Category: Business Systems

Service Disruption: SITS

***Resolved***

Users have reported experiencing issues when trying to launch SITS.

We are investigating as a matter of urgency and appreciate your patience whilst we look to resolve the problem.

This is issue is being handled under Major Call number 1909-8875. If you are affected by this issue and wish to raise it with the Service Desk, please quote this number in the subject header of your email to help4u@dundee.ac.uk

Scheduled Maintenance: On-Site Services

Earlier this week you may have been impacted by problems with our storage systems. We have been carrying out work to improve and restore the full performance of the system and we will continue this work throughout this weekend and into the early part of next week.

The work itself carries a small risk and there is therefore the potential it may impact users of our systems over the weekend. UoDIT staff are monitoring the activity and if we become aware of any issues  we will post further updates here.

Resolved: Disruption to On-Site Services

We have resolved an issue from earlier today that resulted in performance issues and unavailability of on-site services.

This impacted services such as SITS, eVision and P3. AppsAnywhere and student printing service were both unavailable during the incident.

We have restored normal service and are investigating further to avoid this reoccurring in future. Apologies for any inconvenience caused.

Accessing your Timetable

Did you know that we have made changes to how you access your timetable?

For added security, when browsing to timetabling.dundee.ac.uk, you now need to authenticate using your University of Dundee credentials. When prompted, log in using username@dundee.ac.uk followed by your password.

You can also access your personal student timetable via eVision  if you wish.

If you can’t see your timetable or you think the their are discrepancies with it,  please contact your school in the first instance who will check you are fully enrolled in the correct modules.

Service Maintenance: Questionmark OnDemand 21/09/19

Please be aware, maintenance of the Questionmark OnDemand EU platform (ondemand.questionmark.eu) will result in greater risk of downtime/disruption to the service during the following window:

09:00-15:00 (BST) Saturday 21st September

During the maintenance window, Questionmark OnDemand users may experience service disruptions.

The purpose of this maintenance is to deploy system updates to ensure the ongoing reliability, security and up-time of the platform.

Full live data can be found on the Questionmark status page:

http://status.questionmark.com/

Updated please note below – Service Disruption: OneUniversity Finance PO Issue

 

OneUniversity Finance – Update on Purchase Order Issue

The issue with the non-transmission of purchase orders to suppliers has now been resolved.  Any purchase orders affected by this issue are now being transmitted and verified with the suppliers. We anticipate that this activity will be completed by close of business Friday 13 September.

If you experience any further issues with OneUniversity, please raise a call via Help4U (https://help4u.dundee.ac.uk).

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We are currently investigating an issue with OneUniversity Finance that is preventing Purchase Orders from being transmitted to the suppliers.

We are currently exploring options with the third party supplier to restore full service as soon as possible. All transactions that have failed to be transmitted to suppliers will be sent again once the situation is resolved, and we will be contacting those suppliers to confirm receipt.

This post will be updated with progress and are tracking the issue with reference number 1909-3543

Service Disruption: Sateon Door Access

***RESOLVED***

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***Update***

Other than a handful of internal doors we have now reinstated the swipe door access to all affected buildings.  UoD IT and Estates and Buildings thank you for your patience whilst this issue was rectified.

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There is currently an issue affecting swipe door access across the University Campus. Our third party provider has been contacted and we are working on a resolution as quickly as possible.

If you require access to a building urgently, please contact Campus Security on 01382 (3)85850

Further updates will be posted here in due course.