Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 16th Jun between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1806-0733)

Retiring older versions of Box applications

This week, Box will retire outdated Box applications, including Box Sync, Box Tools, and Box for Office.

If you’re using older versions of these on your laptop or computer, this will affect you. Be sure to install the latest supported version by 15 June 2018.

ACTION: Please use the following links to download the latest version of the following Box applications. This will ensure your continued access to Box and the safety of your data.

Box Sync (access your Box files on your desktop without a web browser)

  1. Log into Box: https://uod.account.box.com/login
  2. Go to: https://uod.app.box.com/settings/sync
  3. Click Box Sync
  4. Launch the BoxSyncSetup.exe that you’ve just downloaded to install.

Box Edit (edit Box files using the applications installed on your desktop)

  1. Log into Box: https://uod.account.box.com/login
  2. Go to: https://uod.app.box.com/services/browse/newest/box_edit
  3. Click + Add
  4. Launch the BoxEditSetup.exe that you’ve just downloaded to install.

Box for Office (open, edit and save files in Box directly from Microsoft Office on your Windows PC)

  1. Log into Box: https://uod.account.box.com/login
  2. Go to: https://uod.app.box.com/services/browse/newest/box_for_office
  3. Click + Add
  4. Launch the BoxForOffice.exe that you’ve just downloaded to install.

Getting help and reporting issues

If you have any other queries, please don’t hesitate to contact the Service Desk (ref number 1806-0871).

Issues with Life Sciences Group Shares

Update:

The engineers have identified the root cause of the problem and are planning future maintenance to apply some software updates to the system.

Information regarding any planned maintenance will be provided in advance with due notice.

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Please be advised that some Group Shares are currently unavailable.

There appears to be an issue with FS1 which serves access to some Group Shares.

We are aware of the problem and are working to bring these back online asap.

 

Cloud WiFi Unavailable

Our Cloud WiFi provider Sky, has notified us that they are currently having to undertake some emergency essential maintenance as present, rendering their service temporarily unavailable. This is a UK wide disruption and their engineers are working to resolve the issue as soon as possible.

Moving our mobile phone contracts from EE to O2

All staff members with a mobile phone on an EE contract will transfer to the O2 network week commencing 26 June 2018.

We have sent out emails to all EE users informing you of whether your mobile phone contract will be:

  • Transferred to O2, or
  • Terminated prior to the transfer

If we’re transferring your EE mobile phone contract to O2

Step 1. Fill out the compulsory acknowledgement form that was emailed to you before 21 June. Let us know where you want to pick your new SIM card up from in the form (or let us know you can’t).

Step 2. Back up your contacts. If you’ve saved your contacts to your SIM card, be sure to back them up to your phone so they don’t get lost.

Step 3. Get your SIM card. We can fit your new SIM card into your phone on the 26 June – it should only take five to ten minutes. If you’re at a meeting, you can give your phone to a colleague to give to the Service Desk on your behalf.

If we’re terminating your EE mobile phone contract

Step 1. Back up your contacts and information. Once you give your phone back, you’ll not be able to access any data stored on it again. Be sure to go through your phone and back up everything you need.

Step 2. Remote wipe your phone. Secure Mobile Working (Company Portal App) should be installed on your phone, given it’s compulsory. You can either:

  • use it to factory reset your phone yourself, or
  • let us know this is still to be done when you drop it off

Step 3. Drop off your phone at an IT Service Point. Visit the IT website to find the nearest Service Point to you. If you aren’t able to drop-off your phone, let us know by replying to this message.

Exceptions if you’re outside the UK

Staff members outside of the UK during the week commencing 26 June will not be affected. They may be affected once they return to the UK and reconnect to a UK signal. This means that between the time of arriving back in the UK and returning to campus to receive a new SIM card, the staff member may have no access to their phone and should plan accordingly.

 

If you have an EE mobile phone contract and aren’t sure what will happen to your phone

Contact your School Manager or Head of Professional Service.

 

Reporting issues and getting help

If you have any questions about this, please contact the Service Desk.

Delay in Voicemail Retrieval and Deletion

**Update**

If you are experiencing issues with the red light indicator on your handset displaying a voicemail message is waiting when there is no voicemail to retrieve, please dial 16202 from your handset to reset the light.

