Month: September 2017

Fake Invoice Emails

There are fake emails landing in the inboxes of some University Users today.  The original email looks like the following:

From: xxxxxx <>
Sent: Tuesday, September 26, 2017 10:03:58 AM
To: xxxxxx(Staff)
Subject: INVOICE

Dear Sir,


Thank you and Kind regard’s

For Techno-Packaging.

P Please consider the environment – only print this e-mail if absolutely necessary


If you receive one of these emails, please do not reply to it or click any links in the body of the email – instead, please report the issue to

Delayed Implementation: New Email Security Feature

This change was not implemented on Tue 15 Aug due to unforeseen circumstances.

The Sender Policy Framework (SPF) will instead be applied to the University’s email system on Thu 28 Sep. This best practice measure is part of an ongoing effort to help everyone stay safe and secure.

What does SPF do?
It passes your received email through an automatic ‘check’ to:

  • Verify that it comes from the University’s email system
  • Confirm that the displayed sender address matches the one found in the email header (i.e. it is not from a ‘spoofed’ account)

SPF inserts a warning message into any email that fails either/both of these checks to let you know it carries the tell-tale signs of an illegitimate message. From then on, it is up to you to make some informed decisions.

Will I notice anything different?
Potentially, yes. If any of the emails you receive fail the SPF check, they will be tagged with text (outlined below) in the subject line and the email body itself as a header to highlight this to you:

  • Subject line: ‘UNVERIFIED SENDER’
  • Email body: ‘The University e-mail system cannot verify the authenticity of this message; treat it with caution’

Does that mean it’s definitely spam?
No. The check itself is not 100% fool proof and on occasion, it may fail legitimate emails. If there are grounds for you to think this is the case, for example you were expecting an email from that person or on that subject, personally check with the sender to confirm their email is genuine before engaging with anything in it.

What is it for then?
SPF is here to enhance your ability to identify malicious emails, not to replace your important and continued role in the process of doing so. Please always consider each email you receive with care and exercise the sound thinking we’ve shared with you on many occasions before interacting with any links, attachments or calls to action they contain, as we know you already endeavour to do.

What should I do if I receive an email with the warning message?

  • Follow the advice given above and be cautious with it until you are confident it is legitimate. If you cannot confirm this yourself, please contact IT via Help4U so we can investigate on your behalf.
  • Follow the instructions below in the event the email is suspicious and we will apply appropriate technical measures to prevent that sender entering anything into your email system again.

How do I report a suspicious email?
Send (do not forward) it to us as an attachment using the instructions on this webpage.

Why are we doing this?
Every day brings with it more headlines about accounts being hacked, ransomware attacks making their way around the world and systems being compromised. The University takes security seriously and SPF is a small factor we can introduce that will help you contribute to keeping your place of work or study as cyber safe as it can be.

We apologise for any inconvenience caused by this delay, particularly to anyone who has received suspicious emails in the interim.

If you have any questions or concerns about this change, please contact us via Help4U (ref C1707-023).

Bristol Online Survey (BOS) Downtime

Ownership of the Bristol Online Surveys (BOS) tool is scheduled to transfer from the University of Bristol to Jisc on Tue 03 Oct 2017, during which there will be a period of downtime. Current expectation is that the downtime will last no longer than 48 hours.

Unfortunately, the above transfer date is outwith the control of the University of Dundee, however, support will continue to be provided as normal by the LLC & CI Survey Service during the transitional time. Following the transfer, there should be no noticeable difference to your use of the BOS survey tool.

If you have any queries, please do not hesitate to contact the Library via

Some Campus Network Access Unavailable Due to Weekend Power Failure

Over the weekend some network access in some buildings has been affected – UoD IT  teams are working on restoring service  – specific areas that we are aware of are as follows  – RIS 11 Airlie Place , HR Dept in Tower Building   and  user desktop access to Level1 of the Sir James Black Centre (Building JBC previously known as CIR).

We will update you as soon as service is restored

Apologies for any inconvenience…


Work on student accommodation network

Next week the University’s student accommodation network will be undergoing maintenance and there will be no internet access for approximately one hour in your residence from the time given below.

Mon 25 Sep

  • Seabraes Block 2 | 13:00

Tue 26 Sep:

  • Seabraes Block 1 | 07:00
  • West Park Flats | 13:00

Wed 27 Sep:

  • Belmont Tower | 07:00
  • Belmont Flats | 13:00

Thu 28 Sep:

  • Heathfield | 07:00
  • West Park Villas | 13:00

There may be short outages in each block after this initial hour, but during the times above the whole residence will be affected.

Apologies for any inconvenience caused.


Update:  All areas are now back up after the upgrades.  Thank you for your patience.

Can’t connect to Exchange Online (Microsoft Outlook)


We have reports of users experiencing difficulty with accessing  Microsoft Outlook(e-mail) at and the outlook client on your PC.

This currently is affecting some users on an intermittent basis, Microsoft are aware and are currently working to resolve the issue, we will post updates as we have them.

Apologies for any inconvenience this may cause.

Users may be unable to connect to the Exchange Online service(e-mail)


We have reports of users experiencing difficulty with Microsoft Outlook(e-mail) at and the outlook client on your PC. You may receive the error “Outlook not responding trying to retrieve data from server”.

This currently affecting some users on an intermittent basis, Microsoft are aware and are currently working to resolve the issue, we will post updates as we have them.

Apologies for any inconvenience this may cause