Service Unavailable: Sateon Door Access

We are aware of issues with the system that grants access to various buildings on campus this morning. UoD IT are currently in the process of working with E&B and contacting our 3rd party suppliers to have this issue resolved as quickly as possible. This is being treated with the highest priority.

Please accept our apologies for any inconvenience caused.

Service Maintenance: OPD Self Service

Due to essential maintenance, the Organisational and Professional Development (OPD) self-service function is expected to be unavailable until towards the end of the day, Monday 29th April.

If you have any issues, please contact OPD@dundee.ac.uk 

Please note: OPD require sufficient notice of cancellation and non-attendance to allow others the opportunity to attend these workshops, or to allow the workshops to be cancelled if insufficient places are filled. If you are unable to access the self-service function please contact OPD-Secretary@dundee.ac.uk during this period of down time to notify them of your intended absence.

Single Sign On (SSO) Unavailable

An issue with one of our servers meant that some users could not access services such as Box. This issue has been resolved; please close your web browser and try again.

If you are still having trouble, please let us know, and we will do our best to assist: help4u@dundee.ac.uk

Apologies for any inconvenience caused.

Service Outage – Turnitin

Please be aware that our supplier has confirmed there are currently issues with the Turnitin service.

The issue exists at the supplier end and is outside of our control – we will however, keep pressing them for a resolution and will update status on this thread as we hear.

This issue is logged as call number 1904-1398.

UPDATE: Turnitin considers this issue to be resolved, thank you for your patience.

Sateon Unavailable

We are aware that users are currently experiencing issues accessing Sateon. IT are working with their third party suppliers to rectify this situation as quickly as possible. Please accept our apologies for any inconvenience this outage is causing.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 20th April between 09:00 and 15:00.

Impact

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Changes to wireless network service

We’re upgrading the University’s wireless infrastructure. Find out why in the One Dundee blog post.

This work will take place in the evenings (18:00 – 23:00) of Tue 2 and Thu 4 Apr.

Within each work window, each wireless access point should only be offline for approximately 10-15 mins at a time.

If you are connected to an access point when it upgrades / reloads the new software, the wireless controller should try and move your device to another available access point so you continue to get wifi. Due to the quantity of access point reloads, we can’t guarantee this in all circumstances and you may need to accept a short service outage.

If you have any questions, contact the Service Desk quoting ref C1901-027.

Application Errors on Student Desktop

We have reports of errors on the student machines in the main library using the following applications:

SPSS / Cure / RStudio / Cyclic / Deepsoil

If you are impacted by this in any way please note:

Time / PC Name / Application / Error Message and report to the Service Desk – your assistance would be greatly appreciated and we do of course apologise for the inconvenience caused quoting: 1903-5665

P3 – Scheduled Maintenance

P3 is available again – the scheduled maintenance is now complete.

Normal service with COGNOS has also been resumed.

Should you encounter any issues, please log a call through the service desk (help4u@dundee.ac.uk) in the usual way.

Thank you for your patience, apologies for any inconvenience this may have caused.

 

28/03/19 09.21

P3 is undergoing essential maintenance today and is currently unavailable to users. Please note, that this includes COGNOS reporting in relation to the packages using HR data from P3.

Please check back here for updates on progress throughout the day.