Category: Desktops

Changes to Windows Student and Staff Desktop screens


We’re making changes to your screens (should appear shortly) to get even more consistency with the new brand and help to support some important campaigns.


The top image is what you’ll see before logging into your computer (on the ctrl + alt + del screen), whether that be a student or staff machine.

The middle image will replace the current ‘Scottish University of the Year’ wallpaper on student computers

The bottom image will run as the wallpaper on student computers in around two weeks time until mid-march, after which we will revert back to the middle image


We hope you like the changes when they appear for you!


Icon changes on Student and Staff Desktops

We’re replacing some of the icons on your desktop today to ensure they meet the University’s new branding.

  • Student icons being changed: Pay2Print, My Dundee and Box
  • Staff icons being changed: Box

They’ll be in the core blue colour (like the recently changed email icon), giving us a more consistent desktop appearance. This change may take a while to roll out across all machines.

We hope you like the new look when it appears for you!

Adobe License – Fix Available in Self Service

If you are unable to access Adobe apps and receive an error message regarding ‘signing in’ or a license – please go to Software Centre (available only on managed PCs) and run “Adobe Creative Cloud Re-Licence”

Running this will apply a new licence and you will then be able to launch Adobe products.

If you are using a Mac, the same fix is available in Self-Service

If you are using a non-managed device, you will have to contact the Service Desk for assistance.

Replacing the dMail icon on University Desktops

The old dMail icon will start to be replaced by the new Email icon (shown to the left) from Thu 23 Nov at 16:00. The rollout will take time to apply across the entire Student and Staff Desktop estate, but the change over should be completed by close of day Fri 24 Nov.

No disruption is anticipated and your shortcut will continue to take you to the same place afterwards.

Microsoft Office Slowness Issue – Update

Investigations into the ongoing Microsoft Office slowness problem continue to be a key priority for UoD IT. As it stands, we still have a temporary workaround available, which has been largely effective in alleviating the symptoms of this particular issue for most people who have reported the problem to us.

Once again, we encourage anyone who is suffering from this issue to inform the Service Desk on to ensure that their situation can be assessed and the workaround applied if required.

We are currently still heavily engaged with Microsoft and we shall be carrying out some work on our infrastructure this week which they have recommended. We also continue to gather log data for Microsoft and will be passing some updated logs to them for analysis.

In the meantime, I apologise for the ongoing inconvenience and please do not hesitate to contact us regarding this issue.

Matthew Building – Power Outage – Sunday 29th October

Estates and Campus Services advise that there will be a power outage to the whole of the Matthew Building on Sunday 29/10/17. The power outage is expected to last the whole day.

Due to the loss of power IT services including wifi, network and desktops will be unavailable in this area.

UoD IT support will be on hand early Monday morning to check and confirm IT services are fully operational following restoration of power.

🖥️ Please restart your computer if asked

A planned change was applied to the infrastructure all University managed computers run on this morning, including the staff and student desktops. This remedial patch means the server these devices talk to now benefits from the latest bug fixes and should contribute to an overall performance improvement.

What do I need to do? If your PC prompts you to perform a restart, please do so without delay.

This change was triggered by the Office slowness problem (Call 1704-3524) investigation and is one of a series of progressive changes that will be implemented to resolve the issue.