Three week maintenance period

Our underlying technology infrastructure will enter a three week maintenance period to bring it up to a consistent standard across the board.

When is this happening? 
Work will start on Mon 20 Aug and is expected to finish on Fri 7 Sep.

What will the impact be? 
Service interruption is anticipated but will be managed accordingly and in a timely manner.

Do you need to do anything? 
You don’t need to take any action to prepare. If you have any questions or experience an issue, please contact the Service Desk.

Mackenzie and TASC Network Migrations

The Mackenzie Building and TASC (TAyside Medical Science Centre) at our Ninewells campus will be migrated across to the new network on Tue 21 – Fri 24 Aug (07:00-18:00).

Impact
There will be no internet access in these areas across the four days. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered at risk up until 18:00 on Fri 24.

Whilst the replacement of the network equipment should be completed by Fri evening, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

 

Actions 
Follow the guidance below to re-establish your computers’ wired (ethernet) connection afterwards:

  • Unmanaged computers
    You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.
  • Managed computers (Staff Desktops) 
    Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
  • UoD_WiFi will disappear in these areas. Connect to eduroam wifi using your full username (jbloggs@dundee.ac.uk) thereafter.

 

Reporting issues/getting help
Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh webpage.

Questionmark OnDemand upgrade

Questionmark OnDemand will be updated on Sat 18 Aug between 07:00-13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (Ref 1808-1247).

UNIFI Services Unavailable Wednesday 1st August 2018 – COMPLETE

Due to planned system maintenance, all Unifi services (including Medblogs login applications) will be unavailable from approximately 12:00pm, on Wednesday 1st August 2018.

All Unifi services should be available again by 3:00pm, at the latest, but the rest of that day and evening should be considered “at risk”.

If you try to access one of the Unifi services whilst the system maintenance is in progress, you will be redirected to this status page.

Once the maintenance is complete, this status page will be updated to confirm this.  (There will also be confirmation added to the pages of each of the Unifi services).

If you try to access one of the Unifi services after the maintenance is complete and:

  • continue to be redirected to this status page – please restart your browser and try again.
  • you see an error page – please clear your browser cookies for unifi.dundee.ac.uk and try again.

 

Update (01/08/2018 @ 14:00): The system maintenance is complete and all Unifi services are available again.  If you experience any difficulties, please follow the instructions above.

Release of examination results: July 2018

It is University policy to not display any assignment, exam, or module results during examination periods and prior to examination boards. Therefore, students will not be able to view results for some modules during the Resit Examination Boards (13 July – 20 July).

Results are due to be released mid-afternoon on Friday 20 July 2018.  Information will be posted on the University’s @onedundee social media channels (Facebook and Twitter) once the results have been released.

This does not apply to students in Schools where the Examination Boards have already met, the School of Nursing and Health Sciences, students on distance learning courses, and certain taught postgraduate courses.

If you have any questions about your results you should contact your School in the first instance.

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 21 July between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1807-2319).