Category: Business Systems

Scheduled Maintenance: Questionmark OnDemand 17/08/19

Please be aware, maintenance of the Questionmark OnDemand EU platform (ondemand.questionmark.eu) will result in greater risk of downtime/disruption to the service during the following window:

09:00-15:00 (BST) Saturday 17th August

During the maintenance window, Questionmark OnDemand users may experience service disruptions.

The purpose of this maintenance is to deploy system updates to ensure the ongoing reliability, security and up-time of the platform.

Full live data can be found on the Questionmark status page:

http://status.questionmark.com/

Service Degradation: On-Site Systems

UoD IT have resolved an issue with our storage systems that caused significant performance issues across systems hosted on-site.

This affected internal services such as SITS, P3, Timetabling and Cognos. Users should experience normal performance now.

If you are still experiencing issues, please get in touch and we will investigate further: help4u@dundee.ac.uk

Service Unavailable: Cognos

UoD IT are receiving several reports of users unable to access finance system, Cognos.

We believe this to be resolved and are reaching out to those who have contacted help4u, please try again now and get in touch if you are still having trouble: help4u@dundee.ac.uk

Reference number: 1907-3193

Service Disruption: Turnitin (assignment submissions) and MyDundee

29 June 2019 – 11:00

Service has been restored.

29 June 2019 – 10:30

Our investigation shows that there may be an intermittent and wider issue with MyDundee that also affects Turnitin.  We are currently testing a solution and hope to resume service as soon as possible.

If you are experiencing issues please log a call under 1906-5222.

28 June 2019 – 21:00

A small number of students have reported issues submitting their assignments using Turnitin.

Engineers are currently investigating this issue and will update this page as soon as possible.

Incident number: 1906-5222

Scheduled Maintenance: iGrasp

iGRasp – Essential Maintenance – 13 June 2019 (22:00 – 00:00 BST)

SABA/Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the iGRasp environment on Thursday 13th June 2019, between 22:00 – 00:00 BST.

The result is that iGRasp will be unavailable during this time.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with.

Should you receive any queries or complaints as a result of this, please do not hesitate in contacting Sarah Christie/Audrey Winton/Steven Wiggetts, Business Services (People Systems) via the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.