Month: June 2018

myp2p down – RESOLVED

There appears to be an issue with accessing the website

When trying to access this URL you are presented with the error below.

This site can’t be reached refused to connect.
· Checking the connection
· Checking the proxy and the firewall

The issue is being worked on at the moment and updates will be posted as and when they are available.

Sorry for any inconvenience.

Unifi – Planned Maintenance – 12:00pm, on Monday 2nd July 2018

Due to planned system maintenance, all Unifi services (including Medblogs login applications) will be unavailable from approximately 12:00pm, on Monday 2nd July 2018.

All Unifi services should be available again by 3:00pm, at the latest, but the rest of that day and evening should be considered “at risk”


Due to unforeseen circumstances, the system maintenance scheduled for today has been postponed.  Further information will follow, when the maintenance has been rescheduled.

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 16th Jun between 07:00 and 13:00.

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1806-0733)

Retiring older versions of Box applications

This week, Box will retire outdated Box applications, including Box Sync, Box Tools, and Box for Office.

If you’re using older versions of these on your laptop or computer, this will affect you. Be sure to install the latest supported version by 15 June 2018.

ACTION: Please use the following links to download the latest version of the following Box applications. This will ensure your continued access to Box and the safety of your data.

Box Sync (access your Box files on your desktop without a web browser)

  1. Log into Box:
  2. Go to:
  3. Click Box Sync
  4. Launch the BoxSyncSetup.exe that you’ve just downloaded to install.

Box Edit (edit Box files using the applications installed on your desktop)

  1. Log into Box:
  2. Go to:
  3. Click + Add
  4. Launch the BoxEditSetup.exe that you’ve just downloaded to install.

Box for Office (open, edit and save files in Box directly from Microsoft Office on your Windows PC)

  1. Log into Box:
  2. Go to:
  3. Click + Add
  4. Launch the BoxForOffice.exe that you’ve just downloaded to install.

Getting help and reporting issues

If you have any other queries, please don’t hesitate to contact the Service Desk (ref number 1806-0871).

Issues with Life Sciences Group Shares


The engineers have identified the root cause of the problem and are planning future maintenance to apply some software updates to the system.

Information regarding any planned maintenance will be provided in advance with due notice.


Please be advised that some Group Shares are currently unavailable.

There appears to be an issue with FS1 which serves access to some Group Shares.

We are aware of the problem and are working to bring these back online asap.


Cloud WiFi Unavailable

Our Cloud WiFi provider Sky, has notified us that they are currently having to undertake some emergency essential maintenance as present, rendering their service temporarily unavailable. This is a UK wide disruption and their engineers are working to resolve the issue as soon as possible.

Moving our mobile phone contracts from EE to O2

All staff members with a mobile phone on an EE contract will transfer to the O2 network week commencing 26 June 2018.

We have sent out emails to all EE users informing you of whether your mobile phone contract will be:

  • Transferred to O2, or
  • Terminated prior to the transfer

If we’re transferring your EE mobile phone contract to O2

Step 1. Fill out the compulsory acknowledgement form that was emailed to you before 21 June. Let us know where you want to pick your new SIM card up from in the form (or let us know you can’t).

Step 2. Back up your contacts. If you’ve saved your contacts to your SIM card, be sure to back them up to your phone so they don’t get lost.

Step 3. Get your SIM card. We can fit your new SIM card into your phone on the 26 June – it should only take five to ten minutes. If you’re at a meeting, you can give your phone to a colleague to give to the Service Desk on your behalf.

If we’re terminating your EE mobile phone contract

Step 1. Back up your contacts and information. Once you give your phone back, you’ll not be able to access any data stored on it again. Be sure to go through your phone and back up everything you need.

Step 2. Remote wipe your phone. Secure Mobile Working (Company Portal App) should be installed on your phone, given it’s compulsory. You can either:

  • use it to factory reset your phone yourself, or
  • let us know this is still to be done when you drop it off

Step 3. Drop off your phone at an IT Service Point. Visit the IT website to find the nearest Service Point to you. If you aren’t able to drop-off your phone, let us know by replying to this message.

Exceptions if you’re outside the UK

Staff members outside of the UK during the week commencing 26 June will not be affected. They may be affected once they return to the UK and reconnect to a UK signal. This means that between the time of arriving back in the UK and returning to campus to receive a new SIM card, the staff member may have no access to their phone and should plan accordingly.


If you have an EE mobile phone contract and aren’t sure what will happen to your phone

Contact your School Manager or Head of Professional Service.


Reporting issues and getting help

If you have any questions about this, please contact the Service Desk.

Delay in Voicemail Retrieval and Deletion


If you are experiencing issues with the red light indicator on your handset displaying a voicemail message is waiting when there is no voicemail to retrieve, please dial 16202 from your handset to reset the light.

Our engineers are still investigating the delay in voicemail notifications.


Some users are experiencing delays in receiving voicemail messages and then subsequently trying to delete them.

Our telephony provider is aware and is currently investigating.