Category: Business Systems

SITS – Login Issues

Users are currently experiencing slower than expected login times when trying to access SITS at the beginning of the working day. IT have put together a Problem Team to investigate this issue and in the meantime we are working on a solution to minimise the disruption this is causing. You can still continue to report instances of slow log in times to us via help4u@dundee.ac.uk quoting reference number 1901-7381

SITS access

Users trying to login to SITS are experiencing issues this morning.

The team are working on restoring access and we kindly ask that if you are impacted by this that you log a call via https://www.dundee.ac.uk/help4u/

noting call number 1810-6556. As soon as we have more information you will then be notified.

 

 

COGNOS – Issues Reported with Running Reports in COGNOS – RESOLVED

26/09/2018 @ 14:30

COGNOS has now been confirmed as operational. If you have any further difficulties, please contact Help4U.

26/09/2018 @ 14:00

COGNOS – Issues Reported with Running Reports in COGNOS

We have received a number of reports with issues running reports in COGNOS.

UoD IT are now aware of the issue and are looking to resolve the issue asap.

UNIFI Services Unavailable Wednesday 1st August 2018 – COMPLETE

Due to planned system maintenance, all Unifi services (including Medblogs login applications) will be unavailable from approximately 12:00pm, on Wednesday 1st August 2018.

All Unifi services should be available again by 3:00pm, at the latest, but the rest of that day and evening should be considered “at risk”.

If you try to access one of the Unifi services whilst the system maintenance is in progress, you will be redirected to this status page.

Once the maintenance is complete, this status page will be updated to confirm this.  (There will also be confirmation added to the pages of each of the Unifi services).

If you try to access one of the Unifi services after the maintenance is complete and:

  • continue to be redirected to this status page – please restart your browser and try again.
  • you see an error page – please clear your browser cookies for unifi.dundee.ac.uk and try again.

 

Update (01/08/2018 @ 14:00): The system maintenance is complete and all Unifi services are available again.  If you experience any difficulties, please follow the instructions above.