Planned maintenance: External firewall

One of our external firewalls has developed a fault and requires a replacement part

WHEN IS THIS SCHEDULED?
 Installation is scheduled for Tuesday 19th June between 09:30 and 09.45.

WHAT IS THE IMPACT?
In the meantime our firewall continues to operate, with reduced resilience, and although service users should not experience any issues, access to internet services including email should be considered at increased risk.

MORE INFORMATION
If you have any queries or concerns about this work please contact ICS Service Desk.

Completed: SITS Upgrade 16-18 June 2012

The SITS Live upgrade has been completed. SITS Live, eVision and IPP are now available to users.

Thank you for your patience while this work was carried out. Please contact Service Desk if you are experiencing any issues with this service.

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The SITS Live (Student Management System) upgrade is scheduled to take place on Saturday 16 – Monday 18 June 2012. This date was agreed after consultation with key stakeholders.

WHICH SERVICES WILL BE UNAVAILABLE?
SITS Live, eVision and IPP will be unavailable during this upgrade.

WHEN WILL SERVICES BE UNAVAILABLE?
From 8pm on Friday 15th June until 8am on Tuesday 19th June.

WHO WILL BE AFFECTED?
All staff and students who access the above services.

MORE INFORMATION
If you have any questions about these changes and how they will affect you please ICS Service Desk quoting Incident number 41535.

Resolved-Issues accessing Online Residences Services-No:42187

This issue has now been resolved. Please contact Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting issues with accessing Online Residences Services via eVision.

Our technical teams are working to restore services.  If you require more information please contact the ICS Service Desk and quote reference no. 42187

Network Configuration Work – 11-15 June – Planned Maintenance

Further work is required to complete the Network Configuration programme of work that was rolled out in March and April this year on City Campus.

WHEN IS THIS SCHEDULED?
This work will take place between Monday 11 June and Friday 15 June.Work will be carried out between 7.00 and 8.45 am to minimise disruption. The schedule follows:
Network Configuration Catch-up Work

WHAT IS THE IMPACT?
During this time users in these buildings may be unable to access the University network for a brief period and access to all ICS network services should be considered at risk while this work is carried out.

We encourage users to log off their PCs and shut down equipment at the end of every working day. However, if a networked PC or printer is disconnected during this time, then restarting it will restore network connectivity.

HELP & ADVICE
If you have any queries or concerns about this work place contact ICS Service Desk and quote incident number 37036.

Resolved – No 41995: Intermittent Internet Access

Our technical teams are confident this issue has now been resolved, but they will continue to monitor the situation for now. Please contact Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting intermittent issues while accessing the internet.  Our technical teams are liaising with our suppliers to resolve this issue.

If you require more information please contact the Service Desk and quote Reference Number 41995

Resolved-No: 41161-Issues accessing My Dundee

We are aware that over the weekend some users experienced issues accessing MyDundee.

This issue has now been resolved and full service was restored at 9.20am. Please contact the Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting issues with accessing My Dundee.

Our technical teams will investigate this issue as soon as possible.

Resolved- No: 41204-Issues using CODA

This issue has now been resolved and full service was restored at 1pm. Please contact the Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting issues with accessing CODA.

Our technical teams are working to restore services.
If you require more information please contact the ICS Service Desk and quote reference no. 41204