Category: Learning & Teaching

Scheduled Maintenance: Questionmark OnDemand 17/08/19

Please be aware, maintenance of the Questionmark OnDemand EU platform (ondemand.questionmark.eu) will result in greater risk of downtime/disruption to the service during the following window:

09:00-15:00 (BST) Saturday 17th August

During the maintenance window, Questionmark OnDemand users may experience service disruptions.

The purpose of this maintenance is to deploy system updates to ensure the ongoing reliability, security and up-time of the platform.

Full live data can be found on the Questionmark status page:

http://status.questionmark.com/

Service Disruption: Turnitin (assignment submissions) and MyDundee

29 June 2019 – 11:00

Service has been restored.

29 June 2019 – 10:30

Our investigation shows that there may be an intermittent and wider issue with MyDundee that also affects Turnitin.  We are currently testing a solution and hope to resume service as soon as possible.

If you are experiencing issues please log a call under 1906-5222.

28 June 2019 – 21:00

A small number of students have reported issues submitting their assignments using Turnitin.

Engineers are currently investigating this issue and will update this page as soon as possible.

Incident number: 1906-5222

Service Outage – Turnitin

Please be aware that our supplier has confirmed there are currently issues with the Turnitin service.

The issue exists at the supplier end and is outside of our control – we will however, keep pressing them for a resolution and will update status on this thread as we hear.

This issue is logged as call number 1904-1398.

UPDATE: Turnitin considers this issue to be resolved, thank you for your patience.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 20th April between 09:00 and 15:00.

Impact

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 16th March between 09:00 and 15:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Turnitin Building Block Maintenance

The Turnitin Building Block in Blackboard (MyDundee) will be upgraded on Tuesday 12th February at 06:00.  This upgrade will only take around 1-2 minutes to apply.

Impact

Students or Staff who try to access Turnitin via Blackboard during this time will find the service unavailable.

Benefits

This upgrade contains a fix to an issue that had been reported to UoD IT – full release notes for the January 11th Turnitin Upgrade can be found here.

Reporting issues and getting help

If you do experience any issues around 06:00 on the 12th February please wait 2 minutes and try again – if the issue persists or you have any questions please contact the Service Desk.

Library App – Timetabling Issue

There is currently an issue with the refresh of timetable information on the library app which can result in out of date and incorrect information being displayed.  We are working on an update which will be released via app stores to fix.  Meantime, to manually refresh timetable information on the app, select the timetable tile and when the timetable entries are displayed drag down on the screen.  You can confirm if the information refresh has been successful by checking the display at the bottom of the timetable screen which shows the last time the information was updated.