Work on student accommodation network

Next week the University’s student accommodation network will be undergoing maintenance and there will be no internet access for approximately one hour in your residence from the time given below.

Mon 25 Sep

  • Seabraes Block 2 | 13:00

Tue 26 Sep:

  • Seabraes Block 1 | 07:00
  • West Park Flats | 13:00

Wed 27 Sep:

  • Belmont Tower | 07:00
  • Belmont Flats | 13:00

Thu 28 Sep:

  • Heathfield | 07:00
  • West Park Villas | 13:00

There may be short outages in each block after this initial hour, but during the times above the whole residence will be affected.

Apologies for any inconvenience caused.

Can’t connect to Exchange Online (Microsoft Outlook)

Afternoon

We have reports of users experiencing difficulty with accessing  Microsoft Outlook(e-mail) at webmail.dundee.ac.uk and the outlook client on your PC.

This currently is affecting some users on an intermittent basis, Microsoft are aware and are currently working to resolve the issue, we will post updates as we have them.

Apologies for any inconvenience this may cause.

Users may be unable to connect to the Exchange Online service(e-mail)

Morning

We have reports of users experiencing difficulty with Microsoft Outlook(e-mail) at webmail.dundee.ac.uk and the outlook client on your PC. You may receive the error “Outlook not responding trying to retrieve data from server”.

This currently affecting some users on an intermittent basis, Microsoft are aware and are currently working to resolve the issue, we will post updates as we have them.

Apologies for any inconvenience this may cause

iGRasp – Essential Maintenance – 20 September 2017 (18:00 – 22:00 BST)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Wednesday 20th September 2017 between 18:00 – 22:00 BST.

As a result of this, i-GRasp will be unavailable for up to 10 minutes whilst the maintenance takes place.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. (Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please do not hesitate in contacting the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.

Application: iGRasp (the University’s eRecruitment application) – Maintenance Window – 15 September 2017 (22:00 – 23:00 BST)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Friday 15th September 2017 between 22:00 – 23:00 BST.

As a result of this, i-GRasp will be unavailable for up to 60 minutes whilst the maintenance takes place.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, but also the front end websites which our candidates interact with. (Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please raise them via the route noted below.)

Please accept our apologies for any inconvenience this may cause and, if you have any questions or concerns regarding this, please do not hesitate in contacting Sarah Christie, Business Services (People Systems) via the University Service Desk (Help4U@dundee.ac.uk).