Scanning to Email Issue with Canon Printers

Update the cause of this issue has been identified  – and is resolved  – users who scanned document to email today should receive the scans in their email boxes over the next few hours  –  thanks for your patience


For information  we have had reports from across campus  in relation to users experiencing difficulty with networked Canon printers when trying to scan a document and send via email to self or to colleague – the scanned document does not send to the email box.

This issue is currently being investigated . Apologies for any inconvenience this may cause.


NB printing and copying is NOT affected.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 16th March between 09:00 and 15:00.

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Minitab Software – Essential Maintenance

Minitab Software  –  the statistical software package will be unavailable  to all  University  of Dundee users.

The reason for this is  essential maintenance  on the licence server.

This work is scheduled to occur  at 8.00pm this evening (Friday 8th March)  – please ensure you are logged of the Minitab software at this time.

We expect the work to be completed by 8.30 pm this evening.

Apologies for any inconvenience this may cause.

TopDesk System Restart 11.15 a.m. today – Resolved

TopDesk Service Management System now fully operational again – thanks for your patience

To all users of our  TopDesk Service Management System

There is a requirement for a system restart at 11.15 this morning – please log out of TopDesk before this time  – the restart should take no more than 10 minutes after which you can start using the system again.

If you wish to log a call can you please not call the Service Desk between 11.10 and 11.25 today  –

Apologies for the short notice  and any inconvenience that this may cause.

Discovery Portal – RESOLVED

For information

The Discovery Portal  support team  have noticed  there is a significant lag between work done in the  Pure system and that work being reflected in  the Discovery Portal  (up to a couple of hours).

This has been raised as a  support issue with our Third Party partner (Elsevier)  – we apologise for any inconvenience this may cause and will provide an update when the issue is resolved.



iGRasp – Essential Maintenance – 27 February 2019 (18:00 – 22:00 GMT)

SABA Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the iGRasp environment on Wednesday 27 February 2019, between 18:00 – 22:00 GMT.

The result is that iGRasp will be unavailable for up to 60 minutes during this maintenance window.

Please note that this will affect the front end websites which candidates interact, a message will be displayed on the front facing web pages.

Please accept our apologies for any inconvenience this may cause.