Issues accessing My Dundee – No: 50237

This issue has now been resolved.  Please contact Service Desk if you are still experiencing any difficulties with this service.

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Users are reporting issues with accessing My Dundee.

Our technical teams will investigate this issue as soon as possible.

Emergency network repair in Main Library – No: 50061

Emergency network repair has been completed successfully.

Please contact Service Desk if you are still experiencing any difficulties with this service.

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On Friday 12thOctober between 7.30-8.30am, ICS will be undertaking an emergency repair to some faulty network switches located in the Library. These network switches provide PC and Telephony services to Area 1B on Level 1 of the Library and therefore services should be considered ‘at risk’. Wireless coverage throughout Level 1 will also be reduced during the repair work.

HELP & ADVICE

If you have any questions or concerns please contact Service Desk quoting Incident number 50061.

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Issues using Pay2Print cash machines – No: 49979

This issue has now been resolved.  Please contact Service Desk if you are still experiencing any difficulties with this service.

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Students are reporting issues with using Pay2Print cash machines in IT Suites.

Our technical teams will investigate this issue as soon as possible.

If you require more information please contact Service Desk and quote reference no. 49979.

Update:Library Ground Floor PCs out of order

All PCs are now operational and back in service.  

28 Sep – 14:10

We are gradually bringing PCs back into service in the Ground Floor of Main Library. A section will remain unavailable until further equipment arrives and we have completed additional maintenance.

27 Sep – 10.37

Sixty PCs remain out of order on the Ground Floor of Main Library due to an electrical fault.

We are waiting for replacement parts to arrive and will have the PCs back in service ASAP.

If you need to use a PC please check the IT Suites PC availability page for the best location.

We apologise for any inconvenience caused.

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26 Sep – 16.58

PCs in Area B on the Ground Floor of Main Library are being shut down and will be out of order due to a reported fault.

We are working to resolve this issue as quickly as possible.

 

Completed – Minor upgrade to T4 Content Management System

This upgrade was successfully completed by 9.30am.

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On Tuesday 25 September 2012, between 09.00 and 11.00 we will be implementing a minor upgrade to the T4 Content Management System.

How will you be impacted?

While the work is undertaken users will not be able to access the T4 Content Management System. The live University website will remain fully available, however amendments will not be possible during the work.

Help & Advice

If you have any questions or concerns please contact Service Desk and quote Incident number 48597.

Planned Maintenance: ENGL build server unavailable – Tuesday 2 October 9-11am

Work to upgrade the ENGL Build server was succesfully completed.

3rd October 2012

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On Tuesday 2 October, between 9 – 11am, we will be implementing a patch on the ENGL build server. The server will therefore be offline during this time.

HELP & ADVICE

If you have any questions or concerns please contact Service Desk quoting Incident number 48793.