Category: Infrastructure

Microsoft Office Slowness Issue – Update

Investigations into the ongoing Microsoft Office slowness problem continue to be a key priority for UoD IT. As it stands, we still have a temporary workaround available, which has been largely effective in alleviating the symptoms of this particular issue for most people who have reported the problem to us.

Once again, we encourage anyone who is suffering from this issue to inform the Service Desk on to ensure that their situation can be assessed and the workaround applied if required.

We are currently still heavily engaged with Microsoft and we shall be carrying out some work on our infrastructure this week which they have recommended. We also continue to gather log data for Microsoft and will be passing some updated logs to them for analysis.

In the meantime, I apologise for the ongoing inconvenience and please do not hesitate to contact us regarding this issue.

Service Restored: Dalhousie Network Outage

The issues affecting network connectivity within Dalhousie this morning (Monday 30th October) have been identified and resolved with full restoration of service.

Service Restored: We are currently experiencing some network connectivity issues in the Dalhousie building affecting both PC’s and telephony. The team are currently investigating the issue and have identified a problem. Further updates will be issued as soon as we have any more information.

Matthew Building – Power Outage – Sunday 29th October

Estates and Campus Services advise that there will be a power outage to the whole of the Matthew Building on Sunday 29/10/17. The power outage is expected to last the whole day.

Due to the loss of power IT services including wifi, network and desktops will be unavailable in this area.

UoD IT support will be on hand early Monday morning to check and confirm IT services are fully operational following restoration of power.

Belmont Flats – WiFi

— Belmont Flats – WiFi —

Please be aware that there are a number of WiFi access points down in Belmont flats. We are aware of the situation and working to resolve the issue. If you are affected by this outage, please contact the service desk to notify us of your situation.

Apologies for any inconvenience caused over this time.


— Update —

Please be advised that this WiFi issue is now resolved in Belmont Flats. Please contact the Service Desk if you are continuing to have problems connecting to WiFi.

Partial Network Outage at Ninewells

— Partial Network Outage at Ninewells —

Please be aware of a partial network outage at Ninewells Hospital. Areas effected are the Level-6 distribution, with access-stacks for Level-10. Onwards links to the Level-4 distribution appear to be affected as well.

Engineers are aware and in progress to resolve situation,


— Resolved @ 10:45 01/04/2017 —

Engineer has now brought all network systems back online.

Connect2Campus (C2C) service decommission

This University service will be powered-off and the hardware it sits on retired on Thu 23 Mar 2017.

What is it?
This service was initially introduced to students and staff in the School of Medicine in 2009 and acted primarily as an email access system. It gave users a standard, secure route back to their UoD email from beyond the University network – i.e. from the NHS network.

Who will this affect?
It is clear that C2C usage is low after consulting the recent user log. This activity should therefore have minimal impact.

Why the goodbye?
There is no longer a requirement for C2C following the replacement of the old groupwise email system with Microsoft Office365. The removal also feeds into the University’s drive for consolidation, which will see an entire data centre (CER1) retired within the coming year and help to transform network service capability.

If you have any questions or concerns, please contact the IT Service Desk via Help4U (ref C1702-093).