Scheduled Maintenance: iGrasp

iGRasp – Essential Maintenance – 13 June 2019 (22:00 – 00:00 BST)

SABA/Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the iGRasp environment on Thursday 13th June 2019, between 22:00 – 00:00 BST.

The result is that iGRasp will be unavailable during this time.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with.

Should you receive any queries or complaints as a result of this, please do not hesitate in contacting Sarah Christie/Audrey Winton/Steven Wiggetts, Business Services (People Systems) via the University Service Desk (

Please accept our apologies for any inconvenience this may cause.

Service Maintenance: Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 15th June between 07:00-19:00.


During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.


This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Release of examination results: June 2019

With the May diet of examinations behind us, many students are keen to know their examination results.

Plans are now being made for the publication of results on Wednesday 5 June 2019. Due to the higher than normal demand our servers typically experience around this time of year, results will be released in a controlled manner in accordance with server traffic.

To check if results are available in eVision for your particular School, you should first check this page on the day. Further details will be added to this page in due course.

Wednesday 5 June | Real time release updates

  1. 10:02. Students in the School of Education and Social Work (SESW) and School of Humanities (SHUM) can now access their exam results via eVision.
  2. 11:01. Students in the School of Life Sciences (SLSC) and School of Science and Engineering (SSEN) can now access their exam results via eVision.
  3. 13:01. Students in the School of Art and Design (SDAD), School of Dentistry (SDEN), School of Nursing and Health Sciences (SNHS), School of Medicine (SMED), School of Social Sciences (SSOC)Academic Skills Centre (PSTU), and Dundee University Access to Learning (PEXR) can now access their exam results via eVision

If you’re unable to see your results, try closing your web browser (all tabs) and logging back into eVision to see the exam results options.

Operation exam results issue complete! Many thanks for your patience.

Service Unavailable – IDP (login to Box, etc.)

We are currently experiencing an issue with our IDP service, which is preventing users from logging in to some University systems, including Box.

Our supplier for this service, Overt, have confirmed an issue with one of their datacentres.

We are tracking this with reference number 1905-5351 and will update this message with progress.

Service Issues: Windows 7 Staff Desktop

We are aware of an issue with machines running Windows 7 Staff Desktop which is causing the performance of some machines to dip below acceptable levels.

We have implemented a workaround for this issue. If you still experience slowness, please reboot your PC. Rebooting the PC will pull down the changes we have made and expected performance will resume.

If you believe that your machine is affected by this issue please email quoting reference number 1905-3754

New campus network certificate

Connected to our wired or wifi network on campus before? If yes, you accepted our network certificate the first time you did this on each of your personal and non-managed devices.

The time has come for this certificate to be renewed. It will be replaced on Thu 23 May.

Once this change is made, you may have to accept the new certificate on your devices when next connecting them to eduroam – expect to see a pop-up window appear and ensure you take action.

Some devices may not prompt at all (certain Android devices, for example) and the certificate will apply in the background without you noticing. Managed University desktops will be unaffected.

You will receive a direct email to your account shortly, which contains more detail.