Category: Business Systems

Questionmark On-Demand – Service issues

Update (1600hrs, 20/02/2018): Questionmark engineers are still working on this issue. An update will be posted here in the morning.


What is the problem? We’re experiencing an issue with users taking a 2nd attempt on Questionmark quizzes.  IT are working with the vendor to resolve this.

Who does it affect? Students taking Questionmark tests. Course leaders running tests.

What should I do? Students should wait for information from their course leaders.

 

We’re experiencing issues with the Questionmark OnDemand service affecting users taking a ‘second attempt’ at a formative assessment.  This issue appeared over the weekend and we are in touch with the vendor trying to discover the root cause of this issue.

If you are experiencing issues when taking subsequent attempts, please let us know at assess@dundee.ac.uk. We’d appreciate that you double check that you are not experiencing 3rd party cookie issues before reporting – Questionmark OnDemand requires users to have third party cookies enabled to function.

We’ll update this message when we have more information.

iGRasp – Essential Maintenance – 21 February 2018 (18:00 – 23:30 GMT)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Wednesday 21 February 2018 between 18:00 – 23:30 GMT.

As a result of this, i-GRasp will be unavailable for up to 10 minutes during this maintenance window.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. (Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please do not hesitate in contacting Sarah Christie, Business Services (People Systems) via the University Service Desk (Help4U@dundee.ac.uk).)

Please accept our apologies for any inconvenience this may cause.

Intermittent Network Issues ( affecting Canon Printer scanning)

Good Morning,

Today UoD IT have been receiving reports of intermittent issues in relation to accessing off-campus / networked systems – e.g. affecting Canon Printers.

A UoD IT team  have been  investigating  this issue in conjunction with our 3rd party support partner and these services are now working through queues and are starting to operate as normal. We (and our 3rd Party support partner) continue to monitor these services.

Apologies for any inconvenience  – we will update you shortly …

Update @ 15: 37 on 22/12/17

Please be advised that this  issue  has now been confirmed as resolved by our Third Party partner . We have monitored  the situation for a 3 hour period and also confirm this is the case.

Apologies for any inconvenience caused

 

QUEMIS Currently Unavailable

At present we are in the process of migrating QUEMIS (estates and building repairs request system) to the new version. As a result of this the older system has to be taken offline to ensure that the data is copied to the new system correctly.

This means that there will be a downtime from 2:30 today until tomorrow at which point the new system will take over.

Apologies for any inconvenience caused in the meantime

iGRasp – Essential Maintenance – 20 September 2017 (18:00 – 22:00 BST)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Wednesday 20th September 2017 between 18:00 – 22:00 BST.

As a result of this, i-GRasp will be unavailable for up to 10 minutes whilst the maintenance takes place.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. (Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please do not hesitate in contacting the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.

iGrasp on Chrome

We have been advised by Lumesse (the providers of iGRasp – the University’s eRecruitment application) that they have had several reports of issues with pop-up windows showing blank pages. They have been able to identify that this was only happening in some versions of Google Chrome. On further investigation, they have identified that this was caused by an update made by Google, and unfortunately this had an impact on the iGRasp product.

As a result, if you are using Google Chrome and have experienced this issue then please update your Google Chrome Browser.

Could you also please:

 

  • close all chrome windows
  • go to task manager to make sure there are no chrome processes running
  • then re-launch it

If you have completed the above update and still have an issue when using Google Chrome, please do not hesitate in contacting help4u@dundee.ac.uk

Issues reported with access to SITS

Our teams are currently investigating reports of users experiencing issues accessing SITS this morning. As soon as we have an update we will post it here please accept our apologies and be assured we are treating this as a priority. Please contact the Service Desk quoting call 1708-2435 if you are affected so we can contact you direct. This can be done via email help4u@dundee.ac.uk, in person at one of our service points or by calling 88000