Month: December 2018

Turnitin Scheduled Maintenance

The following Turnitin services will be unavailable on 5th January 2019 between 16:00 and 23:59:

  • Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
  • SimCheckOEM (TCA API)
  • Feedback Studio for iOS
  • iThenticate (including iThenticate via API)
  • WriteCheck


Users will be unable to submit, grade, or access the Turnitin service during this maintenance window.


Several hardware updates and performance improvements will be made to allow the services to remain stable, particularly during high submission periods.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

My Dundee upgrade – 20 Dec to 7 Jan

As previously communicated by CTIL, My Dundee will be taken offline at 17:00 on Thu 20 Dec 2018 for a major upgrade, before being fully restored by Mon 7 Jan 2019 at the latest.

During this time, you will be able to access your modules and the information/content they hold via a temporary service that is provided for reference purposes only. Some services such as Turnitin will have been disabled. Full details of this interim service can be found on the user guidance page.

Users will be emailed when we are ready to take the temporary service offline and begin restoring the full service. Note that the temporary service may be withdrawn at any time if required. 

Communication about this upgrade will be distributed by email from, as well as being posted on My Dundee itself. For details of the upgrade schedule and the limitations of the temporary service, please read CTIL’s guidance.

Note that there will be no support through Help4U over the winter closure.

Kaltura maintenance

If you use Kaltura, you may experience service disruption between the 20-25 Dec (starts 16:00 UTC – ends 04:00 UTC) while the vendor undertakes a planned change.

Kaltura will extend their West Cost Data Center (DC) cage capacity and upgrade their network infrastructure. During this maintenance, all production traffic will be served from their East Coast Data Center. A short interruption in live stream service is expected. Kaltura will update the status of the work at

If you’re live streaming only to the West Coast Data Center, be advised that fallback to the West Coast Data Center during traffic shift will not take place, resulting in live stream termination.

You’re advised to configure your encoder to stream to the East Coast Data Center as a back-up to ensure a smooth experience. For best practices and instructions on setting up the encoder, review the best practices guides.

Panopto upgrade

The Panopto (video management platform) server will be upgraded to Panopto 6.0 on Sat 15 Dec. This means a window of downtime of up to 3 hours from 20:00 while the upgrade is carried out.

During the time above, staff capturing content via Panopto and students viewing Panopto will experience service disruption. This also includes Panopto content viewed through My Dundee.

This update will introduce headline features such as new analytics capabilities, user interface updates, IP whitelisting, and the recycle bin will now allow admins to restore deleted content if needed.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 15th December between 07:00 and 13:00.

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1812-1201).

02 Network Unavailability

Update 07/12/2018 @ 6.55 a.m.

02 appear to have resolved the issue that has been affecting their service – and service has been restored.

Update from 02 at 10.05

We’re aware that our customers are unable to use data this morning.  One of our third party suppliers has identified a global software issue in their system which has impacted us.  We believe other mobile operators around the world are also affected.  Our technical teams are working with their teams to  ensure this is fixed as quickly as possible.  We’d encourage our customers to use Wifi wherever they can and we apologise for the inconvenience caused.

The O2 Service Status  is showing that O2 are experiencing technical issues across 3G and 4G data services.

Calls to and from 02 devices are affected

We are closely monitoring the situation and will keep you updated as and when anything changes.

eduroam wifi release to Life Sciences

The University’s new eduroam wifi provision will start to be turned on in Life Sciences buildings on Thu 6 Dec. The transition will be gradual and it may take all day to achieve full release – we will email you to let you know when all work is complete.

When the lifesci and UoD_WiFi SSID wifi options are no longer available to you, this means your location has been migrated. You should then connect to eduroam using the instructions in the IT website guide. Make sure you enter your full University username ( and password when asked.

Life Sciences staff will be able to access JBC datacentre resources on the Life Sciences network from any campus location when their computer is connected to eduroam wifi.