Resolved – No: 44685 – Issues with VPN

The VPN issue has now been resolved. Please contact Service Desk if you are still experiencing any difficulties with this service.


We are aware that some users may be experiencing issues using the VPN service at present. Our technical teams are working to restore this service as quickly as possible.

If you have any queries or concerns please contact Service Desk and quote no. 44685.

ICS Status redirect-Tuesday 31 July:Planned maintenance


Our Status page is now available and the redirect has been removed.


On Tuesday 31 July our Status page will be unavailable between 9am and 12noon due to a WordPress upgrade.

During this time visitors to this Status page will be directed to our Twitter page at for all the latest updates. We will post a message to say when we are back up and running. You can sign up to receive Status updates from:

  • Twitter  – @uod_it,
  • RSS feed –


Upgrading WordPress blog-Tuesday 31 July:Planned Maintenance


Work to upgrade WordPress Blogs has now been completed.


On Tuesday 31 July 2012 we will be upgrading WordPress Blogs to incorporate new features and implement bug fixes.

From 9am until 12noon users will be unable to access content on the blogs hosted at

Administrators should not login and make changes during this time. We will notify users once the upgrade is complete.

If you have any queries or concerns please contact Service Desk and quote change no. 78.

Resolved – No: 44487 – PC Date and Time issue

The date and time issue has now been resolved. Please contact Service Desk if you are still experiencing any difficulties with this service.


We are aware that when some users login this morning they will notice that the date on the desktop taskbar is incorrect. This will result in being unable to login to applications from your desktop eg dMail. We are investigating what has caused this issue but in the meantime suggest that you manually change the time setting on your machine. If you have any questions or concerns contact Service Desk quoting reference no 44487

Issues accessing dMail:Resolved

Shortly before midnight last night we restored access to dMail.

We will be working closely with our suppliers and Microsoft to determine the root cause of the problem and put steps in place to avoid another occurence in the future.

We apologise for any inconvenience that our users experienced throughout the downtime.

Technical update: Issues with accessing dMail

We are experiencing issues with the dMail authentication service.

Usernames and passwords are checked at before access is allowed. This is not currently working because the Active Directory Federation Service (ADFS) security certificates which secure communication between our authentication service and dMail servers hosted by Microsoft are not working. A new security certificate was added when the previous one expired but this does not seem to have been accepted by Microsoft.

Through our support partners we have escalated this issue to Microsoft support as a severity A problem, which is the highest priority, and provided them with the logs that they require.

Update: Issues accessing dMail

14.58 – update

The issue with accessing dMail is being treated as a very serious problem and we are engaging all necessary resources to fix it.

We apologise for the inconvenience that users are experiencing and we want to reassure you that we are doing everything we can to restore service. We will update this page again later this afternoon.

A technical update will be available soon.

12.20 – update

We are continuing to work very closely with our third party suppliers, who have escalated resolving this issue to the highest possible level.

Mail is still being delivered to your account while you are unable to login.

We will provide another update in the afternoon.

9.07 – update

We are continuing to experience issues with authentication into dMail. The problem lies within authentication, rather than the dMail system itself.

We are continuing to work with our third party suppliers to resolve this as soon as we can.

18/07/12 – 17.02 update

We have identified the root cause of the issue, which is not an easy fix. Our technical staff will continue to work with our suppliers into the evening to try and restore services asap.

15.41 – update

We are continuing to work with our supplier and are making progress with resolving this issue. Please check back for further updates.

14.36 – update

Our suppliers are now working with us on this issue. Please bear with us while we continue to investigate and implement a resolution.

13.37 – update

We are aware users are currently experiencing issues logging in to dMail.

Our technical staff are working to resolve this issue.