Box experienced an issue that prevented user access worldwide.
This issue is now considered to be resolved, full details can be found on the following page:
We are currently experiencing an issue with our IDP service, which is preventing users from logging in to some University systems, including Box.
Our supplier for this service, Overt, have confirmed an issue with one of their datacentres.
We are tracking this with reference number 1905-5351 and will update this message with progress.
An issue with one of our servers meant that some users could not access services such as Box. This issue has been resolved; please close your web browser and try again.
If you are still having trouble, please let us know, and we will do our best to assist: email@example.com
Apologies for any inconvenience caused.
Update – Microsoft continues their efforts to remediate this issue. They are also updating affected components at the aforementioned status sites https://status.office365.com and https://azure.microsoft.com/en-us/status.
For Box customers experiencing an error while attempting to preview a Microsoft Excel document, please refer to the following documentation to temporarily disable the Excel Online Previewer: https://community.box.com/t5/How-to-Guides-for-Managing/Excel-Online-Previewer/ta-p/30633
The BOX status page has the following notice for users:
Identified – We have identified an issue impacting our integration with Microsoft Online. Some users may receive an error while attempting to preview an Excel spreadsheet from the Box Web Application or edit documents in Office 365.
We are actively monitoring this event and will provide an update when the service is fully restored.