Category: Desktops

RESOLVED – Password Self Service

This issue is now resolved. Apologies for any inconvenience.

The password self service on is currently down. We are investigating the cause and hope to have the service resumed as soon as possible.

If you require your password reset, please telephone or visit the Service Desk to have this done.

Changes to the Staff Laptop

We have removed the power manager software from the Staff Laptops. This change empowers you take control of your device and choose the power management settings that best meets your needs.

Your Staff Laptop has returned to the Windows default power settings and you are encouraged to set up your own power management settings based on whether you are mobile or working in a docking station.

To find more information on how to set up your power management settings, check out this handy guide:

If you require assistance or more information, please contact the IT Service Desk.

Resolved – Authorisation Box on Login

Users of the Managed Staff Desktop are reporting an authorization box appearing twice at login, we are investigating this and will post an update just as soon as possible.

In the meantime please just Cancel through these boxes and everything will work as expected.

Users of the New Staff Desktop and Students Machines are unaffected.


Student Homedrive Issue

There have been reports of some students being unable to access their homedrives once logged in. The problem is only affecting a small number of users currently, but we are investigating the issue. Should you be affected, please ensure you contact the IT Service Desk.

UPDATE: This issue has since been resolved.

Resolved: Staff PC Issues

It has been brought to our attention that there is currently a problem with staff PCs. We are currently investigating the root cause and will post updates as soon as we have them. Student PCs appear to be unaffected.

Update: Tonights outage of staff PCs has now been resolved. Thank you for your patience whilst we investigated and resolved the problem.

Update: Box Edit Removal and introduction of Box Tools

We’ve now resolved the issue with Box Edit.

What did we do about it?
We’ve removed all previous versions of Box Edit from University operated devices (PCs and Laptops) and replaced them with Box Tools.

The next time you click ‘Open’ on a file, you may be prompted to install ‘Box Tools’ on your device. We’ve created a handy guide that can take you through the steps of installing Box Tools successfully.

Do I have to install it?
No, this feature is optional. It’s recommended, however, since the tool allows for much faster editing and sharing of your files.

We’ll keep you updated on upcoming Box news and welcome any feedback you have.

File storage issues – H:/ and S:/ University drives

It has come to our attention that users have been experiencing accessibility issues with their storage drives (H:/ and S:/). This has been an on-going matter and has been escalated to the Problem Management team.

We would like to assure users that we are working closely with our vendor support partners to identify the root cause and achieve appropriate resolution as soon as possible.

In the meantime, if you experience this issue, please get in touch with our IT Service Desk team.