There is currently an issue with telephone calls affecting users on Level 7 & 8 of the Tower Building. Engineers have identified the problem and a fix will be applied on the morning of 18th August. IT advise all users affected to log out of all applications and save all work prior to shutting down their machines this evening. We will update this post again once the fix has been applied. IT apologies for any inconvenience this may be causing you.
We have been advised by Lumesse (the providers of iGRasp – the University’s eRecruitment application) that they have had several reports of issues with pop-up windows showing blank pages. They have been able to identify that this was only happening in some versions of Google Chrome. On further investigation, they have identified that this was caused by an update made by Google, and unfortunately this had an impact on the iGRasp product.
As a result, if you are using Google Chrome and have experienced this issue then please update your Google Chrome Browser.
Could you also please:
- close all chrome windows
- go to task manager to make sure there are no chrome processes running
- then re-launch it
If you have completed the above update and still have an issue when using Google Chrome, please do not hesitate in contacting email@example.com
We have a Wired Network Hardware Failure in Ninewells affect MSUO, Library and the IT Office.
Engineers are currently working to replace the equipment, and it should be back shortly
Apologies for the inconvenience
Our teams are currently investigating reports of users experiencing issues accessing SITS this morning. As soon as we have an update we will post it here please accept our apologies and be assured we are treating this as a priority. Please contact the Service Desk quoting call 1708-2435 if you are affected so we can contact you direct. This can be done via email firstname.lastname@example.org, in person at one of our service points or by calling 88000
A Sender Policy Framework (SPF) will be applied to the University’s email system from Tue 15 Aug. This best practice measure is part of an ongoing effort to help everyone stay safe and secure.
It passes your received email through an automatic ‘check’ to:
- Verify that it comes from the University’s email system
- Confirm that the displayed sender address matches the one found in the email header (i.e. it is not from a ‘spoofed’ account)
SPF inserts a warning message into any email that fails either/both of these checks to let you know it carries the tell-tale signs of an illegitimate message. From then on, it is up to you to make some informed decisions.
Will I notice anything different?
Potentially, yes. If any of the emails you receive fail the SPF check, they will be tagged with text (outlined below) in the subject line and the email body itself as a header to highlight this to you:
- Subject line: ‘UNVERIFIED SENDER’
- Email body: ‘The University e-mail system cannot verify the authenticity of this message; treat it with caution’
Does that mean it’s definitely spam?
No. The check itself is not 100% fool proof and on occasion, it may fail legitimate emails. If there are grounds for you to think this is the case, for example you were expecting an email from that person or on that subject, personally check with the sender to confirm their email is genuine before engaging with anything in it.
What is it for then?
SPF is here to enhance your ability to identify malicious emails, not to replace your important and continued role in the process of doing so. Please always consider each email you receive with care and exercise the sound thinking we’ve shared with you on many occasions before interacting with any links, attachments or calls to action they contain, as we know you already endeavour to do.
What should I do if I receive an email with the warning message?
- Follow the advice given above and be cautious with it until you are confident it is legitimate. If you cannot confirm this yourself, please contact IT via Help4U so we can investigate on your behalf.
- Follow the instructions below in the event the email is suspicious and we will apply appropriate technical measures to prevent that sender entering anything into your email system again.
How do I report a suspicious email?
Send (do not forward) it to us as an attachment using the instructions on this webpage.
Why are we doing this?
Every day brings with it more headlines about accounts being hacked, ransomware attacks making their way around the world and systems being compromised. The University takes security seriously and SPF is a small factor we can introduce that will help you contribute to keeping your place of work or study as cyber safe as it can be.
If you have any questions or concerns about this change, please contact us via Help4U (ref C1707-023).
Ownership of the Bristol Online Surveys (BOS) tool is scheduled to transfer from the University of Bristol to Jisc on Wed 04 Oct 2017, during which there will be a period of downtime. Current expectation is that the downtime will last no longer than 24 hours.
Unfortunately, the above transfer date is outwith the control of the University of Dundee, however, support will continue to be provided as normal by the LLC & CI Survey Service during the transitional time. Following the transfer, there should be no noticeable difference to your use of the BOS survey tool.
If you have any queries, please do not hesitate to contact the Library via LLC-Surveys@dundee.ac.uk.
There is currently a known issue with the Box Notes service impairing the access of notes either via link or through the Box Web App.
We have been in contact with Box Customer Support and they have verified this as well as ensuring us that their engineers are currently fixing the issue as soon as possible.
More information and updates can be found here and we will update this blog as soon as we are informed that the issue has been resolved.
Apologies for the inconvenience.
We have been advised that a small number of students are having an issue submitting online. This is due to routine maintenance from our supplier.
Planned Turnitin Maintenance: Saturday August 5, 2017
7am – 1pm PDT / 3pm – 9pm GMT / 2am – 8am (Sunday 6) AEDT. (click here for your local time)
Turnitin services will be undergoing essential maintenance and will be unavailable.
All Turnitin customers on the following services will be affected including:
- Turnitin (including mobile)
Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.
Please follow @TurnitinStatus on Twitter for the latest updates.
More information can be found real-time at the Turnitin website.
There is currently an issue with the SITS database – users are experiencing difficulty with logging in. The issue is being investigated by our team. We will update you as soon as possible. If you experience this issue – please log a call with Help4u and quote Major Call reference 1707-2569 . Apologies for any inconvenience.
We have had some reports of staff users getting an “Excel not working” message – we are investigating the reasons behind this. In the meantime if you experience this issue please log a call with Help4u@dundee.ac.uk . We have a fix for this – which the Support team can action.