Category: Desktops

Adobe License – Fix Available in Self Service

If you are unable to access Adobe apps and receive an error message regarding ‘signing in’ or a license – please go to Software Centre (available only on managed PCs) and run “Adobe Creative Cloud Re-Licence”

Running this will apply a new licence and you will then be able to launch Adobe products.

If you are using a Mac, the same fix is available in Self-Service

If you are using a non-managed device, you will have to contact the Service Desk for assistance.

Replacing the dMail icon on University Desktops

The old dMail icon will start to be replaced by the new Email icon (shown to the left) from Thu 23 Nov at 16:00. The rollout will take time to apply across the entire Student and Staff Desktop estate, but the change over should be completed by close of day Fri 24 Nov.

No disruption is anticipated and your shortcut will continue to take you to the same place afterwards.

Microsoft Office Slowness Issue – Update

Investigations into the ongoing Microsoft Office slowness problem continue to be a key priority for UoD IT. As it stands, we still have a temporary workaround available, which has been largely effective in alleviating the symptoms of this particular issue for most people who have reported the problem to us.

Once again, we encourage anyone who is suffering from this issue to inform the Service Desk on help4u@dundee.ac.uk to ensure that their situation can be assessed and the workaround applied if required.

We are currently still heavily engaged with Microsoft and we shall be carrying out some work on our infrastructure this week which they have recommended. We also continue to gather log data for Microsoft and will be passing some updated logs to them for analysis.

In the meantime, I apologise for the ongoing inconvenience and please do not hesitate to contact us regarding this issue.

Matthew Building – Power Outage – Sunday 29th October

Estates and Campus Services advise that there will be a power outage to the whole of the Matthew Building on Sunday 29/10/17. The power outage is expected to last the whole day.

Due to the loss of power IT services including wifi, network and desktops will be unavailable in this area.

UoD IT support will be on hand early Monday morning to check and confirm IT services are fully operational following restoration of power.

🖥️ Please restart your computer if asked

A planned change was applied to the infrastructure all University managed computers run on this morning, including the staff and student desktops. This remedial patch means the server these devices talk to now benefits from the latest bug fixes and should contribute to an overall performance improvement.

What do I need to do? If your PC prompts you to perform a restart, please do so without delay.

This change was triggered by the Office slowness problem (Call 1704-3524) investigation and is one of a series of progressive changes that will be implemented to resolve the issue.

Staff Printing Upgrade

Staff printing (printers.dundee.uni) will be upgraded on Tue 09 May between 15:00-15:30.

What impact will this have?
Staff will still be able to print during this period, but will not be able to install new printers to their Staff or Managed Desktop computers.

Why are we doing this?
The upgrade will see staff printing move to version 16.1, which will enable us to:

  • Remain in support
  • Support macOS Sierra (10.12) and Windows 10 (although the Edge browser is not supported yet)
  • Re-enable support for Chrome with a new extension
  • Improve admin roles for IT troubleshooting and maintenance purposes

If you have any questions about this work, please contact the IT Service Desk (ref 1075).