Month: August 2018

University network penetration testing

From 3-11 September, an authorised scan will be conducted by JISC to identify any weaknesses on the University network.

Impact

All systems connected to the University network should be considered at risk during the scanning period. This will be the first in a series of regular scans to ensure our Network defences are up to the job of protecting our systems and data from various cyber-attacks.

Benefit

This work will safeguard the ongoing security of our network. It will also ensure the University’s compliance with certain parts of the Government’s Cyber Essentials Scheme 

Get help / report issues 

If you have any questions about this or experience any issues during the work window, please contact the Service Desk. 

Restart of Windows Desktops

All Windows Desktop users are being prompted to restart their computer. If you are receiving this prompt, please save your work and follow the command.

Why is this happening? 
Earlier today, the IT team had to apply a pertinent change to the Windows Desktop estate to ensure its smooth running. We were unaware this would trigger the need for all users to immediately restart their machines and extend our sincerest apologies for any inconvenience this may have caused.

Three week maintenance period

Our underlying technology infrastructure will enter a three week maintenance period to bring it up to a consistent standard across the board.

When is this happening? 
Work will start on Mon 20 Aug and is expected to finish on Fri 7 Sep.

What will the impact be? 
Service interruption is anticipated but will be managed accordingly and in a timely manner.

Do you need to do anything? 
You don’t need to take any action to prepare. If you have any questions or experience an issue, please contact the Service Desk.

Mackenzie and TASC Network Migrations

The Mackenzie Building and TASC (TAyside Medical Science Centre) at our Ninewells campus will be migrated across to the new network on Tue 21 – Fri 24 Aug (07:00-18:00). The following areas will be affected at the times below:

  • Mackenzie Building
    • Expect disruption all day Tue 21 Aug – phones and internet access should be restored by close of day
    • Work will continue on Wed 22 – Fri 24 to restore connectivity to anything that needs extra help to get back online
  • TASC
    • Expect disruption all day Wed 22 Aug – phones and internet access should be restored by close of day
    • Work will continue on Thu 23 – Fri 24 to restore connectivity to anything that needs extra help to get back online

Impact
There will be no internet access in these areas on the specific days indicated above. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered at risk up until 18:00 on Fri 24.

Whilst the replacement of the network equipment should be completed by Fri evening, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

 

Actions 
Follow the guidance below to re-establish your computers’ wired (ethernet) connection afterwards:

  • Unmanaged computers
    You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.
  • Managed computers (Staff Desktops) 
    Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
  • UoD_WiFi will disappear in these areas. Connect to eduroam wifi using your full username (jbloggs@dundee.ac.uk) thereafter.

 

Reporting issues/getting help
Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh webpage.

Questionmark OnDemand upgrade

Questionmark OnDemand will be updated on Sat 18 Aug between 07:00-13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (Ref 1808-1247).