Questionmark OnDemand maintenance

Questionmark OnDemand will be updated on Sat 17th November between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1811-2715).

eVision and SITS upgrade | 17-20 Nov 2018

The eVision portal and SITS Client will be upgraded between Sat 17 and Tue 20 Nov.

Impact
You will be unable to login to either of these systems during the upgrade. Work will be completed on Tue 20 Nov and you will be able to access eVision and SITS on Wed 21 Nov.

Who will be affected?

  • Applicants using eVision to manage their UoD application.
  • Students using eVision to update their personal details and check things like their exam results and tuition fee balance.
  • Staff members using the SITS Client to manage student details or eVision to carry out administrative and reporting functions.

Benefits
This upgrade will ensure that the service continues to be supported and meet statutory requirements.

If you have any questions about the upgrade, please contact Help4U (change no: C1811-051).

Perth Royal Infirmary WiFi Access

NHS Tayside are currently dealing with a major issue relating to their wireless network at Perth Royal Infirmary. As we use a shared service to deploy our WiFi in this area you cannot currently connect to UoD WiFi or Eduroam in this area at present.  Their engineers are working hard to rectify this situation as quickly as possible and apologise for any inconvenience caused.

Ninewells network migrations

Areas of Ninewells Campus will be migrated across to the new network in November. Migrations start at 07:00 and end at 18:00. The following areas are likely to be affected on the dates given below:

  • Tue 06 Nov – Lab Block (inc Tannis Drummond), Corridors 5J, 5M, 6M, 7M, and 7P
  • Wed 07 Nov – Lab Block, Corridors 5, 5G, and 5H
  • Thu 08 Nov – Level 10 and Diabetes Centre
  • Tue 13 – Wed 14 Nov – Teaching Lecture Theatres, Teaching Rooms, and UoD Library
  • Tue 20 Nov – Corridors 6G, 6L, and 7L
  • Wed 21 Nov – Corridors 5H, 5L, and 6G
  • Thu 22 Nov – Corridor 5 (Resource Unit)

Your network service should be considered at risk across the series of migrations.

Impact: There will be no internet access in these areas on the specific days indicated above. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network. Work will continue in the days following the migration to restore connectivity to anything that needs extra help to get back online.

Actions for you once the work is complete
Follow the guidance below to re-establish your computers wired (ethernet) connection:

  • Unmanaged computers
    You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.
  • Managed computers (Staff Desktops) 
    Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

UoD_WiFi will disappear in your area. Connect to eduroam wifi using your full username (jbloggs@dundee.ac.uk) thereafter.

 

Reporting issues/getting help: Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh webpage.

SITS access

Users trying to login to SITS are experiencing issues this morning.

The team are working on restoring access and we kindly ask that if you are impacted by this that you log a call via https://www.dundee.ac.uk/help4u/

noting call number 1810-6556. As soon as we have more information you will then be notified.

 

 

Issue with AppsAnywhere

UPDATE 28/10/18: This issue should now be resolved. If you are still experiencing issues on a Student Desktop device please let us know by visiting a service point or emailing help4u@dundee.ac.uk.

We have received reports that users are experiencing problems launching apps via AppsAnywhere on Student Desktops.

Thank you to those who have taken the time to inform us, as soon as a we have a solution this page will be updated.

Reports of PG Moodle Unavailable for users off main campus

Update – PG Moodle access for users on main campus is now fully restored.

Since Friday afternoon PG Moodle has been unavailable to users off main campus due to an incident involving the power supply that ultimately supports the Moodle service.  We are liaising with our IT colleagues who have deployed an engineering team to fix the service.  Please be assured that this incident is being treated with the highest priority.

We sincerely apologise for the impact this has had, and we hope to have this issue rectified as soon as possible. You will be informed as soon as the issue is resolved.

We have received reports of moodle being unavailable this morning.

Thank you to those who have taken the time to inform us, as soon as a we have a solution this page will be updated.

Life Sci Network Outage

An emergency change will be applied to the firewall service  at 12.30pm today Monday 29/10/18 to try and restore full access.

Update Monday 29/10/18

It appears there are still some issues following on from the UPS power failure on Friday 26th October.

Our teams are currently investigating this as a matter of urgency.

Intermittent symptoms currently reported are:

 

Issues with IP Phones.

Issues accessing external internet content, internal content is available but may experience slowness and be quite intermittent.

Issues accessing email (Outlook and Webmail)

Access to Moodle.

Access to Filemaker

Access to \\homes\homes\ – intermittent

Access to BOX

An issue with access on the Life Sci network was identified last night at around 8.37PM. This may affect all external access to and from the Life Sci network.

Our engineers are on-site this morning and investigating possible power issues at the Life Sci core and are working as quickly as they can to restore service.

We apologize for any inconvenience caused.

UPDATE 13.50

The cause of the outage has been determined as a failure within the Uninterruptible Power Supply in the JBC Data Centre.

We are now carefully in a planned fashion recovering all the systems that suffered from the unplanned loss of power and ensure that we follow the correct power on sequence to minimise possible data loss; whilst this will mean there is longer without service in the short term this approach is essential to ensure we do not compromise the data.

UPDATE 17.00

The Uninterruptible Power Supply has been replaced and is now fully operational and protecting the load.  We have replaced various pieces of equipment that failed during the outage from our onsite spares and we have restored all services to production status. It may be that some individual systems have issues that we have missed so in that case please raise calls in the usual manner and we can address them.