Questionmark On-Demand – Service issues

Update (1600hrs, 20/02/2018): Questionmark engineers are still working on this issue. An update will be posted here in the morning.

What is the problem? We’re experiencing an issue with users taking a 2nd attempt on Questionmark quizzes.  IT are working with the vendor to resolve this.

Who does it affect? Students taking Questionmark tests. Course leaders running tests.

What should I do? Students should wait for information from their course leaders.


We’re experiencing issues with the Questionmark OnDemand service affecting users taking a ‘second attempt’ at a formative assessment.  This issue appeared over the weekend and we are in touch with the vendor trying to discover the root cause of this issue.

If you are experiencing issues when taking subsequent attempts, please let us know at We’d appreciate that you double check that you are not experiencing 3rd party cookie issues before reporting – Questionmark OnDemand requires users to have third party cookies enabled to function.

We’ll update this message when we have more information.

iGRasp – Essential Maintenance – 21 February 2018 (18:00 – 23:30 GMT)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Wednesday 21 February 2018 between 18:00 – 23:30 GMT.

As a result of this, i-GRasp will be unavailable for up to 10 minutes during this maintenance window.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. (Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please do not hesitate in contacting Sarah Christie, Business Services (People Systems) via the University Service Desk (

Please accept our apologies for any inconvenience this may cause.

Phishing Emails

We are seeing a lot of phishing emails today.
If you receive such an email, please forward the mail, as an attachment (instructions below) to one of the following email addresses

For junk messages –
For phishing scam messages –

Forwarding mail as an attachment:

Using Outlook on the Web
1. Create a new, blank message and enter one of the above email addresses in the ‘To’ field
2. Click on the ‘pop-out button’ at the top right of the new message
3. Drag and drop the spam mail to the body of the new message
4. Copy and paste the original spam message subject line into the new message subject line. Leave the body of the new message empty
5. Click ‘Send’

Using Outlook 2013 (For PC)
1. Click on ‘New Email’
2. Enter one of the above email addresses in the ‘To’ field
3. Click on ‘Attach Item’then’Outlook Item’
4. Select the message you wish to attach
5. Click ‘ok’
6. Copy and paste the original spam message subject line into the new message subject line. Leave the body of the new message empty
7. Click ‘Send’

Using Outlook 2016 (For Mac)
1. Right click on the spam/phishing email
2. Select “Forward as attachment” a new mail window will open
3. Enter one of the above email addresses in the ‘To’ field
4. Click ‘Send’

Changes to Windows Student and Staff Desktop screens


We’re making changes to your screens (should appear shortly) to get even more consistency with the new brand and help to support some important campaigns.


The top image is what you’ll see before logging into your computer (on the ctrl + alt + del screen), whether that be a student or staff machine.

The middle image will replace the current ‘Scottish University of the Year’ wallpaper on student computers

The bottom image will run as the wallpaper on student computers in around two weeks time until mid-march, after which we will revert back to the middle image


We hope you like the changes when they appear for you!


Icon changes on Student and Staff Desktops

We’re replacing some of the icons on your desktop today to ensure they meet the University’s new branding.

  • Student icons being changed: Pay2Print, My Dundee and Box
  • Staff icons being changed: Box

They’ll be in the core blue colour (like the recently changed email icon), giving us a more consistent desktop appearance. This change may take a while to roll out across all machines.

We hope you like the new look when it appears for you!

Goodbye UoD IT Download Store

The UoD Download Store (Staff) listed in My Dundee (under My Organisations) will be removed on Tue 6 Feb. The software it once held can no longer be made available to you using this method due to changes in software licencing agreements.

If you have a non-managed University computer and need to add software to it, please follow the guidance on the IT webpage.

All software bought using University funds should be made through the Service Desk to ensure we don’t breach agreements, which could incur heavy penalties.

Questionmark OnDemand

Questionmark OnDemand will be updated on Sat 17 Feb between 07:00 and 11:00.

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

This update will ensure the ongoing reliability, security and uptime of the platform.

Reporting issues/getting help
If you have any questions about the update, please contact the IT service desk via Help4U (ref 1802-0839)