Month: January 2015

Network connectivity restored – No. 121573

Our technical team were advised by our vendors this morning to update the Firewall to the latest version of software and, as part of that process, to restart it.  This appears to have restored network connectivity and early indications are showing that there is a consistent standard of performance compared to yesterday.  However, the Firewall software update process is still running and may take some time to finish.

With respect to identifying the root cause of this incident we are continuing with our investigations.

We apologise for the disruption this has caused over the last two days.  If you do notice any further degradation of service please contact the Service Desk is the usual way.

Issues accessing online services – No. 121573

Update – Tuesday 27th Janaury 11:24

We have made initial changes to the system, the changes are being staggered and you should now have access to the Internet and eMail plus others as we progress.

This page will be updated when more information is available.

 

There are still ongoing issues with connectivity to the University website, the Internet, blogs, eVision My Dundee, WiFi and the Discovery portal despite implementing a series of workarounds to make these services available for as long as possible.

Our technical teams are working with our suppliers to determine what the root cause is and, in identifying this, it has been agreed to make some changes to the IT infrastructure tomorrow morning during the Scheduled Maintenance period (07:00 – 09:00  hrs).  We do not expect this work to impact user productivity more than at present.

We will update when further information becomes available.

If you require more information please contact Service Desk and quote reference No: 121573.

UoD IT staff meeting – 23rd Jan – 10am to 12pm – requests for support

On Friday 23rd January, between 10am – 12pm, UoD IT staff will be attending a department monthly meeting.

You can still log calls during this period by:

  • Sending an email to Help4U@dundee.ac.uk
  • Submit a Help4U Online Enquiry Form
  • Logging on to Help4U Self-Service Portal and completing the online form – you can also check the progress of any existing calls
  • Phone x88000, leaving a voicemail, and we will get back to you

In the event of an emergency, involving major disruption to a service or assistance required for teaching in learning and teaching areas, please phone 07710950859. This number will only be available during this time.

SITs/eVision essential maintenance 6-8 Jan 2015

Update: Wednesday 7 January 2015

We are pleased to announce that the  SITS 8.7.1 upgrade has been completed ahead of schedule.  This means that users can now access the SITS client with immediate effect. Further news will be posted in due course when work has been completed on eVision.

The University’s Student Management System SITS/eVision will be upgraded between Tuesday 6 January 2015 at 18:00 hrs and Thursday 8 January 2015 at 17:00 hrs. More information about this work is available on our website. This page will be updated once the work is complete.