Phishing Scam: ‘FW: Urgent Attention Required.’

Some users are receiving emails with the Subject: FW: Urgent Attention Required.

These emails look like they are coming from a member of staff within the University – the content is “You have received a secured document “Outstanding Payment”. To view the document click here.”

Do NOT click on the link provided. If you have clicked on the link, please reset your password straight away.

If you have any queries, please contact Help4U.

JTrac | Service maintenance

The IT Student Systems team has identified the need for maintenance on the JTrac platform.

When will it take place?
Work will start at 13:00 on 14 Jun 2017 and is expected to be short in nature (only a few minutes and lasting no more than one hour).

What impact will this have?
JTrac will be unavailable to all users during this time and you will be logged out if actively using it while the work is taking place.

Why are we doing it?
To make the platform more reliable by moving it to the University’s new authentication system.

If you have any questions, please contact the IT Service Desk via Help4U (ref C1705-014).

My Dundee Upgrade | July 2017

The University’s learning platform, My Dundee, will be unavailable from Mon 17- Fri 21 July due to upgrade.

Please ensure you download any teaching/study resources you may need over this period before the start date of the change.

Why are we upgrading?
Primarily to maintain compliance with our support agreement. The CTIL team continue to evaluate new features to determine which may be enabled/promoted and updates on this can be reached here.

If you have specific module delivery concerns or questions, please contact Help4U quoting change reference C1704-054.

📅 Download the event and add to your email calendar

The Enquiry Centre Network Migration

The Enquiry Centre will be migrated across to the new network on Thu 15 Jun. The following areas will be affected at the listed time:

  • 13:00 – 15:00 | Enquiry Centre & foyer of DUSA

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Thur.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-058).

All Enquiry Centre activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Crawford Building Network Migration

The Crawford Building will be migrated across to the new network on Thu 15 Jun. The following areas will be affected at the times below:

  • 07:00 – 12:00 | North west of building
  • 07:00 – 10:00 | North east of building
  • 13:00 – 18:00 | South of building

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Thu.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-057).

All Crawford activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Tower Building & Extension Network Migration

The Tower Building & Extension will be migrated across to the new network on Tue 13 – Wed 14 Jun. The following areas will be affected at the dates/times below:

Please be aware that the networking in this building is complex and the schedule given is a guide. The service is at risk throughout the two days and some areas may be affected on an alternative day/time period to that listed.

Tue 13 Jun

  • 07:00 – 18:00 | Levels 3 & above & level 2 main finance office and teaching room 
  • 07:00 – 18:00 | Basement & ground floor south-east area

Wed 14 Jun

  • 07:00 – 12:00 | Ground floor Reception and Finance, 1st floor school office
  • 07:00 – 12:00 | Level 2 finance & some of the 1st floor
  • 13:00 – 14:00 | Ground floor east wing, new area 
  • 13:00 – 18:00 | Tower Extension – Whole building  

You may find your device becomes active prior to the completion time if situated in this building on either day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-078/063).

All Tower activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Microsoft Office Slowness

Update: Fri 02 Jun, Time 16:30

Now examinations have passed, the IT team are able to start pro-actively addressing this issue so that staff can return to a quality PC performance.

Way forward
Testing has identified a small collection of factors that may be contributing to the overall problem. Achieving the permanent fix will, therefore, involve applying a number of progressive changes – both in isolation and in multiple combinations until stable service is reinstated.

How can I help?

  • If you are an affected staff member, your cooperation is key. Each time a change is applied we need to communicate with you to determine its outcome.
  • As an aside, the team are focusing efforts on desktops. Evidence suggests laptops are not affected by this issue, but if you believe yours is, please do contact the IT Service Desk if you haven’t already done so quoting call # 1704-3524

Any changes that will result in a known impact will be communicated with you prior to application.

We understand this may be frustrating and would like to assure you your engagement with this process is not only very much appreciated, but also instrumental in restoring service to you and the wider staff community.

 

Performance Issues with Microsoft Applications & Saving to Shared Drives

Release of Examination Results | June 2017

With the second diet of examinations well underway, plans are now being made for the publication of examination results.

Examination results are due to be published after 12:00 midday on Wednesday 07 June 2017. Due to the high demand our servers typically experience around this time, results will be released in a phased manner in accordance with server traffic.

To check if results are available in eVision for your particular School, you should first check this page. Real-time updates will be added to this page, and the One Dundee Facebook and Twitter channels on the day.


Real-time exam issue updates

  1. 12:52pm. Students in the School of Humanities (SHUM) and School of Social Sciences (SSOC) can now access their exam results via eVision.
  2. 13:43pm. Students in the School of Science & Engineering (SSEN) can now access their exam results via eVision.
  3. 14:25pm. Students in the School of Life Sciences (SLSC), School of Education and Social Work (SESW), School of Medicine (SMED) and Careers and Employability and Enterprise Hub and CASTLE (PSTU) can now access their exam results via eVision.
  4. 14:54pm. Students in the Dundee University Access to Learning (PEXR), School of Nursing and Health Sciences (SNHS), School of Dentistry (SDEN) and School of Art and Design (SDAD) can now access their exam results via eVision.

Any students from these Schools who are currently logged into eVision are required to fully close their web browser (all tabs) and log into eVision to see the exam results options.

Operation exam results issue complete! Many thanks for your patience.