Category: Desktops

Issues Logging In

We have received reports of users having difficulty logging in this morning, users are receiving the following message

“you cannot log on because the logon method you are using is not allowed on this computer. contact your adminsitrator”

This issue is currently being investigated.

UPDATE: 10.18 This issue is now resolved. If you are affected by this issue please shutdown and restart your PC

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email –

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.

RESOLVED – Password Self Service

This issue is now resolved. Apologies for any inconvenience.

The password self service on is currently down. We are investigating the cause and hope to have the service resumed as soon as possible.

If you require your password reset, please telephone or visit the Service Desk to have this done.

Changes to the Staff Laptop

We have removed the power manager software from the Staff Laptops. This change empowers you take control of your device and choose the power management settings that best meets your needs.

Your Staff Laptop has returned to the Windows default power settings and you are encouraged to set up your own power management settings based on whether you are mobile or working in a docking station.

To find more information on how to set up your power management settings, check out this handy guide:

If you require assistance or more information, please contact the IT Service Desk.

Resolved – Authorisation Box on Login

Users of the Managed Staff Desktop are reporting an authorization box appearing twice at login, we are investigating this and will post an update just as soon as possible.

In the meantime please just Cancel through these boxes and everything will work as expected.

Users of the New Staff Desktop and Students Machines are unaffected.