Category: Infrastructure

Belmont Flats – WiFi

— Belmont Flats – WiFi —

Please be aware that there are a number of WiFi access points down in Belmont flats. We are aware of the situation and working to resolve the issue. If you are affected by this outage, please contact the service desk to notify us of your situation.

Apologies for any inconvenience caused over this time.


— Update —

Please be advised that this WiFi issue is now resolved in Belmont Flats. Please contact the Service Desk if you are continuing to have problems connecting to WiFi.

Partial Network Outage at Ninewells

— Partial Network Outage at Ninewells —

Please be aware of a partial network outage at Ninewells Hospital. Areas effected are the Level-6 distribution, with access-stacks for Level-10. Onwards links to the Level-4 distribution appear to be affected as well.

Engineers are aware and in progress to resolve situation,


— Resolved @ 10:45 01/04/2017 —

Engineer has now brought all network systems back online.

Connect2Campus (C2C) service decommission

This University service will be powered-off and the hardware it sits on retired on Thu 23 Mar 2017.

What is it?
This service was initially introduced to students and staff in the School of Medicine in 2009 and acted primarily as an email access system. It gave users a standard, secure route back to their UoD email from beyond the University network – i.e. from the NHS network.

Who will this affect?
It is clear that C2C usage is low after consulting the recent user log. This activity should therefore have minimal impact.

Why the goodbye?
There is no longer a requirement for C2C following the replacement of the old groupwise email system with Microsoft Office365. The removal also feeds into the University’s drive for consolidation, which will see an entire data centre (CER1) retired within the coming year and help to transform network service capability.

If you have any questions or concerns, please contact the IT Service Desk via Help4U (ref C1702-093).

Planned Maintenance – Saturday 19 November

Due to an emerging issue with the University’s virtual infrastructure urgent maintenance will take place tomorrow (Saturday 19 November) between 10:00 and 11:00 hours.

Key services affected:

  • LanDesk/Help4U – sending emails to Help4U should work as normal, however Help4U Self-Service will not be available
  • Student H drives (approx. 25% of students)
  • Some business applications
  • Staff  requesting software applications on PC and Mac Desktops

If you experience any issues with any service after 11:00 hours on Saturday 19 November please get in touch with the IT Service Desk quoting number 203981:

  • In person at any Library Service Desk (Main Library, DoJ or Ninewells)
  • By email –

These pages will be updated once maintenance is complete.

We apologise for the inconvenience caused.