Our engineers are still investigating the delay in voicemail notifications.

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Some users are experiencing delays in receiving voicemail messages and then subsequently trying to delete them.

Our telephony provider is aware and is currently investigating.

Life Sciences Shares

UPDATE 01/06/18 08.35: A review was undertaken of the servers this morning and they continue to maintain an acceptable load level with no repeat of the issue since 30th May. We will continue to monitor performance throughout the day but we expect to see continued stability of this service.

UPDATE 31/05/18 15.00: Monitoring continues to show significant improvement in performance. The team will continue to monitor and a further update will be provided at 9.00 tomorrow, Friday 1st June.

UPDATE 31/05/18 11.45: Monitoring has shown a reduction in the backlog and the file servers appear to be on an acceptable load level. We expect to see a continued improvement to the service and will continue to monitor throughout the day. A further update will be provided at 15.00.

UPDATE 31/05/18 10.50: Monitoring following this morning’s change has shown a steady improvement in performance and we expect to see gradual improvement over the next couple of hours. If you are still experiencing issues (and are a Windows user) we recommend a reboot of your device.

UPDATE 31/05/18 10.06: Controlled changes were made this morning with the aim of stabilising the service & performance will continue to be monitored to check for improvement. We continue to work with the 3rd Party provider to resolve the underlying cause of this issue.

We are aware that users in Life Sciences are currently experiencing performance issues with access to file storage and related services (including Bumble Bee instrument booking).

We are currently investigating this issue and updates will be posted when available.

Release of examination results: June 2018

With the April/May diet of exams behind us, many of our students will be keen to know their examination results.

Plans are now being made for the publication of results on Wed 6 Jun 2018. Due to the higher than normal demand our servers typically experience around this time of year, results will be released in a controlled manner in accordance with server traffic.

To check if results are available in eVision for your particular School, you should first check this page. Further details will be added to this page in due course.


Wed 6 June | Real-time exam issue updates

  1. 10:15. Students in the School of Humanities (SHUM)School of Education and Social Work (SESW)Academic Skills Centre (PSTU), and Dundee University Access to Learning (PEXR) can now access their exam results via eVision.
  2. 11:04. Students in the School of Science and Engineering (SSEN) and School of Life Sciences (SLS) can now access their exam results via eVision.
  3. 12:05. Students in the School of Art and Design (SDAD)School of Dentistry (SDEN)School of Nursing and Health Sciences (SNHS)School of Medicine (SMED)and School of Social Sciences (SSOC) can now access their exam results via eVision.

If you’re currently logged into eVision, please close your web browser (all tabs) and log back into eVision to see the exam results options.

Operation exam results issue complete! Many thanks for your patience.

Received a Spam or Phishing Message??

Received a junk or phishing email?

Follow our guidance below to flag these messages to Microsoft directly:

Submit junk messages in Outlook on the web

To submit a junk mail message to Microsoft:

1. Click on the junk message and then click Junk on the toolbar. This moves the message to your Junk email folder and adds the sender to your blocked sender list.

2. A dialog box opens asking if you want to send a copy of the junk email message to Microsoft for analysis. Click report to send the message to the Microsoft Spam Analysis Team. Optionally, select the Don’t show me this message again check box if you want to automatically submit future junk messages to Microsoft without being prompted.

Submit phishing scam messages in Outlook on the web

To submit a phishing scam message to Microsoft:

Click on the phishing scam message, click the down arrow next to Junk, and then click Phishing on the toolbar. Office 365 does not block the sender because senders of phishing scam messages typically impersonate legitimate senders. If you prefer, add the sender to your blocked senders list by following the instructions in the topic Block or allow

To submit a junk or phishing scam message to Microsoft using an email programme

1. Create a new, blank email in your email program (Outlook, Mail,
Thunderbird etc.)

2. Address the email to the Microsoft team that reviews messages as
follows:
• For junk messages, address your email to
junk@office365.microsoft.com

• For phishing scam messages, address your email to
phish@office365.microsoft.com.

3. Copy and paste the junk or phishing scam message into that email (as
an attachment).You can attach multiple messages to the email if you
want to. Make sure all the messages are the same type – either
phishing scam messages or junk email messages.
Leave the body of the new message empty.

4. Click Send