Month: November 2013

Issues with email overnight

At 10.20pm last night, Microsoft engineers were alerted to a network issue. Due to a network update some users may have experienced brief interruptions to the Office 365 service. This issue was resolved by 11.30pm.

We do not anticipate any further disruption.

UoD IT staff meeting – 22nd November – 9:45am-12:15pm – requests for support

On Friday 22nd November, between 9:45am-12:15pm, UoD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

  • Sending an email to Help4U@dundee.ac.uk
  • Submit a Help4U Online Enquiry Form
  • Logging on to Help4U Self-Service Portal and completing the online form – you can also check the progress of any existing calls
  • Phone x88000, leaving a voicemail, and we will get back to you

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07815 562102. This number will only be available during this time.

Issues attaching documents to online forms – No: 82103

Update: 22 November 2013 at 4.30pm

Users can continue to use online forms on Unviersity webpages, including the Help4U online form and LANDesk Self-Service online forms. However, we have disabled the attachment function on all University forms.

We are investigating a process where users can add attachments to online forms in a secure environment.

If you need to share data across the University we recommend you use shared network drives and if you must email data, please make sure there is no sensitive data in the email message and any sensitive data you are attaching is encrypted.

Help & Support

If you require any further assistance, please contact Service Desk and quote ref. 82103.

 

Reminder – Planned Maintenance: Upgrade to LANDesk 7.5 – 13 & 14 Nov

REMINDER

We are upgrading LANDesk after 5pm tonight and whilst we aim to have it back online by 10am tomorrow morning, it should be considered at risk for the rest of the day.

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On Wednesday 13 November we will be upgrading LANDesk to version 7.5 which offers a mobile webdesk for analysts and off-campus access to the self-service portal without the need for VPN.

From 5pm on Wednesday 13 November to 10 am on Thursday 14 November LANDesk will be unavailable either via the console or webdesk. We will aim to have service restored by 10am but Thursday should be considered an “at risk” day for LANDesk.

What do I need to do?

You must install the LANDesk 7.5 console, after the upgrade. LANDesk 7.5 will be made available via Apps on Demand for Managed Desktop users. Further instructions for both Managed Desktop and non-Managed Desktop users – LANDesk 7.5 Upgrade

Help & support

If you need any further assistance please contact Service Desk and quote no. 288.