Category: Business Systems

Scheduled Maintenance: iGrasp

iGRasp – Essential Maintenance – 13 June 2019 (22:00 – 00:00 BST)

SABA/Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the iGRasp environment on Thursday 13th June 2019, between 22:00 – 00:00 BST.

The result is that iGRasp will be unavailable during this time.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with.

Should you receive any queries or complaints as a result of this, please do not hesitate in contacting Sarah Christie/Audrey Winton/Steven Wiggetts, Business Services (People Systems) via the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.

iGRasp (jobs.dundee.ac.uk) – Essential Maintenance/Security Update – this coming Friday (02:00 – 04:00 GMT)

SABA/Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance/security update to the iGRasp environment this coming Friday, between 02:00 – 04:00 GMT.

The result is that iGRasp will be unavailable for up to 15 minutes during this maintenance window.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. Due to the minimal downtime (15 minutes), a message will NOT be displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please raise them via the route noted below.

Should you receive any queries or complaints as a result of this, please do not hesitate in contacting us via the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.

SITS – Login Issues

Users are currently experiencing slower than expected login times when trying to access SITS at the beginning of the working day. IT have put together a Problem Team to investigate this issue and in the meantime we are working on a solution to minimise the disruption this is causing. You can still continue to report instances of slow log in times to us via help4u@dundee.ac.uk quoting reference number 1901-7381

SITS access

Users trying to login to SITS are experiencing issues this morning.

The team are working on restoring access and we kindly ask that if you are impacted by this that you log a call via https://www.dundee.ac.uk/help4u/

noting call number 1810-6556. As soon as we have more information you will then be notified.