14.58 – update
The issue with accessing dMail is being treated as a very serious problem and we are engaging all necessary resources to fix it.
We apologise for the inconvenience that users are experiencing and we want to reassure you that we are doing everything we can to restore service. We will update this page again later this afternoon.
A technical update will be available soon.
12.20 – update
We are continuing to work very closely with our third party suppliers, who have escalated resolving this issue to the highest possible level.
Mail is still being delivered to your account while you are unable to login.
We will provide another update in the afternoon.
9.07 – update
We are continuing to experience issues with authentication into dMail. The problem lies within authentication, rather than the dMail system itself.
We are continuing to work with our third party suppliers to resolve this as soon as we can.
18/07/12 – 17.02 update
We have identified the root cause of the issue, which is not an easy fix. Our technical staff will continue to work with our suppliers into the evening to try and restore services asap.
15.41 – update
We are continuing to work with our supplier and are making progress with resolving this issue. Please check back for further updates.
14.36 – update
Our suppliers are now working with us on this issue. Please bear with us while we continue to investigate and implement a resolution.
13.37 – update
We are aware users are currently experiencing issues logging in to dMail.
Our technical staff are working to resolve this issue.