Month: January 2019

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 16th February between 09:00 and 15:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Collaborate Ultra Maintenance

Collaborate Ultra will upgraded on 7th February 2019 between 01:00 and 05:00

 

Impact

During the maintenance window users may experience intermittent availability.

 

Benefits

Full details of the changes can be found in the release notes.

 

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Staff Desktop (Windows 7) updates

We are changing the way we manage the updates sent to all Windows 7 Staff Desktop computers. From Thu 7 Feb onwards, updates will be released to these computers every Thu.

What to expect
On this day every week, you may see a prompt to restart your computer. You will be able to manage when to restart your computer that day using the options presented in the pop-up box. The options given allow you to delay your restart by ten minutes or up to four hours at a time.

Wellcome Trust Network Migrations

The Wellcome Trust building will be migrated across to the new wired network on the Thu 7 – Tue 19 Feb. Each Migration will start at 08:00 and end at 18:00. The following areas are likely to be affected on the dates given below:

  • Thu 7 Feb, All floors of WTB Link and Barton Lab MSI Floor 2 South East
  • Tue 12 Feb, Floors 1 and Ground
  • Wed 13 Feb, Floor 2
  • Thu 14 Feb, Floor M
  • Tue 19 Feb, Floors 3, 4, and 5



Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Tue 19 Feb.

Some devices (such as printers) may need further configuration once the network equipment has been replaced. Work to update such devices will carried out on the days following the migrations.


Impact
There will be no access to the wired network and disruption to the wireless network. If having internet access on the day of your migration is essential to your work, we advise that you relocate away from the area being migrated.

Migrations will affect all client devices such as PCs and laptops, office desk phones, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.



Reporting issues / getting help
Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.


All Wellcome Trust activities will run on the University’s new, next-generation network following the migration.

SITS – Login Issues

Users are currently experiencing slower than expected login times when trying to access SITS at the beginning of the working day. IT have put together a Problem Team to investigate this issue and in the meantime we are working on a solution to minimise the disruption this is causing. You can still continue to report instances of slow log in times to us via help4u@dundee.ac.uk quoting reference number 1901-7381

Disruption To Service

At approximately 4pm this afternoon a misconfiguration occurred during a standard operational procedure which resulted in an interruption to connectivity between some of our servers. This  in turn, affected a number of our services. This was quickly rectified by our engineers and the majority of services were restored by 4:30pm.  Please accept our apologies for any inconvenience this caused.

Wireless Connections in Main Library

We are currently receiving reports that users are experiencing intermittent connections to Eduroam on the 1st floor of the Main Library. We have raised this with our third party supplier and are working closely with them to resolve this problem in a timely manner. Our PCs in these areas are unaffected so feel free to use them whilst we work on solving your connection issues.

Discovery Centre Network Migration

The Discovery Centre will be migrated across to the new wired network on the Tue 5 – Wed 6 Feb. Migrations will start at 08:00 and end at 18:00.

Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed 6 Feb.

Some devices (such as printers) may need further configuration once the network equipment has been replaced. Work to update such devices will carried out on the days following the migration.

Impact
There will be no access to the wired network and disruption to the wireless network. If having internet access on these two days is essential to your work we advise that you relocate away from the Discovery Centre. Migrations will affect all client devices such as PCs and laptops, office desk phones, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.

Reporting issues / getting help
Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.

All Discovery Centre activities will run on the University’s new, next-generation network following the migration.

Wifi Access Issues

We are currently experiencing intermittent issues with WiFi access across campus.
The issues are being resolved as they appear, and we are investigating the root cause to fully restore the service as soon as possible.
Apologies for any inconvenience.