Tag: Network Refresh

Changes to wireless network service

We’re upgrading the University’s wireless infrastructure. Find out why in the One Dundee blog post.

This work will take place in the evenings (18:00 – 23:00) of Tue 2 and Thu 4 Apr.

Within each work window, each wireless access point should only be offline for approximately 10-15 mins at a time.

If you are connected to an access point when it upgrades / reloads the new software, the wireless controller should try and move your device to another available access point so you continue to get wifi. Due to the quantity of access point reloads, we can’t guarantee this in all circumstances and you may need to accept a short service outage.

If you have any questions, contact the Service Desk quoting ref C1901-027.

Sir James Black Centre Network Migration

The Sir James Black Centre will be migrated to the new wired network on the Wed 20 – Thu 21 Feb and Tue 26 – Wed 27 Feb. Migrations will take place between 08:00 and 18:00 and affect the following areas on the days/times indicted below.

  • Wed 20 Feb, JBC Floor G
  • Thu 21 Feb, JBC Floor 1
  • Tue 26 Feb, JBC Floors 2 and M
  • Wed 27 Feb, JBC Floors 3, 4 and 5

Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on the day.

Some devices (such as printers) may need further configuration once the network equipment has been replaced. Work to update such devices will carried out on the days following the migration.

Impact
There will be no access to the wired network and disruption to the wireless network. If having internet access on the day of the migration is essential to your work, we advise that you relocate away from the building.

The migration will affect all client devices such as PCs and laptops, office desk phones, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.

Reporting issues / getting help
Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.

All Sir James Black Centre activities will run on the new, next-generation network when complete.

Wellcome Trust Network Migrations

The Wellcome Trust building will be migrated across to the new wired network on the Thu 7 – Tue 19 Feb. Each Migration will start at 08:00 and end at 18:00. The following areas are likely to be affected on the dates given below:

  • Thu 7 Feb, All floors of WTB Link and Barton Lab MSI Floor 2 South East
  • Tue 12 Feb, Floors 1 and Ground
  • Wed 13 Feb, Floor 2
  • Thu 14 Feb, Floor M
  • Tue 19 Feb, Floors 3, 4, and 5



Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Tue 19 Feb.

Some devices (such as printers) may need further configuration once the network equipment has been replaced. Work to update such devices will carried out on the days following the migrations.


Impact
There will be no access to the wired network and disruption to the wireless network. If having internet access on the day of your migration is essential to your work, we advise that you relocate away from the area being migrated.

Migrations will affect all client devices such as PCs and laptops, office desk phones, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.



Reporting issues / getting help
Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.


All Wellcome Trust activities will run on the University’s new, next-generation network following the migration.

Discovery Centre Network Migration

The Discovery Centre will be migrated across to the new wired network on the Tue 5 – Wed 6 Feb. Migrations will start at 08:00 and end at 18:00.

Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed 6 Feb.

Some devices (such as printers) may need further configuration once the network equipment has been replaced. Work to update such devices will carried out on the days following the migration.

Impact
There will be no access to the wired network and disruption to the wireless network. If having internet access on these two days is essential to your work we advise that you relocate away from the Discovery Centre. Migrations will affect all client devices such as PCs and laptops, office desk phones, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.

Reporting issues / getting help
Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.

All Discovery Centre activities will run on the University’s new, next-generation network following the migration.

Medical Sciences Institute (MSI) Network Migrations

MSI will be migrated across to the new wired network on the w/b Mon 21 Jan. Migrations start at 08:00 and end at 18:00. The following areas are likely to be affected at the times given below:

North East Section of MSI (All floors), Tues 22 Jan
Departments/Divisions understood to be in this area:

  • Dundee Imaging Facility
  • Division of Biological Chemistry and Drug Discovery
  • NASRG
  • Division of Cell and Developmental Biology

South Section of MSI (All Floors), Wed 23 Jan
Departments/Divisions understood to be in this area:

  • CAHID
  • MRC Reagents
  • Division of Molecular Microbiology
  • Division of Cell and Developmental Biology
  • Division of Cell and Developmental Biology / Daan Van Aalten Team

Some additional work may progress over to the following day for this migration.

North West Section of MSI (All floors), Thu 24 Jan
Departments/Divisions understood to be in this area:

  • SLS Finance
  • SLS HR
  • NPSC

Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact
There will be no access to the wired network (inc internet access) in these areas at the indicated times. Every effort will be made to ensure the wireless service remains active during wired migrations, however a short period of downtime may be required depending on the situation on the day. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.

Reporting issues / getting help

Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.

All MSI activities will run on the University’s new, next-generation network following the successful migrations.

eduroam wifi release to Life Sciences

The University’s new eduroam wifi provision will start to be turned on in Life Sciences buildings on Thu 6 Dec. The transition will be gradual and it may take all day to achieve full release – we will email you to let you know when all work is complete.

