more information please contact Service Desk and quote reference no. 51532.

New software released for CLT Desktop

The following pieces of software and updates have been released to the Central Learning & Teaching (CLT) desktop:

  • Upgrade of Audio Notetaker to v2.5.2962
  • Upgrade of ActivInspire to v1.6
  • Upgrade of Adobe Reader to v10.1.4
  • Configuration change to the NWClient to disable caching mode
  • Change to the way EndNote styles and filters are delivered

HELP & ADVICE

If you have any questions or concerns please contact Service Desk quoting Incident number 51356.

Resolved-Issues logging in to dMail-No:51189

This issue has now been resolved for the small number of users affected. Please contact Service Desk if you are experiencing any difficulties with this service.

****

We are aware some users are reporting issues with logging in to dMail.

Our technical teams are working to restore services.

Help & Support

If you require more information please contact Service Desk and quote reference no. 51189.

Issues accessing SITS & eVision – No: 51152

This issue has now been resolved.  Please contact Service Desk if you are still experiencing any difficulties with this service.

**************************************

Users are reporting issues with accessing SITS & eVision.

Our technical teams are working to restores services.

If you require more information please contact Service Desk and quote reference no. 51152.

University website secure content–use your standard username and password from Tuesday 30 October

From Tuesday 30 October 2012 you can use your standard username and password for accessing secure UoD website content, also known as red, blue and green key areas.

Intranet (or SOMIS) passwords will no longer be required and intranet authentication will be switched off for these pages.

Are there any exceptions?

  • For the moment, users will still login using their intranet (SOMIS)password to secure content that is hosted on SOMIS. This content includes Court and Senate papers, the University calendar and the University email and telephone directories.
  • Users wishing to submit messages to Hermes I or II will also require their intranet (SOMIS) password.

What are the long term plans for SOMIS?

This work is part of programmes of work required to retire SOMIS as the University intranet and to implement a single sign-on solution. This particular strand of work has been escalated to better protect our secure content.

We will be in touch about where and how we will be providing the services currently offered by SOMIS as the project continues.

Help & Advice

If you have any questions or concerns please contact Service Desk and quote Incident number 51077.