Category: Desktops

Service Issues: Windows 7 Staff Desktop

We are aware of an issue with machines running Windows 7 Staff Desktop which is causing the performance of some machines to dip below acceptable levels.

We have implemented a workaround for this issue. If you still experience slowness, please reboot your PC. Rebooting the PC will pull down the changes we have made and expected performance will resume.

If you believe that your machine is affected by this issue please email quoting reference number 1905-3754

Staff Desktop (Windows 7) updates

We are changing the way we manage the updates sent to all Windows 7 Staff Desktop computers. From Thu 7 Feb onwards, updates will be released to these computers every Thu.

What to expect
On this day every week, you may see a prompt to restart your computer. You will be able to manage when to restart your computer that day using the options presented in the pop-up box. The options given allow you to delay your restart by ten minutes or up to four hours at a time.

AppsAnywhere upgrade on One Dundee Desktop

AppsAnywhere, the app store you launch your software from on the One Dundee Desktop (Windows 10), will be upgraded on Wed 9 Jan between 10:00-13:00.

AppsAnywhere will be unavailable on One Dundee Desktop computers, including student PC’s in Library zones. Only a very basic provision of apps (Microsoft Office, Edge/Chrome, and Adobe Reader for example) will be available to use during the work window. To launch and run apps from the limited range on the day, go into the Start Menu.

The upgrade will result in performance and accessibility navigation improvements, as well as expanded device support to allow for the future availability of AppsAnywhere on BYOD / personal devices.

If you have any questions about the upgrade, contact the Service Desk (ref #C1811-074).

Restart of Windows Desktops

All Windows Desktop users are being prompted to restart their computer. If you are receiving this prompt, please save your work and follow the command.

Why is this happening? 
Earlier today, the IT team had to apply a pertinent change to the Windows Desktop estate to ensure its smooth running. We were unaware this would trigger the need for all users to immediately restart their machines and extend our sincerest apologies for any inconvenience this may have caused.

Adobe License – Fix Available in Self Service

If you are unable to access Adobe apps and receive an error message regarding ‘signing in’ or a license – please go to Software Centre (available only on managed PCs) and run “Adobe Creative Cloud Re-Licence”

Running this will apply a new licence and you will then be able to launch Adobe products.

If you are using a Mac, the same fix is available in Self-Service

If you are using a non-managed device, you will have to contact the Service Desk for assistance.

Replacing the dMail icon on University Desktops

The old dMail icon will start to be replaced by the new Email icon (shown to the left) from Thu 23 Nov at 16:00. The rollout will take time to apply across the entire Student and Staff Desktop estate, but the change over should be completed by close of day Fri 24 Nov.

No disruption is anticipated and your shortcut will continue to take you to the same place afterwards.

Microsoft Office Slowness Issue – Update

Investigations into the ongoing Microsoft Office slowness problem continue to be a key priority for UoD IT. As it stands, we still have a temporary workaround available, which has been largely effective in alleviating the symptoms of this particular issue for most people who have reported the problem to us.

Once again, we encourage anyone who is suffering from this issue to inform the Service Desk on to ensure that their situation can be assessed and the workaround applied if required.

We are currently still heavily engaged with Microsoft and we shall be carrying out some work on our infrastructure this week which they have recommended. We also continue to gather log data for Microsoft and will be passing some updated logs to them for analysis.

In the meantime, I apologise for the ongoing inconvenience and please do not hesitate to contact us regarding this issue.

Matthew Building – Power Outage – Sunday 29th October

Estates and Campus Services advise that there will be a power outage to the whole of the Matthew Building on Sunday 29/10/17. The power outage is expected to last the whole day.

Due to the loss of power IT services including wifi, network and desktops will be unavailable in this area.

UoD IT support will be on hand early Monday morning to check and confirm IT services are fully operational following restoration of power.