eVision and SITS upgrade | 20 and 21 Nov 2017

The eVision portal and SITS Client will be upgraded on Mon 20 and Tue 21 Nov all day.

Impact

You will be unable to login to either of these systems during the upgrade. Work will be completed on Tue 21 Nov and you will be able to access eVision and SITS on Wed 22 Nov.

Who will be affected?

  • Applicants using eVision to manage their UoD application.
  • Students using eVision to update their personal details and check things like their exam results and tuition fee balance.
  • Staff members using the SITS Client to manage student details or eVision to carry out administrative and reporting functions.

Benefits

This upgrade will ensure that the service continues to be supported and meet statutory requirements.

If you have any questions about the upgrade, please contact Help4U (Change number – C1710-052)

Replacing the dMail icon on University Desktops

The old dMail icon will start to be replaced by the new Email icon (shown to the left) from Thu 23 Nov at 16:00. The rollout will take time to apply across the entire Student and Staff Desktop estate, but the change over should be completed by close of day Fri 24 Nov.

No disruption is anticipated and your shortcut will continue to take you to the same place afterwards.

Phishing Alert – Warning Phishing email – please be vigilant

Please be aware a phishing email that has come to light.

Subject: Subject: Office 365 account cancellation confirmation

Above: example of reported phishing email

The phishing email is designed to try and obtain your credentials. If you have clicked on the link in the email and entered your username and password, please change your passwords immediately.

Further advise is available: https://www.dundee.ac.uk/it/services/email/security/

We have reported this to Microsoft to prevent further distribution

Kirkcaldy Teaching Block Network Migration

The Kirkcaldy Teaching Block will be migrated across to the new network on Sat 18 Nov all day.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Kirkcaldy Teaching Block activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

OMS Building Network Migration

The OMS Building will be migrated across to the new network on Sun 19 Nov all day.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All OMS building activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

Spam Alert – Warning IMPORTANT REMINDER: Storage capacity – Spam

We are receiving notifications that several users have received the following Spam message:

Dear Client,

Your storage space for Office account: JBlog@dundee.ac.uk is almost full.

92% Used

To get additional storage space Click Here.

© 2017
Terms of use Privacy & Cookies

Please do not click – this message is Spam

Further advise is available: https://www.dundee.ac.uk/it/services/email/security/

We have reported this to Microsoft to prevent further distibution

 

Microsoft Office Slowness Issue – Update

Investigations into the ongoing Microsoft Office slowness problem continue to be a key priority for UoD IT. As it stands, we still have a temporary workaround available, which has been largely effective in alleviating the symptoms of this particular issue for most people who have reported the problem to us.

Once again, we encourage anyone who is suffering from this issue to inform the Service Desk on help4u@dundee.ac.uk to ensure that their situation can be assessed and the workaround applied if required.

We are currently still heavily engaged with Microsoft and we shall be carrying out some work on our infrastructure this week which they have recommended. We also continue to gather log data for Microsoft and will be passing some updated logs to them for analysis.

In the meantime, I apologise for the ongoing inconvenience and please do not hesitate to contact us regarding this issue.

Heathfield Network Activity

Please be aware that tomorrow, Fri 03 Nov, the University’s student accommodation network will be undergoing maintenance. This means there will be no internet access for approximately five minutes in Heathfield Block 7 from 12:00. The network will be at risk for up to two hours.
This will ensure your network continues to perform at a high standard for the rest of your stay.
Please contact IT after the work is complete should you experience any issues.

Service Restored: Dalhousie Network Outage

The issues affecting network connectivity within Dalhousie this morning (Monday 30th October) have been identified and resolved with full restoration of service.

Service Restored: We are currently experiencing some network connectivity issues in the Dalhousie building affecting both PC’s and telephony. The team are currently investigating the issue and have identified a problem. Further updates will be issued as soon as we have any more information.