Scheduled software upgrade

We will be working with Dell and Circle IT to upgrade the software which runs our:

  • core network routers | Sat 28 Oct
  • border gateway routers | Sun 29 Oct

This work will be undertaken between 07:00-08:00 each morning.

Impact
Each router performs as a pair and only one will be upgraded at a time. This ensures the University maintains connectivity to both on and off-campus services throughout. Although internet access will not be affected, the network service should be seen as at-risk.

Benefits
The software upgrade will resolve several background issues and allow us to support the network in a more reliable way.

Further information
If you require any more information regarding this change (C1709-043), please contact help4u@dundee.ac.uk

IP Phones – Time Incorrect

Please be advised that all IP phones are showing time as 1 hour behind local time. UoD IT are aware of the issue and have reported this to our service and support provider for investigation.

 

Update: 10:10 — 23/10/2017

After liaising with our telephony provider the decision has been made not to change the time on the IP telephones before the clocks go back this weekend (29th October).

The change to fix the time would cause a 45 minute telephony outage and users would lose their call logs and any unsaved voicemail messages as a result of the change.

This has been deemed an unnecessary change given the short timescales involved.

Dalhousie Building Network Migration

The Dalhousie Building will be migrated across to the new network on Sat 28 and Sun 29 Oct all day.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Dalhousie Building activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

1-3 Perth Road Network Migration

1-3 Perth Road will be migrated across to the new network on Thu 19 Oct. The following areas will be affected at the times below:

  • Thu 19 Oct, 07:00 – 12:00 | 3 Perth Road, Ground and 1st Floor (West)
  • Thu 19 Oct, 13:00 – 15:00 | 1 Perth Road, Basement, Ground and 1st Floors
  • Thu 19 Oct, 15:00 – 19:00 | 3 Perth Road, 1st Floor (East)

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All 1-3 Perth Road activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

Ewing Building Network Migration

The Ewing Building will be migrated across to the new network on Tue 17 and Wed 18 Oct. The following areas will be affected at the times below:

  • Tue 17 Oct, 07:00 – 12:00 | Basement and ground floor
  • Tue 17 Oct, 13:00 – 18:00 | First floor west
  • Wed 18 Oct, 07:00 – 18:00 | First floor east

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Ewing Building activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

Telephony Service Degraded

The University telephony service has now been restored to full functionality.

The reason for outage was due to two major breaks in the BT lines provided to us by Vodafone. As both our main line and our backup line went down at roughly the same time our resiliency was lost.

We are currently working with Vodafone to create a solution that will provide more resiliency in the future to prevent this issue re-occurring.

Apologies for the inconvenience.

QUEMIS Currently Unavailable

At present we are in the process of migrating QUEMIS (estates and building repairs request system) to the new version. As a result of this the older system has to be taken offline to ensure that the data is copied to the new system correctly.

This means that there will be a downtime from 2:30 today until tomorrow at which point the new system will take over.

Apologies for any inconvenience caused in the meantime