When the lifesci and UoD_WiFi SSID wifi options are no longer available to you, this means your location has been migrated. You should then connect to eduroam using the instructions in the IT website guide. Make sure you enter your full University username (jbloggs@dundee.ac.uk) and password when asked.

Life Sciences staff will be able to access JBC datacentre resources on the Life Sciences network from any campus location when their computer is connected to eduroam wifi.

Ninewells network migrations

Areas of Ninewells Campus will be migrated across to the new network in November. Migrations start at 07:00 and end at 18:00. The following areas are likely to be affected on the dates given below:

  • Tue 06 Nov – Lab Block (inc Tannis Drummond), Corridors 5J, 5M, 6M, 7M, and 7P
  • Wed 07 Nov – Lab Block, Corridors 5, 5G, and 5H
  • Thu 08 Nov – Level 10 and Diabetes Centre
  • Tue 13 – Wed 14 Nov – Teaching Lecture Theatres, Teaching Rooms, and UoD Library
  • Tue 20 Nov – Corridors 6G, 6L, and 7L
  • Wed 21 Nov – Corridors 5H, 5L, and 6G
  • Thu 22 Nov – Corridor 5 (Resource Unit)
  • Tue 27 – Fri 30 Nov – Lab Block

Your network service should be considered at risk across the series of migrations.

Impact: There will be no internet access in these areas on the specific days indicated above. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network. Work will continue in the days following the migration to restore connectivity to anything that needs extra help to get back online.

Actions for you once the work is complete
Follow the guidance below to re-establish your computers wired (ethernet) connection:

  • Unmanaged computers
    You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.
  • Managed computers (Staff Desktops) 
    Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

UoD_WiFi will disappear in your area. Connect to eduroam wifi using your full username (jbloggs@dundee.ac.uk) thereafter.

 

Reporting issues/getting help: Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh webpage.

Mackenzie and TASC Network Migrations

The Mackenzie Building and TASC (TAyside Medical Science Centre) at our Ninewells campus will be migrated across to the new network on Tue 21 – Fri 24 Aug (07:00-18:00). The following areas will be affected at the times below:

  • Mackenzie Building
    • Expect disruption all day Tue 21 Aug – phones and internet access should be restored by close of day
    • Work will continue on Wed 22 – Fri 24 to restore connectivity to anything that needs extra help to get back online
  • TASC
    • Expect disruption all day Wed 22 Aug – phones and internet access should be restored by close of day
    • Work will continue on Thu 23 – Fri 24 to restore connectivity to anything that needs extra help to get back online

Impact
There will be no internet access in these areas on the specific days indicated above. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered at risk up until 18:00 on Fri 24.

Whilst the replacement of the network equipment should be completed by Fri evening, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

 

Actions 
Follow the guidance below to re-establish your computers’ wired (ethernet) connection afterwards:

  • Unmanaged computers
    You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.
  • Managed computers (Staff Desktops) 
    Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
  • UoD_WiFi will disappear in these areas. Connect to eduroam wifi using your full username (jbloggs@dundee.ac.uk) thereafter.

 

Reporting issues/getting help
Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh webpage.

Dental Hospital Network Migration

The Dental Hospital will be migrated across to the new network on Wed 30 – Thu 31 May (07:00-18:00).

Impact
There will be no internet access in the building across these two days. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered at risk up until 18:00 on Wed 30.

Whilst the replacement of the network equipment should be completed by Wed evening, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Actions 
Follow the guidance below to re-establish your computers’ wired (ethernet) connection afterwards:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

UoD_WiFi will disappear in your area. Connect to eduroam to get super-fast wifi using your full username (jbloggs@dundee.ac.uk).

 

Reporting issues/getting help
Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

All Dental Hospital activities will run on the University’s new, next-gen network following the successful migration.

Read more about this project on the Network Refresh Blog.

Various Wifi Network Migrations

The schedule of where we will be introducing the new wifi over the next few weeks is as follows:

  • Tue 22 Aug | Fulton Building
  • Wed 23 Aug | Old Medical School Building
  • Thu 24 Aug | Queen Mother Building
  • Tue 29 Aug | Carnelley Building
  • Wed 30 Aug | Ewing Building
  • Thu 31 Aug | Kirkcaldy Teaching Block

How will it affect me?
The wifi migration will start at 08:00 in each of the buildings on its allocated day, at which point the:

  • Existing wireless (UoD_WiFi) will be switched off
  • No internet connection via wifi will be available for devices to connect to
  • Over the next 4 hours, the new wifi will be switched on in small batches
  • Some areas will become available prior to others

This means that wifi should be considered unavailable for the 4 hour period and at risk for the rest of the day.

You will need to re-connect any devices that were using UoD_WiFi to eduroam. Details of how to do this can be found on the IT Get Connected webpage.


The work will not affect the operation of the wired network (via ethernet cable). Any devices connected to this network should not experience any loss of service.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete.

We will return to these buildings to upgrade the wired network in the near future.

Read more about this project on the Network Refresh Blog.