Month: August 2019

Service Disruption: Sateon Door Access




Other than a handful of internal doors we have now reinstated the swipe door access to all affected buildings.  UoD IT and Estates and Buildings thank you for your patience whilst this issue was rectified.


There is currently an issue affecting swipe door access across the University Campus. Our third party provider has been contacted and we are working on a resolution as quickly as possible.

If you require access to a building urgently, please contact Campus Security on 01382 (3)85850

Further updates will be posted here in due course.

Scheduled Maintenance: University Web site 21/08/19

We are migrating some services, including the University Web site, to new infrastructure during the following maintenance window:

08:00-08:15 (BST) Wednesday 21st August 2019.

Please note that there will be some disruption to the web site during this time.

If you have any questions about this work, please contact the Service Desk quoting reference number: 1908-2444

Upgrade your Adobe CC 2017 apps

Adobe has informed us we’re no longer licensed to use certain older versions of Adobe CC products. This means you may need to take action on your One Dundee Desktop to ensure compliance.

Which products can’t you use?

The entire Adobe CC (2017 and earlier) suite, excluding Adobe Acrobat.

What do I need to do?

Managed macOS

First remove the non-compliant apps. Uninstallers are available in Self Service for each 2017 app and bundle in the ‘Adobe CC’ category. Then install the compliant 2018 versions from Self Service.

Windows 7 or 10

First remove the non-compliant apps. Go to the Start menu and search for Programs and Features Manager to reach the window in which you uninstall apps. Then install the compliant 2018 versions from Software Centre (use search bar on Windows 10 to find).

Scheduled Maintenance: Questionmark OnDemand 17/08/19

Please be aware, maintenance of the Questionmark OnDemand EU platform ( will result in greater risk of downtime/disruption to the service during the following window:

09:00-15:00 (BST) Saturday 17th August

During the maintenance window, Questionmark OnDemand users may experience service disruptions.

The purpose of this maintenance is to deploy system updates to ensure the ongoing reliability, security and up-time of the platform.

Full live data can be found on the Questionmark status page:

Service Disruption: Life Sciences Password Reset Prompts

Uod IT are aware that colleagues in Life Sciences are receiving emails requesting that they change their Life Sciences password.  The majority of these emails reference dates in the past – these emails do not require any action from you.

Our engineers are looking into a resolution and any updates to this issue will be communicated via this status.

Please accept our apologies for the inconvenience.

Service Degradation: On-Site Systems

UoD IT have resolved an issue with our storage systems that caused significant performance issues across systems hosted on-site.

This affected internal services such as SITS, P3, Timetabling and Cognos. Users should experience normal performance now.

If you are still experiencing issues, please get in touch and we will investigate further: