Month: January 2017

Office 365 Issues

Please note we are currently experiencing some issues with Office 365. Typically, we are seeing these as performance problems with Outlook. Should you have issues with the Outlook client, we recommend switching to O365 web based interface whilst the service is degraded.

Similar problems have also been reported by other institutions indicating that this is not restricted to Dundee University.

The issue has been raised with Microsoft and we are awaiting a response; an update will be provided as soon as they it is available.

UPDATE – Microsoft have identified the issue and are working to recover full service.

PURE – issue with storage space

PURE ( the University‘s chosen system for capturing and reporting on research related activity) is currently experiencing an issue with storage space.

This means that (whilst you can access and view the application) users may not be able to add / update the system.

UoD IT team are working on this issue at the moment. Apologies for any inconvenience. If you wish to log a call in relation to this please quote reference No 212665.

Update  – resolved  – system operating  as standard.

SITS and eVision

Update:  Both SITS and eVision are now operating as normal – we will continue to closely monitor these systems.

We are aware of an issue affecting SITS and eVision and the issue is being investigated by a UoD IT team. We will update you on progress as soon as possible. Apologies for any inconvenience.

Issues with online timetable access

On Sunday (15th Jan) evening we had issues with our timetabling service and it was unavailable. The UoD IT team investigated the issue and full service was restored at 7.00 a.m. this morning. Apologies for any inconvenience this may have caused.

Incident review outcome

A full incident review took place on Monday and a summary of the outcomes of this discussion is given below.

What happened?
Each time a customer uses the online timetable service a record of the events that take place during their session is logged in a file alongside that of everyone else. Due to the higher than normal volume of activity, the size of this logfile exceeded the total amount of space allowed for it on the University’s network infrastructure, which led to loss of service. The IT Team were unable to respond pro-actively in this instance because 100% space capacity was reached quickly, which meant monitoring measures proved ineffective.

What was the root cause?
Previous investigations carried out by the vendor (Scientia) in response to similar disruptive events suggest that repeated denial-of-service attacks may be responsible for these periods of online timetable unavailability. If this is a cyber-attack case, it is likely the service was flooded with illegitimate requests that overloaded the system, preventing customers from making their own legitimate requests to access timetables.

What are we doing now?
The team will continue to investigate this incident to identify any potential improvements that may prevent it from happening again. This review has highlighted a need to re-check current monitoring practices, the online timetabling set-up, as well as the way we communicate incidents like this to customers.

Did you notice this issue?
In this instance, a much lower number of calls were received from customers to the IT Service Desk than usual. We would like to take this opportunity to encourage everybody to report any IT issues as and when they come across them by getting in touch with Help4U at their earliest convenience. This will ensure as quick a resolution as possible is reached.

Neuroscience at Ninewells Network Issues

Staff in Neuroscience at Ninewells have a network outage due to hardware failure in the network cabinet. Staff are on site replacing this currently and should have you back on line shortly, If you are affected by this please call 88000 stating Incident Number #209977 and we will update you just as soon as possible

Checking Your Examination Results | January 2017

With the December diet of examinations behind us and the festive period almost a mere distant memory, many of our students will be keen to know their examination results.

Plans are now being made for the publication of results on Friday 13th January 2017, but due to the higher than normal demand our servers typically experience around this time of year, results will be released in a phased manner in accordance with server traffic.

To check if results are available in eVision for your particular School, you should first check this page. Further details will be added to this page in due course.

Friday 13 January 2017 | Real-time exam issue updates

1) 10:39. Students in the School of Art and Design (SDAD) and School of Social Sciences (SSOC) can now access their exam results via eVision.

2) 11:19. Students in the School of Medicine (SMED), Dundee University Access to Learning (PEXR) and Careers and Employability and Enterprise Hub and CASTLE (PSTU) can now access their exam results via eVision.

3) 13:03. Students in the School of Life Sciences (SLSC) and School of Humanities (SHUM) can now access their exam results via eVision.

4) 14:14. Students in the School of Dentistry (SDEN) School of Education and Social Work (SESW)School of Nursing and Health Sciences (SNHS) and School of Science & Engineering (SSEN) can now access their exam results via eVision.

Operation exam results issue complete! Many thanks for your patience.