Current Issue with Student Printing

We have identified an  issue with Student Printing and are currently working hard to resolve the issue as quickly as possible.

If you have attempted a print job then you will not be charged and if you believe you have been, please visit the Main Library IT service point.

This post will be updated as soon as we have more information.

Apologies for the inconvenience

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 21 July between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1807-2319).

Essential Work on Network Cabinets in Matthew Building Level 6 on Friday 13th July (Morning)

Estates and Buildings need to carry out some essential maintenance work on one of the network cabinets on level 6 of the Matthew Building. This will affect Architecture and Urban Planning staff.
 
This work is being carried out at 8am tomorrow (Friday 13th July) morning.
The disruption will be approximately 1hr, and during that time the network switches will be down. That will mean no wired (including phone) or wireless networking in the vicinity for the duration of the work.
 
UoD IT are working with Estates and Buildings on this and will be on hand to make sure there are no issues once the cabinets go back on line.
UPDATE: All work completed and network is running normally again.

myp2p website down

There appears to be an issue with accessing the website myp2p.dundee.ac.uk.

When trying to access this URL you are presented with the error below.

This site can’t be reached
Unable to Connect

The issue is being worked on at the moment and updates will be posted as and when they are available.

Sorry for any inconvenience.

Dundee City power outage affecting network and telephones

Following a power incident in Dundee City Centre (Greenmarket) this morning, there have been power failures on campus which has affected user access to the network and telephony services.

Working in partnership with colleagues from Campus Services, full service resumed in all affected buildings by 12:00.  Buildings affected were Carnelley, Crawford, Dalhousie, DUSA, Ewing, Fulton, Hawkhill, Life Sciences, Main Library, Matthew, OMS, OTI, QMB, Scrymgeour and Tower Building.

If you experience any issues like this please contact the Service Desk in the normal way.

We will continue to closely monitor the network should there be any further disruption.

Telephony – Essential Maintenance

ProVista (the suppliers of our Telephony system) have advised a reboot of the CUCM cluster.

This will be done this evening between 7pm and 9pm.

During this time the phone system should be considered “at risk”.

When the system comes back on line, some handsets may require a reboot, this is done by simply removing the network cable from the back of the device (if there are 2 cables it is the one NOT going in to your computer, it’s the other one) and replacing it again.

If you experience any issues, please contact Help4u in the usual manner.

Turnitin maintenance

Next week, the following Turnitin services will be unavailable on July 10:

  • Turnitin and TurnitinUK (including all integrations)
  • Feedback Studio for iOS
  • iThenticate
  • WriteCheck

The services will be unavailable at the following times:

  • PDT | July 10 | 08:00 – 16:00
  • BST J | July 10 | 16:00 – 00:00
  • AEST  | July 11 | 01:00 – 09:00

How will you be affected?
You won’t be able to submit or grade during these times so please ensure any submission deadlines are adjusted to fall outside of this window.

Stay updated
For Turnitin system status updates, you can also follow them on Twitter (@TurnitinStatus).

 

Support.dundee.ac.uk issues

We are experiencing issues with our Bomgar system,  which will also affect users accessing the website support.dundee.ac.uk.

This is currently being worked on and we are hoping to have the service back up and running as soon as possible.

Thank you for your patience.