The following list of web pages are currently unavailable at present. We are actively working to restore these as quickly as possible.
Microsoft has detected a new vulnerability in some of its Windows systems. We will be performing essential work over the next few days to protect our own systems and address these vulnerabilities. Computer and service reboots may be required. If you have any questions about this work, contact the Service Desk.
Our host supplier of PURE, Elsevier, will be carrying out essential maintenance to upgrade the OS with the newest security patches on Saturday 25th May between the hours of 8am and 3pm.
Please note that the service will be unavailable during this window whilst each server is patched and restarted.
Connected to our wired or wifi network on campus before? If yes, you accepted our network certificate the first time you did this on each of your personal and non-managed devices.
The time has come for this certificate to be renewed. It will be replaced on Thu 23 May.
Once this change is made, you may have to accept the new certificate on your devices when next connecting them to eduroam – expect to see a pop-up window appear and ensure you take action.
Some devices may not prompt at all (certain Android devices, for example) and the certificate will apply in the background without you noticing. Managed University desktops will be unaffected.
You will receive a direct email to your @dundee.ac.uk account shortly, which contains more detail.
We are aware that Staff are currently unable to log in to the Self Service Portal to raise tickets with UoD IT or to check the status of their open calls.
If you need to log a call with us whilst this issue is rectified please email email@example.com
We are currently dealing with an issue at Ninewells campus where University IP phones are unable to dial NHS phone numbers, normally users would dial a number with a preceding ‘2’ to connect.
This issue is being dealt with as a top priority and we will keep this post updated with any progress. We are tracking this issue with reference number 1905-2396.
The University’s staff account creation process is scheduled to change on Tue 14 May. Usernames generated for new staff joining us will have a different format (combination of name and unique number) from then on.
A similar change was applied to the student account creation process earlier in the year, so you will start to see students arrive with different username formats (reflect matriculation / student ID numbers) too – some are already here and studying with us.
If you are a current student or staff member with the old format of username, your email address will be unaffected.
Read the project page to find out what the new username formats are and why these changes were necessary.
We are currently investigating an issue with SITS where some users are unable to log in to the system.
We are recording this incident with reference number 1905-1054 and will update this post with progress.
Administrative access to the Sateon Door Access System is currently unavailable. However, swipe door access to buildings remains unaffected as this time.
We are working with our 3rd Party providers to resolve this issue as quickly as possible. Should you wish to log a call with the Service Desk regarding this outage please email firstname.lastname@example.org referencing call number 1905-0929.