Month: December 2016

Phishing scam: ‘Library Notifications’

An unknown number of users have received a phishing scam message:

From: University of Dundee <>
Subject: Library Notifications

The message states that ‘…the University Libraries will be implementing changes to the authentication mechanism used for granting access to subscribed article databases….’  It goes on to state that you should click on a web address included in the message or copy and paste the address into your web browser.

Do NOT perform either action.

Best practice is to delete the email entirely. Please do not reply to the e-mail or click/copy-paste the link within it.

More information about Phishing and how to identify email scams can be found on our website.

Please contact the IT Service Desk if you have clicked on the link or pasted it into your browser’s address window, or if you need additional information or support.

Applicant Email Issue

We are aware that a number of applicants  have received emails from a generic  University of Dundee email ( )

The email refers to a  – due to a configuration  error the email  attachment (called IT Summary)contains no  data .

Our team are investigating and  working to resolve this issue now  – we apologise for any inconvenience .

Please do not click on any links contained within the body of emails, further advise is available on our web site:

Main Library Wi-Fi disruption | 20 December

Planned configuration work on the Wi-Fi in the Main Library, City Campus will take place on Tuesday 20 December between 07:30-08:30.

What impact will this have?
During this time, a complete Wi-Fi outage will be experienced in the building. A two hour ‘at risk’ period has been put in place afterwards to allow the team to address any unforeseen issues that may arise. Student Desktop PCs and Staff devices plugged into the wired network via the wall will not be affected.

What are the benefits?
This will make the new wireless network more fault tolerant moving forward, which will ensure Wi-Fi network availability at all times.

If you have any questions about this maintenance, please contact the IT Service Desk via Help4U (ref #1139).

📆 Add to calendar

DUSA & Campus Green Wi-Fi disruption | 19 December

Planned work on the network hardware located in DUSA Air Bar will take place on Monday 19 December between 09:00-17:00.

What impact will this have?
A complete Wi-Fi outage will be experienced in the Air Bar and at Campus Green for the entire day. In addition, Liar Bar wireless coverage will be intermittent and not working as well as usual.

What are the benefits?
This preparatory work is needed so that we can switch on the new, superfast Wi-Fi network at DUSA on Thu 05 Jan 2017.

If you have any questions about this maintenance, please contact the IT Service Desk via Help4U (ref #1138).

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City Campus, Dec-Jan | New wireless network switch ons

This series of works will start on Tues 13 Dec and span into the New Year

We’ll begin to move the areas listed below across to the new Wi-Fi network shortly. Click on the links and download the .ics file to add any of these events to your calendar:

Each switch over will take approximately one hour and you can expect to experience a complete Wi-Fi outage at the location in question during that time. There will be a two hour ‘at risk’ period directly after each piece of work to address any unforeseen issues that may arise.

After the work in these buildings

UoD_WiFi will no longer appear and you should connect your devices to eduroam using these instructions to get superfast speeds. The username format you should use to authenticate to eduroam is (full username; email address without the dots). Why not download this poster and put it up in your office/within your building if it’s listed above, to make sure everyone is aware?

Please note that we’re only migrating to the new wireless in these locations; future work will be needed to bring them onto the new wired network. If you’re using a laptop plugged into the wired network in one of these areas, you may wish to take advantage of having your next-gen Wi-Fi activated by connecting it wirelessly instead.

Until all areas have switched over to the new wireless network, the old UoD_WiFi and eduroam networks will still be available in parts of our campuses. This means you may have to re-authenticate as you roam between the old and new wireless networks.

As ever, if you require any help, please do get in touch with UoD IT via Help4U (ref #1141-1144).

My Dundee Upgrade | 06 January 2017

An agreed date to carry out an upgrade to the University’s Virtual Learning Environment (My Dundee) has been reached. The platform will be offline on Friday 06 January 2017 until 17:00 (1 day downtime) so we can perform this planned upgrade.

What are the benefits?
The upgrade will make My Dundee a more secure, stable place to work within and use to get or provide study materials.

Staff member with an active module this may affect?
Please get in touch with your School Office who can provide you with a route to log this.

If you have any questions about this upgrade, please contact the IT Service Desk (ref #1114).

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Life Sciences – Shared Drive Issues This Morning

Life Sciences – Shared Drive Issues This Morning 


This morning between 08:45 and 09:30 there was an outage of some shared drives within Life Sciences.

The issue was spotted by our Infrastructure and Research Computing team who resolved the issue. The team are now aware of what caused the issue and are working towards implementing measures to avoid this happening again.

Please be advised that if you are still unable to connect to a shared drive this morning, please logout and log back in to re-establish the connection.

If you are still unable to access your shared drive after logout and login, then please advise the Service Desk of the situation so we can assist to resolve the issue.