We've had reports that there is an issue signing into our Library Service.

We're currently investigating the issue and will update this post with progress.

We apologise for any inconvenience

We've now resolved the incident. Thanks for your patience.

We are aware of reports that some users cannot access Apps Anywhere.

Our product engineers are investigating (please note we have limited support at the weekend).

Thanks for your patience (regular progress updates will follow).

We've now resolved this incident.

Thanks for your patience.

We are currently investigating this issue which is affecting some students.

If you are affected by the issue and have not yet raised a call, please do so in the help4u Self-Service Portal and clicking on the Broad Service Disruption > I am affected by this disruption. The nature of the issue may mean that you cannot access the Self-Service Portal, in this case please email help4u@dundee.ac.uk and quote "Login issues to myDundee and/or eVision" in the subject line.

Progress updates will be posted here.

We've confirmed there is a problem, we're working to resolve it.

We hope to have a resolution within the next 30 mins.

Thanks for your patience whilst we continue to work on this issue. The issue has been resolved for some users already.

If you are affected by this issue and have not yet made us aware, please do so in the help4u Self-Service Portal and clicking on the Broad Service Disruption > I am affected by this disruption.

The nature of the issue may mean that you cannot access the Self-Service Portal, in this case please email help4u@dundee.ac.uk and quote "Login issues to myDundee and/or eVision" in the subject line.

The next update will be at 12.00pm.

Student access to these platforms, including modules should now be restored.

Access to Organisations in myDundee will be restored within the hour.

We continue to work on this issue.

The resolution to this has proved to be more complex than expected.

We will post any updates here.

If you are affected by this issue and have not yet made us aware, please do so in the help4u Self-Service Portal and clicking on the Broad Service Disruption > I am affected by this disruption.

The nature of the issue may mean that you cannot access the Self-Service Portal, in this case please email help4u@dundee.ac.uk and quote "Issues myDundee and/or eVision" in the subject line.

We in DTS continue to work on this issue as a priority.

The impact of this issue may mean that some students may be unable to login to University resources, including but not limited to:

• Student Desktop devices

• myDundee

• eVision

• M365 (email, Teams etc)

• SEAtS

There are manual changes which colleagues in Digital and Technology Services can make to individual account to rectify the issue, if we are aware that you have been affected.

If you are affected by this issue and have not yet made us aware, please do so in the help4u Self-Service Portal and clicking on the Broad Service Disruption > I am affected by this disruption.

If you cannot access the Self-Service Portal, in this case please email help4u@dundee.ac.uk and quote "Student Account access issues" in the subject line.

The next update will be tomorrow morning Thursday 31st October.

The next update will be tomorrow morning, Thursday 31st October.

We have now identified the root cause of this issue and are putting remediation steps in place. It may take up to 2 hours for full remediation to take place for affected users.

If you are still experiencing issues accessing University resources after this time has elapsed, it may be worth clearing the cache and cookies on your browser. If you remain unable to access resources, please let us know by either updating your current call, or raising a new call in the help4u Self-Service Portal and clicking on the Broad Service Disruption > I am affected by this disruption.

If you cannot access the Self-Service Portal, please email help4u@dundee.ac.uk and quote "Student Account access issues" in the subject line, please indicate that your have already tried clearing cache and cookies, and which Services you are unable to access e.g. email, myDundee, Student Desktop devices.

Thanks for your patience while we take the necessary steps to resolve this issue.

Thanks for your continued patience & understanding as we continue to work on a resolution for this issue.

The remediation steps taken so far have proved successful and access has been restored for the majority of affected users. We intend to continue with further steps during this afternoon.

We expect that this issue will be resolved by 17.00 today, Thursday 31st October. However, if you are still affected by this issue please follow the steps in the previous update at 10.51 today, to make us aware.

We are confident that the steps we have taken have resolved this issue, but will continue to monitor over the next 24 hours.

Thanks for your patience and understanding.

If you are still affected, please let us know by following the guidance in the earlier updates.

Monitoring overnight and this morning indicates that the issue has been resolved. We will continue to monitor throughout this morning.

We've now resolved the incident. Thanks for your patience.