Self Service Password Reset Prompts

Have you set up Self Service Password Reset (SSPR) before?

If you have registered two methods of authentication methods with us in the past, normally a mobile number and a personal email address, it means if you ever forget your password you can reset it without needing to contact UoDIT for assistance. Once a year you will be prompted to check the details you have registered to make sure that they are up to date. As we have just passed another anniversary since going live with SSPR, you may find you are being prompted for these checks around now.

Don’t worry, this is perfectly normal behaviour. Please check your details and amend if necessary then you are go to go for another year. However, if you have any questions or are unsure of the process, please contact the Service Desk via the Self Service Portal –

If you have never registered your details via SSPR please take the time to do so. The tool lets you take control if you forget your password or need to change it. Take a minute to add your details by clicking on Set it up now at the webmail login page –