Category: Learning & Teaching

Bristol Online Survey (BOS) Downtime

Ownership of the Bristol Online Surveys (BOS) tool is scheduled to transfer from the University of Bristol to Jisc on Wed 04 Oct 2017, during which there will be a period of downtime. Current expectation is that the downtime will last no longer than 24 hours.

Unfortunately, the above transfer date is outwith the control of the University of Dundee, however, support will continue to be provided as normal by the LLC & CI Survey Service during the transitional time. Following the transfer, there should be no noticeable difference to your use of the BOS survey tool.

If you have any queries, please do not hesitate to contact the Library via LLC-Surveys@dundee.ac.uk.

Issue uploading submission reporting – Routine Maintenance

We have been advised that a small number of students are having an issue submitting online. This is due to routine maintenance from our supplier.

Planned Turnitin Maintenance: Saturday August 5, 2017
7am – 1pm PDT / 3pm – 9pm GMT / 2am – 8am (Sunday 6) AEDT. (click here for your local time)

Turnitin services will be undergoing essential maintenance and will be unavailable.

All Turnitin customers on the following services will be affected including:

  • Turnitin (including mobile)
  • TurnitinUK
  • Integrations

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Please follow @TurnitinStatus on Twitter for the latest updates.

More information can be found real-time at the Turnitin website.

My Dundee Upgrade | July 2017

The University’s learning platform, My Dundee, will be unavailable from Mon 17- Fri 21 July due to upgrade.

Please ensure you download any teaching/study resources you may need over this period before the start date of the change.

Why are we upgrading?
Primarily to maintain compliance with our support agreement. The CTIL team continue to evaluate new features to determine which may be enabled/promoted and updates on this can be reached here.

If you have specific module delivery concerns or questions, please contact Help4U quoting change reference C1704-054.

📅 Download the event and add to your email calendar

Timetabling and Room-Booking Updates

Updates will be applied to the software that supplies the Timetabling and Room-booking facilities promptly.
Changes will be made this afternoon, Tue 16 May.

As a result, the following services will be unavailable during this time:

Timetables

Room-bookings

Why are we doing this?
To further enhance the protection that surrounds these services and the devices they run from.

Need to make a booking request?
Contact the Central Timetabling Team or if you have any concerns please log a call via Help4U .

My Dundee | Server Restart

Planned maintenance is scheduled to take place for My Dundee on Tue 25 Apr, 08:30 – 09:00.

What’s the issue?
Issues within the live Blackboard environment have been identified following an unsuccessful change last week. UoD IT need to resolve these in order to proceed with this change and to ensure fullest support from Blackboard when troubleshooting any faults that may arise in the future.

What impact will this have?
My Dundee will be unavailable during this maintenance window as all Blackboard servers need to be rebooted. This will take approx. 30 minutes.

If you have any questions, please contact the IT Service Desk via Help4U (ref C1704-038)

MedBlogs, Unifi, Dow, TILT

UPDATE 03/04/2017 @ 12:06pm: All affected systems are now online. If you continue to have an issue please report it to the Service Desk.

UPDATE 03/04/2017 @ 9.52am: MedBlogs and UniFi are now available.

We are aware of reports that some students are unable to login to MedBlogs, Unifi, .

Engineers have been made aware and are investigating the issue.

— Update 01/04/2017 @ 13:55—

Following the partial network outage at Ninewells this morning, it has been discovered that a switch which provides access to a number of severs hosted at Ninewells has developed a fault. Engineers are aware and investigating the issue.

— Servers Effected —

Unifi Server  – MedBlogs

DOW WEB  Server
DOW STORAGE

TILT 1 & TILT 2 servers

Turnitin — “No space left on device”

— Turnit-in —

Limited number of users experiencing an issue with submissions in Turnitin. Reporting the following error:

“No space left on the device”

Our engineers are aware of the issue and are investigating to find a resolution.

We hope to find a resolution soon, but if concerned about submission deadlines students are advised to consult their Course Leader.

 

— Update — 30/3/2017 @ 12:20

We have found that for a number of users that the issue is a local one which can be resolved by a  reset of the browser cache.

Instructions to reset browser cache:

http://www.refreshyourcache.com/en/home/

Some users have also resolved the issue by using a different browser.

 

— Update — 30/3/2017 @ 13:20 —

Root cause of the issue has now been identified and resolved. Apologies for any inconvenience caused during this time.

University Timetabling and RoomBooking Website Down

There are issues with the University Timetabling / Roombooking website at the moment. The website is reporting that the page is not responding and roombooking is not allowing logins.

A UoDIT team are investigating the issue at the moment.

Please assign any calls to Landesk ref: 214519

UPDATE: (3.39pm) Timetables website is now back up and functioning again but roombookings is still denying logins. We are now focusing our attention on this service.

UPDATE: (3.59pm) Roombooking website is now back up and functioning again.

All services restored.

Issues with online timetable access

On Sunday (15th Jan) evening we had issues with our timetabling service and it was unavailable. The UoD IT team investigated the issue and full service was restored at 7.00 a.m. this morning. Apologies for any inconvenience this may have caused.


Incident review outcome

A full incident review took place on Monday and a summary of the outcomes of this discussion is given below.

What happened?
Each time a customer uses the online timetable service a record of the events that take place during their session is logged in a file alongside that of everyone else. Due to the higher than normal volume of activity, the size of this logfile exceeded the total amount of space allowed for it on the University’s network infrastructure, which led to loss of service. The IT Team were unable to respond pro-actively in this instance because 100% space capacity was reached quickly, which meant monitoring measures proved ineffective.

What was the root cause?
Previous investigations carried out by the vendor (Scientia) in response to similar disruptive events suggest that repeated denial-of-service attacks may be responsible for these periods of online timetable unavailability. If this is a cyber-attack case, it is likely the service was flooded with illegitimate requests that overloaded the system, preventing customers from making their own legitimate requests to access timetables.

What are we doing now?
The team will continue to investigate this incident to identify any potential improvements that may prevent it from happening again. This review has highlighted a need to re-check current monitoring practices, the online timetabling set-up, as well as the way we communicate incidents like this to customers.

Did you notice this issue?
In this instance, a much lower number of calls were received from customers to the IT Service Desk than usual. We would like to take this opportunity to encourage everybody to report any IT issues as and when they come across them by getting in touch with Help4U at their earliest convenience. This will ensure as quick a resolution as possible is reached.