Microsoft Office Slowness
Update: Wed 26 July, Time 11:45
The dedicated problem team have identified where this issue is coming from. We are currently working with Microsoft to try and fix the root cause. In the meantime, the problem team have created a ‘workaround’ which will help return you to normal operation. Should you continue to be affected by this issue, please contact email@example.com to have the workaround applied.
Update: Wed 28 June, Time 11:50
Update: Fri 02 Jun, Time 16:30
Now examinations have passed, the IT team are able to start pro-actively addressing this issue so that staff can return to a quality PC performance.
Testing has identified a small collection of factors that may be contributing to the overall problem. Achieving the permanent fix will, therefore, involve applying a number of progressive changes – both in isolation and in multiple combinations until stable service is reinstated.
How can I help?
- If you are an affected staff member, your cooperation is key. Each time a change is applied we need to communicate with you to determine its outcome.
- As an aside, the team are focusing efforts on desktops. Evidence suggests laptops are not affected by this issue, but if you believe yours is, please do contact the IT Service Desk if you haven’t already done so quoting call # 1704-3524
Any changes that will result in a known impact will be communicated with you prior to application.
We understand this may be frustrating and would like to assure you your engagement with this process is not only very much appreciated, but also instrumental in restoring service to you and the wider staff community.