Can’t connect to Exchange Online (Microsoft Outlook)

Afternoon

We have reports of users experiencing difficulty with accessing  Microsoft Outlook(e-mail) at webmail.dundee.ac.uk and the outlook client on your PC.

This currently is affecting some users on an intermittent basis, Microsoft are aware and are currently working to resolve the issue, we will post updates as we have them.

Apologies for any inconvenience this may cause.

Users may be unable to connect to the Exchange Online service(e-mail)

Morning

We have reports of users experiencing difficulty with Microsoft Outlook(e-mail) at webmail.dundee.ac.uk and the outlook client on your PC. You may receive the error “Outlook not responding trying to retrieve data from server”.

This currently affecting some users on an intermittent basis, Microsoft are aware and are currently working to resolve the issue, we will post updates as we have them.

Apologies for any inconvenience this may cause

iGRasp – Essential Maintenance – 20 September 2017 (18:00 – 22:00 BST)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Wednesday 20th September 2017 between 18:00 – 22:00 BST.

As a result of this, i-GRasp will be unavailable for up to 10 minutes whilst the maintenance takes place.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. (Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please do not hesitate in contacting the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.

Application: iGRasp (the University’s eRecruitment application) – Maintenance Window – 15 September 2017 (22:00 – 23:00 BST)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Friday 15th September 2017 between 22:00 – 23:00 BST.

As a result of this, i-GRasp will be unavailable for up to 60 minutes whilst the maintenance takes place.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, but also the front end websites which our candidates interact with. (Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please raise them via the route noted below.)

Please accept our apologies for any inconvenience this may cause and, if you have any questions or concerns regarding this, please do not hesitate in contacting Sarah Christie, Business Services (People Systems) via the University Service Desk (Help4U@dundee.ac.uk).

Fake student loan emails

New or returning student? Please be cautious with your emails. Fraudsters have been targeting students across the UK with the email phishing scam pictured below:


This is not a genuine communication, as can be seen by the many errors included in the text. It is designed to trick you into giving up your personal information, which may then be used to defraud or steal your identity. Do not click on any of the links if you receive it and report it to us before deleting from your inbox.

Did you receive this and act on it?
Paul Mason, Executive Director of Repayments and Counter Fraud, said: “We will never request a student’s personal or banking details by email or text message. Anyone who receives a scam email about student finance should send it to us at phishing@slc.co.uk in addition to reporting it to Action Fraud, as this allows us to close the site down and stop students from being caught out.

More information about this phishing scam can be reached on the Action Fraud website.