Resolved-No:40765-Issues accessing dMail

Service has now been restored. We are continuing to investigate the root cause of this issue.

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We are aware that users are unable to access dMail.

Our technical teams are working to restore services. We apologise for any inconvenience caused.

 

Resolved-No:40689-Issues accessing PECOS

Access to PECOS live was restored on Friday afternoon.

Our suppliers are aware that there are a number of POs Pending Transmission and will resolve this soon.

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Users are reporting issues with accessing PECOS.

The CAPS team are liaising with their suppliers to resolve this issue.

If you require more information please contact ICS Service Desk and quote reference no. 40689.

No: 40628 Issues connecting to UoD WiFi

Users have been reporting issues with connecting to UoD Wifi. Our technical teams have investigated and have now resolved the issue.

Any users who have experienced issues with UoD Wifi today, and made any changes to their wireless configuration may have to reinstall the setup again to allow connection.  If no such changes have been made, then users should be able to connect to UoD Wifi as normal.

If you require more information please contact the ICS Service Desk and quote reference no. 40628

Update: Planned Maintenance-Kirkcaldy Campus Network Connection-Wednesday 2 May

This work was completed as planned and services were restored by 7.10 am.

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On Wednesday 2 May at 7am the Kirkcaldy campus will be without network connectivity for a short period. During this period we will migrate the Kirkcaldy network link to an alternative route to enable our suppliers to carry out urgent repair work.

Our all new ICS Status page….

The popularity of the ICS Status page has seen it evolve into a key resource for communicating with our users about ongoing service issues and planned maintenance.  The page has been given a well-deserved revamp and is now powered by WordPress.

To  keep your finger on the pulse, add this page to your RSS feeds or follow us on Twitter @UoD_IT. All new posts on this page will be tweeted automatically.

Our Service Desk team can now keep you informed about our service status via this page 7 days a week. (During Main Library Service Desk hours)

All requests for assistance should continue to be directed to ICS Service Desk so they can be logged and tracked. As with all ICS service developments, we would welcome feedback on the new Status page and Twitter feed via the Service Desk.

 

Planned maintenance notices

Information about upcoming changes that we will be making and necessary downtime to maintain our services will be posted with the tag “planned maintenance”. These posts will appear on the homepage, as well as grouped under a planned maintenance tab for easy reference when checking our upcoming work.