Technical update: Issues with accessing dMail

We are experiencing issues with the dMail authentication service.

Usernames and passwords are checked at before access is allowed. This is not currently working because the Active Directory Federation Service (ADFS) security certificates which secure communication between our authentication service and dMail servers hosted by Microsoft are not working. A new security certificate was added when the previous one expired but this does not seem to have been accepted by Microsoft.

Through our support partners we have escalated this issue to Microsoft support as a severity A problem, which is the highest priority, and provided them with the logs that they require.

Update: Issues accessing dMail

14.58 – update

The issue with accessing dMail is being treated as a very serious problem and we are engaging all necessary resources to fix it.

We apologise for the inconvenience that users are experiencing and we want to reassure you that we are doing everything we can to restore service. We will update this page again later this afternoon.

A technical update will be available soon.

12.20 – update

We are continuing to work very closely with our third party suppliers, who have escalated resolving this issue to the highest possible level.

Mail is still being delivered to your account while you are unable to login.

We will provide another update in the afternoon.

9.07 – update

We are continuing to experience issues with authentication into dMail. The problem lies within authentication, rather than the dMail system itself.

We are continuing to work with our third party suppliers to resolve this as soon as we can.

18/07/12 – 17.02 update

We have identified the root cause of the issue, which is not an easy fix. Our technical staff will continue to work with our suppliers into the evening to try and restore services asap.

15.41 – update

We are continuing to work with our supplier and are making progress with resolving this issue. Please check back for further updates.

14.36 – update

Our suppliers are now working with us on this issue. Please bear with us while we continue to investigate and implement a resolution.

13.37 – update

We are aware users are currently experiencing issues logging in to dMail.

Our technical staff are working to resolve this issue.

My Dundee:Planned Maintenance-18-25 July 2012

My Dundee will be unavailable while we perform system maintenance from Wednesday 18 July – Wednesday 25 July inclusive.


My Dundee and all associated services


From 8am on Wednesday 18th July until 8am on Thursday 26th July.


All staff and students that require access to My Dundee


For more information please contact the eLearning team at


Resolved – No 43601: Loss of internet connectivity

This network issue has now been resolved. Please contact Service Desk if you are still experiencing any difficulties with this service.


We are aware that users are unable to connect to external internet sites. Our technical teams are working to restore services.

Update:Relocation of PECOS infrastructure-29 June to 1 July

2 July 9.50am

The relocation of the PECOS infrastructure from Boston, USA to Edinburgh was successfully completed over the weekend, and users can now log into the system.

We are aware of a local issue which results in approvers not receiving emails advising that orders are available to approve.  ICS and the PECOS team are working together to resolve this issue, but in the meantime users should advise their approvers when an order is placed.  The orders can be approved as normal by accessing the inbox.


25 June 9.54am

The live PECOS infrastructure is being relocated from Boston, USA to the Scottish Government Data Centre in Edinburgh during the weekend of 29th June-1st July, 2012.

How will this affect me?

PECOS will be unavailable from 12:30pm on Friday 29th June 2012 and no purchase orders, amendments or receipts can be processed after this time.  You will be unable to access the system and should not attempt to log in until you receive an email advising that it is available.

When will transactions appear in CODA?

The interface between PECOS and CODA will be switched off on the evening of Thursday 28th June 2012 and any transactions which occur following the final run of the interface on Thursday evening will be included in the first run of the interface on Monday 2nd July 2012.

Update:LANDesk downtime from 11.30am today (Wed 27 June)

Problems with the upgrade have now been fixed and LANDesk is up and running. Please report any errors to Service Desk.


Further to the upgrade to LANDesk last night, an issue has arisen which needs fixed as soon as possible. This involves taking LANDesk offline at 11.30am today. The repair is likely to take around two hours but may take longer.

Updates and notifications will be queued and processed once LANDesk is back online.  We suggest that any new incidents should be logged via the Service Desk online form.

Further notifications will be available on this page.

Resolved: CMS Upgrade – Tuesday 26 June 9.00-12.30

The CMS login issue is now resolved.  Staff can login as normal and the web team will review the upgrade to ensure everything is working as normal.


The CMS upgrade is taking longer to complete than was initially anticipated. We are continuing to work on the upgrade and will post an update when it becomes available.

We apologise for any inconvenience caused by this delay.


On Tuesday 26 June, between 9.00 and 12.30, users will not be able to access the T4 Content Management System (CMS) due to a system upgrade. The upgrade will include bug fixes and new functionality. Any further updates will be posted on ICS Status.

If you have any questions or concerns about this work please contact Service Desk.