Month: September 2018

COGNOS – Issues Reported with Running Reports in COGNOS – RESOLVED

26/09/2018 @ 14:30

COGNOS has now been confirmed as operational. If you have any further difficulties, please contact Help4U.

26/09/2018 @ 14:00

COGNOS – Issues Reported with Running Reports in COGNOS

We have received a number of reports with issues running reports in COGNOS.

UoD IT are now aware of the issue and are looking to resolve the issue asap.

Updates to Secure Mobile Working/Company Portal app on iOS

If you get your work emails on your smartphone/tablet through an app such as Outlook, that means you’ve proven your device meets the University’s minimum security standards. This check is performed by the Company Portal app, which you’ve installed on your device.

Stopped getting emails to your iOS device lately?
Microsoft Intune just updated their support policy for the Company Portal app, which means you need to have updated the software on your device to iOS 10 (minimum) or above (latest iOS 12 recommended). Go into your Settings app, select General, then Software Update, and apply the update to start receiving your emails through your chosen app once again. In line with Apple, only devices running one of the 3 latest iOS versions will be compatible with the app from now on.

Older devices that don’t support an OS greater than iOS 9 
Certain devices such as iPhone 4S, iPod Touch, iPad 2, iPad (3rd Generation), and iPad Mini (1st Generation) can’t be updated to within the latest 3 versions. If you have one of these devices, you will have noticed you’re no longer receiving your work emails through your chosen email app. If this applies to you and accessing your email via browser on your device moving forwards isn’t an acceptable option, contact the budget holder in your School or Professional Service to discuss the possibility of procuring a new device through IT Buying.

Network issues in Ninewells

There would appear to be issues with network connectivity in certain areas within Ninewells Hospital.

This may be as a result of planned electrical work carried out this morning.

We are actively working to resolve these issues and connectivity will be resumed shortly.

Sorry for the inconvenience.

Reset password notifications

Update – 24/09/2018 @ 11:00

Issue has now been resolved. Affected users will cease to receive password reset notifications, until their passwords are again due to expire after a year.


There is an issue with password reset notification emails not being turned off when passwords are changed.

The password does reset successfully but the notifications asking them to reset are still being sent to users.

We are working on a resolution.


Issue with Printing in Library Areas

Update  – this issue has now been resolved – apologies for any inconvenience that this short interruption to service may have had.


For info – we are currently experiencing an issue with Pay to Print Cards with Printers in the main library.

Staff and students should still be able to print to the printers by logging in with their University credentials.

The issue is currently being investigated  – we will update you when more information is available.

Apologies for any inconvenience

Turnitin planned maintenance

Turnitin will carry out proactive emergency maintenance on Sat 22 Sep 16:00-00:30. The following services will be affected:

  • Turnitin and TurnitinUK (including all integrations)
  • SimCheckOEM (TCA API)
  • Feedback Studio for iOS
  • iThenticate (including iThenticate via API)
  • WriteCheck

You will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

Stay up-to-date with Turnitin system status by following @TurnitinStatus on Twitter.

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 15th September between 07:00 and 13:00.

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (Ref 1809-0486)

My Dundee and e-Vision systems down

e-Vision is back up and running again (1pm)

My Dundee is back up and running, but is a bit slow.  We are working on a resolution to this and will have an update shortly.


My Dundee’s speed issues look to be resolved and the service is now working normally once more.  UoDIT will continue to monitor it.

Service Outage – My Dundee and e-Vision

What is happening?
Staff across campus are reporting that they have no access to My Dundee and e-Vision.
Who is affected?
Confirmed to be affecting Staff and Students. 
What are UoD IT doing?
We are looking into this as a critical incident of urgency under reference number 1809-2076. Please check back to this page to see the latest updates. If you need to contact us about this Incident please quote the above number.