Category: Business Systems

iGrasp on Chrome

We have been advised by Lumesse (the providers of iGRasp – the University’s eRecruitment application) that they have had several reports of issues with pop-up windows showing blank pages. They have been able to identify that this was only happening in some versions of Google Chrome. On further investigation, they have identified that this was caused by an update made by Google, and unfortunately this had an impact on the iGRasp product.

As a result, if you are using Google Chrome and have experienced this issue then please update your Google Chrome Browser.

Could you also please:

 

  • close all chrome windows
  • go to task manager to make sure there are no chrome processes running
  • then re-launch it

If you have completed the above update and still have an issue when using Google Chrome, please do not hesitate in contacting help4u@dundee.ac.uk

Issues reported with access to SITS

Our teams are currently investigating reports of users experiencing issues accessing SITS this morning. As soon as we have an update we will post it here please accept our apologies and be assured we are treating this as a priority. Please contact the Service Desk quoting call 1708-2435 if you are affected so we can contact you direct. This can be done via email help4u@dundee.ac.uk, in person at one of our service points or by calling 88000

 

Issue uploading submission reporting – Routine Maintenance

We have been advised that a small number of students are having an issue submitting online. This is due to routine maintenance from our supplier.

Planned Turnitin Maintenance: Saturday August 5, 2017
7am – 1pm PDT / 3pm – 9pm GMT / 2am – 8am (Sunday 6) AEDT. (click here for your local time)

Turnitin services will be undergoing essential maintenance and will be unavailable.

All Turnitin customers on the following services will be affected including:

  • Turnitin (including mobile)
  • TurnitinUK
  • Integrations

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Please follow @TurnitinStatus on Twitter for the latest updates.

More information can be found real-time at the Turnitin website.

JTrac | Service maintenance

The IT Student Systems team has identified the need for maintenance on the JTrac platform.

When will it take place?
Work will start at 13:00 on 14 Jun 2017 and is expected to be short in nature (only a few minutes and lasting no more than one hour).

What impact will this have?
JTrac will be unavailable to all users during this time and you will be logged out if actively using it while the work is taking place.

Why are we doing it?
To make the platform more reliable by moving it to the University’s new authentication system.

If you have any questions, please contact the IT Service Desk via Help4U (ref C1705-014).

P3 System Update

P3 will be unavailable for a short period of time on the morning of Mon 22 May between 07:00 – 09:00 to allow for an update to be applied.

Please do not login to P3 during the maintenance window and wait until you’ve received notification on the day to advise that it’s OK to do so.

This down time may impact your ability to run reports from COGNOS.

Contact Help4U with any questions or concerns (ref C1704-058).

Intermittent Problems with iGrasp – Dundee Jobs Portal

Update at 2.56pm (4/4/2017): iGrasp issues have been resolved and the system is back up and running normally once more.

What is happening?

We have been advised by Lumesse (the providers of iGRasp) that there have been intermittent issues with the iGRasp application over the weekend.

Who is affected?

Both Front End – candidate facing, and Back End – User accounts

What are UoD IT doing?

Lumesse (our supplier) are actively monitoring the situation and working towards a fix.  Please check back to this page to see the latest updates.

UPDATES

Update at 8.33am (4/4/2017): Suppliers Lumesse are still testing and working on the issue with iGrasp.

Update at 4.49pm (03/04/2017):  iGrasp issues are still being worked on by our suppliers, Lumesse.

Turnitin — “No space left on device”

— Turnit-in —

Limited number of users experiencing an issue with submissions in Turnitin. Reporting the following error:

“No space left on the device”

Our engineers are aware of the issue and are investigating to find a resolution.

We hope to find a resolution soon, but if concerned about submission deadlines students are advised to consult their Course Leader.

 

— Update — 30/3/2017 @ 12:20

We have found that for a number of users that the issue is a local one which can be resolved by a  reset of the browser cache.

Instructions to reset browser cache:

http://www.refreshyourcache.com/en/home/

Some users have also resolved the issue by using a different browser.

 

— Update — 30/3/2017 @ 13:20 —

Root cause of the issue has now been identified and resolved. Apologies for any inconvenience caused during this time.