Category: Learning & Teaching

Questionmark OnDemand upgrade

Questionmark OnDemand will be updated on Sat 18 Aug between 07:00-13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (Ref 1808-1247).

UNIFI Services Unavailable Wednesday 1st August 2018 – COMPLETE

Due to planned system maintenance, all Unifi services (including Medblogs login applications) will be unavailable from approximately 12:00pm, on Wednesday 1st August 2018.

All Unifi services should be available again by 3:00pm, at the latest, but the rest of that day and evening should be considered “at risk”.

If you try to access one of the Unifi services whilst the system maintenance is in progress, you will be redirected to this status page.

Once the maintenance is complete, this status page will be updated to confirm this.  (There will also be confirmation added to the pages of each of the Unifi services).

If you try to access one of the Unifi services after the maintenance is complete and:

  • continue to be redirected to this status page – please restart your browser and try again.
  • you see an error page – please clear your browser cookies for unifi.dundee.ac.uk and try again.

 

Update (01/08/2018 @ 14:00): The system maintenance is complete and all Unifi services are available again.  If you experience any difficulties, please follow the instructions above.

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 21 July between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1807-2319).

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 16th Jun between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1806-0733)

Online Timetabling

We will be carrying out work on the Online Timetabling on Mon 11 Dec at 15:00

Impact

Although access may not be affected for all users, the service should be seen as at-risk until 16:00.

Benefits

The maintenance work will address issues raised by users and allow us to support the service in a more reliable way.

Further information

If you require any more information regarding this change (C1709-034), please contact help4u@dundee.ac.uk

My Dundee will be down on Fri 5 Jan

My Dundee will be taken offline for maintenance on the morning of Fri 5 Jan 2018. The service
should be restored and made available to you later the same day, though there will be an ‘at risk’
period that extends to Mon 8 Jan.

At risk?
The maintenance period should be limited to Fri 5, but as with any major technical activity, it is possible that an unforeseen issue will arise. Because of the weekend, downtime may extend through to Mon 8.

What and who will this effect?
My Dundee and all services delivered through it will be unavailable to all during the downtime. Anyone trying to access my.dundee.ac.uk will be shown a notice explaining the situation.

Any questions about this downtime can be sent through Help4U.

Service Restored: Dalhousie Network Outage

The issues affecting network connectivity within Dalhousie this morning (Monday 30th October) have been identified and resolved with full restoration of service.

Service Restored: We are currently experiencing some network connectivity issues in the Dalhousie building affecting both PC’s and telephony. The team are currently investigating the issue and have identified a problem. Further updates will be issued as soon as we have any more information.