We have had some reports of staff users getting an “Excel not working” message – we are investigating the reasons behind this. In the meantime if you experience this issue please log a call with Help4u@dundee.ac.uk . We have a fix for this – which the Support team can action.
Earlier this morning users were experiencing issues accessing many of the applications on the desktop.
This was due to \\dundee\media\apps being unavailable.
Fortunately, this was quickly resolved and users were able to soon able to access their applications again.
We are currently experiencing issues, where some users are missing some of their personal settings; files missing from desktop, recent files not available, missing drive mappings….
We are currently working on this and hope to have a resolution soon.
A planned change was applied to the infrastructure all University managed computers run on this morning, including the staff and student desktops. This remedial patch means the server these devices talk to now benefits from the latest bug fixes and should contribute to an overall performance improvement.
What do I need to do? If your PC prompts you to perform a restart, please do so without delay.
This change was triggered by the Office slowness problem (Call 1704-3524) investigation and is one of a series of progressive changes that will be implemented to resolve the issue.
Staff printing (printers.dundee.uni) will be upgraded on Tue 09 May between 15:00-15:30.
What impact will this have?
Staff will still be able to print during this period, but will not be able to install new printers to their Staff or Managed Desktop computers.
Why are we doing this?
The upgrade will see staff printing move to version 16.1, which will enable us to:
- Remain in support
- Support macOS Sierra (10.12) and Windows 10 (although the Edge browser is not supported yet)
- Re-enable support for Chrome with a new extension
- Improve admin roles for IT troubleshooting and maintenance purposes
If you have any questions about this work, please contact the IT Service Desk (ref 1075).
Issues with DFS shares discovered this morning.
Engineers have been made aware and are working to resolve the issue.
DFS Shares effected: Homes, Student2, CS2, Cass3, Media2.
Thursday 30/3 08:30
— Issue Resolved with no impact to service —
We have received reports of users having difficulty logging in this morning, users are receiving the following message
“you cannot log on because the logon method you are using is not allowed on this computer. contact your adminsitrator”
This issue is currently being investigated.
UPDATE: 10.18 This issue is now resolved. If you are affected by this issue please shutdown and restart your PC
Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.
Key services affected:
- LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
- Student H drives (approx. 25% of students)
- Some business applications
- Staff requesting software applications on PC and Mac Desktops
If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:
- In person at any Library Service Desk (Main Library, DoJ or Ninewells)
- By email – help4U@dundee.ac.uk
These pages will be updated once maintenance is complete.
We apologise for the inconvenience caused.