Category: Box

Service Unavailable – IDP (login to Box, etc.)

We are currently experiencing an issue with our IDP service, which is preventing users from logging in to some University systems, including Box.

Our supplier for this service, Overt, have confirmed an issue with one of their datacentres.

We are tracking this with reference number 1905-5351 and will update this message with progress.

Single Sign On (SSO) Unavailable

An issue with one of our servers meant that some users could not access services such as Box. This issue has been resolved; please close your web browser and try again.

If you are still having trouble, please let us know, and we will do our best to assist:

Apologies for any inconvenience caused.

BOX – Issue with opening Office documents online

Update – Microsoft continues their efforts to remediate this issue. They are also updating affected components at the aforementioned status sites and

For Box customers experiencing an error while attempting to preview a Microsoft Excel document, please refer to the following documentation to temporarily disable the Excel Online Previewer:

The BOX status page has the following notice for users:

Identified – We have identified an issue impacting our integration with Microsoft Online. Some users may receive an error while attempting to preview an Excel spreadsheet from the Box Web Application or edit documents in Office 365.

Microsoft has acknowledged a related incident impacting a subset of their customers and is providing updates at and

We are actively monitoring this event and will provide an update when the service is fully restored.