Ninewells Wi-Fi Outage

We are currently experiencing some reliability issues with Wi-Fi Services at Ninewells affecting both ‘eduroam’ and ‘UoD_wifi’ services. This is under investigation and we will provide an update as soon as we have further information as to the cause and/or resolution. Meantime service availability may continue to fluctuate and be unstable. We apologize for any inconvenience caused.

Microsoft retiring Outlook Web Apps (OWA)

The OWA apps for iPhone, iPad, and Android mobile devices will no longer work from tomorrow (15 May 2018) onwards. If you currently use this app on any of your mobile devices, you need to download and install the Outlook for iOS or Outlook for Android app instead.

The Outlook apps offer enhanced email and calendar features, and most of the functionality currently found in the OWA apps. A few features such as the ability to access shared mailboxes will not be available until later in the year.

More information can be found in Microsoft’s support.office.com article.

Homes storage (Life Sciences) migration

We’re moving any files you have stored on Life Sciences Homes (H: or L: Drive) to a new, more reliable storage solution on Tues 22 May from 07:00-09:00.

Will this affect me?
If the H: or L: drive on your computer is mapped to \\homes\… then you will be affected by this change.

What impact will this have?
Any data you have stored in these areas on your computer will be inaccessible during the work window. This includes files on your desktop. There will be no change to the place you store your files afterwards.

Do I need to do anything?
Please shut down your computer before 07:00 on 22 May and log back in after 09:00.

Why is this happening?
Many of you have been experiencing intermittent issues with access to \\homes and your files. As a result, we’ve commissioned a new Homes server and are duplicating your data onto it. This will result in a more stable and resilient environment for your personal data.

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 19th May at 07:00 and may be unavailable until Monday morning.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1805-0636)

INC 1805-0749 – Issues with making external calls

We are receiving a number of reports of issues encountered by some users when making external calls. This is an intermittent issue whereby users may experience one or more of the following symptoms:

  • Engaged Tone
  • Call cannot be connected
  • Rings then goes dead
  • Connects but callers/recipients cannot hear.

Subsequent calls may be successful.

Please report all issues to the IT Service Desk providing the following additional information to help with diagnosis;

Calling Number:

Called Number:

Time of call:

 

Further updates will follow.

04/05/18 – Work carried out last night appears to have rectified the issue. We will continue to monitor over the weekend and into the early part of next week before closing this down. Please report all instances of problems experienced in making or receiving external calls meantime with the information requested above.

07/05/18 – Following remedial work carried out on Friday evening it would appear that the issue has now stabilized and that the underlying cause of the problem has been identified and rectified. We will however, continue to monitor the situation for the next couple of days and would request that anyone experiencing issues with external calls please report them to the IT Service Desk.

Changes to your Junk Email folder

We’re making changes to the email system that will improve the filter on your Junk Email Folder from Wed 25 Apr.

Impact
If you don’t already do so, you need to start checking and managing your Junk Email folder regularly. Most emails diverted to this folder will be junk and spam/phishing, but some legitimate emails may be sent there too.

What to do with spam/phishing emails you find in this folder
Report these emails to Microsoft using the instructions in our web guide before deleting from your Deleted folder.

What to do with any legitimate emails you find in this folder
Right-click the email and mark as Not junk to divert the email to your Inbox folder. All emails you receive from that sender will go to your Inbox from then on. Further instructions can be found in our web guide.

Benefit
This will reduce the amount of fraudulent emails that make it into your Inbox, decreasing the likelihood you’ll interact with them.

Getting help
If you have any issues or questions, please contact the Service Desk (C1804-007).

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 21 April between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the QuestionmarkOnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1804-0827)