Category: File Storage

Search Facility within Box – should now be functioning normally

Update – At this time, Search results should be returning without delay. We are continuing to take steps to fully resolve the issue. The next update for this event is planned for Tuesday morning (May 9, 2017) or at the next significant change in status.
May 8, 18:07 PDT

The Search facility within Box is not functioning just now, files can be located if you know the location and are able to navigate directly.

Box are aware and are currently investigating this issue, updates for which can be located direct:  https://status.box.com/

If you are affected by this issue and wish to be informed, please log a call mentioning Call ID 1705-1713.

Performance Issues with Microsoft Office Applications

We are continuing to investigate a number of Staff,  that are affected by an issue with Microsoft Office which is manifesting itself in one or more ways (or a combination):

  1. When saving files the following error message appears

 

  1. Office is hanging (unusable) for a period of minutes
  2. Unable to Attach Files to Email / Save Files from Email

What are we doing to resolve these issues?

We have a dedicated team of IT support engineers who are analysing the issue.

What can you do to help?

Applying the following is resolving the issue for affected users:

Open Office Applications: File -> Options -> Save -> Default local file location:

Change to read H:\

Disable Box Add-in from running at startup

  • In the run/search box from the Start menu, type “winword.exe /a” (this will load Word without any add-ins running)
  • Open a blank document
  • Click File
  • Click Options
  • Click Add-ins
  • At the bottom of the window, choose “COM Add-ins” from the drop down menu and click Go
  • Remove the tick from the “Box.Word.AddIn” and click OK.
  • Exit and restart Word, it will now load without the Box Add in running

 This will only work for the user logged in at the time. Also, it will need done for Word, Excel, PowerPoint separately.

If you are comfortable doing this yourself please do, if not please log a call and we will allocate a technician to assist

 

 
Call Service Desk
on 01382 388000

During Office Hours

‌‌ 
Service Desk located on
Ground Floor of Main Library
(Opening hours)
‌ 
To view your current calls visit Help4U, our self-service portal

 

Please ask colleagues to touch to let us know if they are also being affected by this and haven’t contacted the Service Desk already.

We appreciate your cooperation and support and assure you we are working with all technology partners to resolve this this issue.

 

Accessing Box via Internet Explorer 9/10

Box discontinued support for Internet Explorer 9 (IE9) & 10 (IE10) last year because Microsoft announced they will no longer release security updates to them.

What impact does this have?
If you try to access Box on either of these unsupported browsers you will see a banner notifying that you are no longer using a supported browser. Your access to Box from IE9/10 will be blocked until you have upgraded to a supported browser.

How do I check what version I have?
To find out what IE version is on your computer, follow this guidance. On-campus University computers have already been upgraded to a more recent, secure version, so no need to worry on that front.

When will this happen?
This will happen early May 2017. It is highly recommended that you upgrade or switch to a Box supported browser. You can find all of the supported browsers at the Box Community page.

If you have any questions, please contact the IT Service Desk via Help4U.

PURE – issue with storage space

PURE ( the University‘s chosen system for capturing and reporting on research related activity) is currently experiencing an issue with storage space.

This means that (whilst you can access and view the application) users may not be able to add / update the system.

UoD IT team are working on this issue at the moment. Apologies for any inconvenience. If you wish to log a call in relation to this please quote reference No 212665.

Update  – resolved  – system operating  as standard.

Life Sciences – Shared Drive Issues This Morning

Life Sciences – Shared Drive Issues This Morning 

 

This morning between 08:45 and 09:30 there was an outage of some shared drives within Life Sciences.

The issue was spotted by our Infrastructure and Research Computing team who resolved the issue. The team are now aware of what caused the issue and are working towards implementing measures to avoid this happening again.

Please be advised that if you are still unable to connect to a shared drive this morning, please logout and log back in to re-establish the connection.

If you are still unable to access your shared drive after logout and login, then please advise the Service Desk of the situation so we can assist to resolve the issue.

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email – help4U@dundee.ac.uk

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.