Month: August 2013

My Dundee slow loading issue

We understand from our work with staff users that the slow loading of module pages within My Dundee is alleviating. If you are consistently experiencing page load times of more than 10 seconds when accessing a module please can you contact to work with us further.

We are not aware of any students affected by this issue. If you are a student, or are a staff member and are aware of issues experienced by students, again please contact to work with us on this.

This issue continues to be given priority attention by the LLC, ICS and Blackboard support, and this will continue as semester starts. Further updates will be provided on the My Dundee front page, ICS Status Page and LLC website at 9am each weekday morning until further notice.

My Dundee slow loading update

We are aware that the slow loading of My Dundee modules is continuing to affect some staff users.

We are continuing to prioritise this work, with colleagues in the LLC, ICS and Blackboard Support partnering closely to resolve this issue. It has been escalated internally and within Blackboard, and every possible resource is being used to alleviate the problem. Further updates will be provided on the My Dundee front page, ICS Status Page and LLC website at 9am each weekday morning until further notice.

UoD WiFi – live in Residences from Friday 30 August

We are working on final testing of WiFi in Residences before the official go live date – Friday 30 August. For the first time students in Residences will have access to UoD WiFi, as well as the existing cabled connections.

We are aware some students have arrived early and encourage you to access the network using a cabled connection. Just plug in and go! Full instructions will be available in each room by Friday 30 August, but can be found at Sanctuary Reception before this.

You can check the WiFi instructions in advance at


Essential upgrades to network service: Change 224

As part of a programme of planned maintenance, a series of five scheduled rollout operations will be carried out between 07.00 and 10.00 on Tuesday mornings over the coming weeks. The programme is outlined below and full information about exact dates and affected locations will be circulated at the appropriate times. 

We will upgrade to newer and improved equipment, move and replace connections. This work will enhance connectivity to the network and telephony systems and improve resilience to the service.

While this work is being carried out, network users will experience a temporary loss of connectivity to the network and telephony systems.

If you have any questions or concerns about this work please contact Service Desk quoting reference number Change 224. Check here for progress of this work.

See below – Proposed schedule of planned maintenance: Read More