Our Users will see the Managed Desktop (Windows 7) reporting Action Center messages when the Anti-Virus and Malware applications are updating. This is not any cause for concern and will automatically change once updates are completed.
If you continue to experience this problem please contact Service Desk.
During the last academic year we have been rolling out a Windows 7 Managed Desktop to staff across Colleges and Directorates throughout the University. Currently over 1000 staff are enjoying the improved functionality and security as well as access to Office 2013 and a wide range of applications via the self-service provision – Apps on Demand. The Managed desktop is available to all staff – for more info see www.dundee.ac.uk/it/services/desktop and contact the Service Desk to request.
The Managed Desktop replaces the SOE so from January 1 2014, the SOE will no longer be supported. If you are using the SOE then you should have been contacted by a colleague from within your department to arrange migration to the Managed Desktop. If you have not been contacted or have any questions please contact Service Desk.
Please note that Microsoft technical assistance for Windows XP will not be available after April 8 2014. For more info see: http://windows.microsoft.com/en-gb/windows/help/what-does-end-of-support-mean
Help & Support
If you have any further questions please contact Service Desk quoting Ref No. 76082.
New apps have been added to the Managed Desktop/Laptop and CLT Desktop (central IT suites and teaching rooms). See the Managed Desktop blog for details.
Managed Desktop/ Laptop change – users can now delete desktop, taskbar and start menu shortcuts and icons
We have made a small change that allows Managed Desktop/ Laptop users to delete desktop, taskbar and start menu shortcuts and icons. The ability to do this previously depended on which app you were trying to delete.
On Tuesday 28th May, 2013 we will deliver an upgrade to Privilege Guard software on Managed Desktop and Managed Laptop.
To complete the upgrade successfully, each PC is required to restart. Your PC will not restart automatically while you are logged onto the network. Users should shut down at the end of the day to complete the installation process. In some cases your PC may restart shortly after switching on and before logging back onto the network.
Updated Thursday 2nd May
This work has been successfully completed. This work did not include a change to Managed Desktop for Laptops.Read More
We are making changes to the way Java is installed on the Managed Desktop/Laptop which means it will no longer be available automatically but you will be able to install the app from the ‘Apps on Demand’ folder. This does not apply to the CLT Desktop (IT Suites and teaching rooms).Read More
An issue has arisen with –T accounts accessing Home directories which stops most applications on Connect2Campus working. This issue only affects the small number of people using C2C. To resolve this issue we have granted C2C access to the regular staff accounts of the small number of people who have authorisation to use C2C.
From now on you should only use your regular account to access C2C and not your –T account.
If you require more information please contact Service Desk and quote reference No. 52556