Category: Email

Ransomware – Be Vigilant Please

You will see widespread news reports regarding Ransomware affecting organisations across Europe and Asia.

We have tested and deployed access protection proactive measures which will protect all staff and student desktops as advised by our vendor, however, please:

Educate yourself
An email cannot corrupt your device on its own, you have to interact with it. Think:

  • When you receive an email to your University account, consider if you were expecting correspondence on that topic, from that recipient. If you weren’t, and the message is calling for you to act either by sending information, clicking on an active link, or downloading an attachment, first ask the IT Service Desk to confirm its legitimacy.
  • Never tick/check enable macros on attachments, unless you explicitly need to and trust the sender.
  • Don’t run a program if you don’t know where it has come from and haven’t chosen to install it yourself.

Further advice can be found on the Information Security website section.

Any concerns, UoD IT staff are available 10am – 10pm all weekend, so please log a call for assistance via Help4U quoting ref number 1705-2711.

Email Issues Effecting Some Users

Office Admin center – Service health

Email access issue in O365 effecting some users
User Impact:
Users may be unable to connect to the Exchange Online service. Current status: We’ve determined that timeouts within the Exchange database infrastructure are causing service availability issues. We’re continuing to investigate the underlying cause and to mitigate impact. 
Wednesday – 29/3/2017
Microsoft have removed this advisory, confirming that the issue is now resolved.

App Launcher Tiles within Outlook

Some users are currently unable to view  some app launcher tiles within Outlook on the web. Affected tiles include One Drive and Office Online. This is an EU wide issue and Microsoft are currently working on a resolution. A temporary workaround will reinstate your tiles for the duration of your browsing session. Please click this link if you require access to any of your missing apps https://dmail-my.sharepoint.com

Office 365 Issues

Please note we are currently experiencing some issues with Office 365. Typically, we are seeing these as performance problems with Outlook. Should you have issues with the Outlook client, we recommend switching to O365 web based interface whilst the service is degraded.

Similar problems have also been reported by other institutions indicating that this is not restricted to Dundee University.

The issue has been raised with Microsoft and we are awaiting a response; an update will be provided as soon as they it is available.

UPDATE – Microsoft have identified the issue and are working to recover full service.

Applicant Email Issue

We are aware that a number of applicants  have received emails from a generic  University of Dundee email (asrs-noreply@dundee.ac.uk )

The email refers to a  – due to a configuration  error the email  attachment (called IT Summary)contains no  data .

Our team are investigating and  working to resolve this issue now  – we apologise for any inconvenience .

Please do not click on any links contained within the body of emails, further advise is available on our web site:

http://www.dundee.ac.uk/it/services/email/security/

Phishing scam: Project Update projectDOCS.pdf

An unknown number of users have received a phishing scam message:

From: a known contact of a user
Subject: Project Update
With an attachment entitled: projectDOCS.pdf

This will most likely appear to have been sent by one of your email contacts. Opening the PDF requests your login details and it states that the .PDF is safe and can be accessed via your email address and password.

Best practice is to delete the email entirely. Please do not open or download the attachment if you have received this message to your inbox as you may be introducing a security threat to your device.

More information about Phishing and how to identify email scams can be found on our website.

Please contact the IT Service Desk if you have clicked on the attachment or need additional information or support.

Reports of Microsoft Outlook Client failing to connect

We have had some reports of users failing to connect using the Microsoft Outlook Client.

The University have raised this with Microsoft and are awaiting a response, as soon as this is available we will update this status.

In the short term could we ask you to use uod.ac.uk/email If you need further assistance please contact us via uod.ac.uk/help4u quoting reference #189261

Thank you.

Phishing scam: Attachment A2.20.23.pdf

An unknown number of users have received a phishing scam message:

From: wwwpostu@walla.com
Subject: A20
With an attachment entitled: A2.20.23.pdf

Best practice is to delete the email entirely. Please do not open or download the attachment if you have received this message to your inbox as you may be introducing a security threat to your device.

We are working to verify the legitimacy of the email. Updates will be added to this post as more information comes to light.

More information about Phishing and how to identify email scams can be found on our website.

Please contact the IT Service Desk if you have clicked on the attachment or need additional information or support.

Trojan Email

Please be advised we have had a report of a Trojan Email being received from an oxford address. Please do not attempt to open this email, delete it immediately

We have reported it to Microsoft

Further best practice advise can be found http://www.dundee.ac.uk/it/services/email/security/

If you are at all unsure please contact the Service Desk in the first instance on 88000 or https://www.dundee.ac.uk/it/help4u/