There is currently an issue with the SITS database – users are experiencing difficulty with logging in. The issue is being investigated by our team. We will update you as soon as possible. If you experience this issue – please log a call with Help4u and quote Major Call reference 1707-2569 . Apologies for any inconvenience.
We have had some reports of staff users getting an “Excel not working” message – we are investigating the reasons behind this. In the meantime if you experience this issue please log a call with Help4u@dundee.ac.uk . We have a fix for this – which the Support team can action.
UPDATE 5.00 pm: Our Engineers have undertaken some remedial work to resolve this issue. If you are still experiencing issues connecting to the network in the OTI Building please try a reboot of your machine in the first instance. If however, this does not resolve the issue – please report this to the IT Service Desk in the Main Library.
We are aware of an issue connecting to the wired network in the OTI Building (wireless connection is not affected). If you are affected by this issue over the weekend, please use the facilities in the Library until a resolution is found and make the staff at the IT Service Desk in the Library aware.
UPDATE: This issue is now resolved.
You will see widespread news reports regarding ransomware affecting organisations across the world.
We have tested and deployed access protection proactive measures, which will protect all staff and student desktops as advised by our vendor, however, please:
An email cannot corrupt your device on its own, you have to interact with it. Think:
- When you receive an email to your University account, consider if you were expecting correspondence on that topic, from that recipient. If you weren’t, and the message is calling for you to act either by sending information, clicking on an active link, or downloading an attachment, first ask the IT Service Desk to confirm its legitimacy.
- Never tick/check enable macros on attachments, unless you explicitly need to and trust the sender.
- Don’t run a program if you don’t know where it has come from and haven’t chosen to install it yourself.
UoD IT staff are available 09:00-22:00 Mon-Fri and 10:00-22:00 Sat-Sun. Please log a call for assistance via Help4U if you have any concerns.
The University’s learning platform, My Dundee, will be unavailable from Mon 17- Fri 21 July due to upgrade.
Please ensure you download any teaching/study resources you may need over this period before the start date of the change.
Why are we upgrading?
Primarily to maintain compliance with our support agreement. The CTIL team continue to evaluate new features to determine which may be enabled/promoted and updates on this can be reached here.
If you have specific module delivery concerns or questions, please contact Help4U quoting change reference C1704-054.
Update: Wed 26 July, Time 11:45
The dedicated problem team have identified where this issue is coming from. We are currently working with Microsoft to try and fix the root cause. In the meantime, the problem team have created a ‘workaround’ which will help return you to normal operation. Should you continue to be affected by this issue, please contact firstname.lastname@example.org to have the workaround applied.
Update: Wed 28 June, Time 11:50
Update: Fri 02 Jun, Time 16:30
Now examinations have passed, the IT team are able to start pro-actively addressing this issue so that staff can return to a quality PC performance.
Testing has identified a small collection of factors that may be contributing to the overall problem. Achieving the permanent fix will, therefore, involve applying a number of progressive changes – both in isolation and in multiple combinations until stable service is reinstated.
How can I help?
- If you are an affected staff member, your cooperation is key. Each time a change is applied we need to communicate with you to determine its outcome.
- As an aside, the team are focusing efforts on desktops. Evidence suggests laptops are not affected by this issue, but if you believe yours is, please do contact the IT Service Desk if you haven’t already done so quoting call # 1704-3524
Any changes that will result in a known impact will be communicated with you prior to application.
We understand this may be frustrating and would like to assure you your engagement with this process is not only very much appreciated, but also instrumental in restoring service to you and the wider staff community.
i-GRasp will be unavailable for up to 4 hours on the evening of Wed 28 Jun between 18:00-22:00 to allow for an update to be applied.
What impact will this have?
You will be unable to login to the application during this time. Lumesse (the providers of iGrasp) will be displaying a maintenance page during this period of downtime, which will remain in place should the work extend beyond 22:00.
If you have any queries, please do not hesitate to contact the IT Service Desk via Help4U quoting ref #C1706-028.
Similarly, get in touch should you encounter any issues with the application once the update has been applied.
Some of the equipment that supplies the Tower Building network will be reloaded in the early hours of tomorrow morning (Tue 27 Jun). Please consider the wifi and wired network ‘at risk’ in this area between the hours of 04:00-08:30 while the work is undertaken.
Earlier this morning users were experiencing issues accessing many of the applications on the desktop.
This was due to \\dundee\media\apps being unavailable.
Fortunately, this was quickly resolved and users were able to soon able to access their applications again.
Some users are receiving emails with the Subject: FW: Urgent Attention Required.
These emails look like they are coming from a member of staff within the University – the content is “You have received a secured document “Outstanding Payment”. To view the document click here.”
Do NOT click on the link provided. If you have clicked on the link, please reset your password straight away.
If you have any queries, please contact Help4U.