Category: Desktops

Microsoft Windows 7 – support ending for the SOE & Windows XP

Windows 7

During the last academic year we have been rolling out a Windows 7 Managed Desktop to staff across Colleges and Directorates throughout the University.  Currently over 1000 staff are enjoying the improved functionality and security as well as access to Office 2013 and a wide range of applications via the self-service provision – Apps on Demand. The Managed desktop is available to all staff – for more info see and contact the Service Desk to request.

Windows XP

The Managed Desktop replaces the SOE so from January 1 2014, the SOE will no longer be supported. If you are using the SOE then you should have been contacted by a colleague from within your department to arrange migration to the Managed Desktop. If you have not been contacted or have any questions please contact Service Desk.

Please note that Microsoft technical assistance for Windows XP will not be available after April 8 2014. For more info see:

Help & Support

If you have any further questions please contact Service Desk quoting Ref No. 76082.

Managed Desktop/Laptop – Upgrade Privilege Guard – Change Ref: 231

On Tuesday 28th May, 2013 we will deliver an upgrade to Privilege Guard software on Managed Desktop and Managed Laptop.

To complete the upgrade successfully, each PC is required to restart.  Your PC will not restart automatically while you are logged onto the network.  Users should shut down at the end of the day to complete the installation process.  In some cases your PC may restart shortly after switching on and before logging back onto the network.


C2C and –T Accounts Issue: 52556

An issue has arisen with –T accounts accessing Home directories which stops most applications on Connect2Campus working. This issue only affects the small number of people using C2C. To resolve this issue we have granted C2C access to the regular staff accounts of the small number of people who have authorisation to use C2C.

From now on you should only use your regular account to access C2C and not your –T account.

If you require more information please contact Service Desk and quote reference No. 52556