Category: Learning & Teaching

Questionmark On-Demand – Service Issues

What is the problem?
We are experiencing an issue with users accessing Questionmark assessments. IT are awaiting the supplier to provide feedback.

Who does it affect?
Students accessing Questionmark assessments.

What should I do?
Check this status page for updates. Students should contact their course leaders if this issue will affect any assessment deadlines.

We are experiencing issues with the Questionmark OnDemand service affecting users accessing assessments. This issue was reported to CTIL this afternoon and we are in touch with the vendor trying to discover the root cause of this issue.

We will update this message when we have more information.

Turnitin Service Availability Issue

Update  – this has now been resolved  – see message from Turnitin  (below)


Turnitin Status @TurnitinStatus

We’re pleased to announce that this has now been resolved and we sincerely apologize for the inconvenience caused.

– – – –



Third Party Provider Turnitin   are currently experiencing issues – please see service alert below – their service is unavailable


Turnitin Service Alert is currently experiencing a service outage, our engineers are investigating this behaviour. We apologise for any inconvenience that may be caused.
Stay up to date on Turnitin System Status
Follow @TurnitinStatus

Turnitin Submission Issue

2018 – 03-28 Update –  this has been resolved  – see status update from our Third Party Provider – Turnitin


Turnitin Service Alert

You might have experienced an issue making a submission or viewing submissions within the Feedback Studio, which was down to a service disruption affecting the performance of Turnitin and Turnitin UK.
When did this happen?PDT    28th March 2018  05:45 – 08.57BST    28th March 2018  14:00 – 16:57

AEST  28th March 2018  23:00 – 01:55 (March 29th)


We are pleased to announce that this has now been resolved.

We sincerely apologize for the inconvenience caused.

Thanks for your patience!

Stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.
Follow @TurnitinStatus





Third Party Provider Turnitin   are currently experiencing issues – please see service alert below


Turnitin Service Alert
Users of the Turnitin & Turnitin UK services may be unable to view submissions in the Feedback Studio. We are investigating this issue as a priority.

You can follow the progress of this disruption on our system status page.

We apologize for any inconvenience and will update you as soon as we identify the cause of this issue.

Stay up to date with Turnitin system status by following @TurnitinStatus on Twitter.
Follow @TurnitinStatus


Online Timetabling

We will be carrying out work on the Online Timetabling on Mon 11 Dec at 15:00


Although access may not be affected for all users, the service should be seen as at-risk until 16:00.


The maintenance work will address issues raised by users and allow us to support the service in a more reliable way.

Further information

If you require any more information regarding this change (C1709-034), please contact

My Dundee will be down on Fri 5 Jan

My Dundee will be taken offline for maintenance on the morning of Fri 5 Jan 2018. The service
should be restored and made available to you later the same day, though there will be an ‘at risk’
period that extends to Mon 8 Jan.

At risk?
The maintenance period should be limited to Fri 5, but as with any major technical activity, it is possible that an unforeseen issue will arise. Because of the weekend, downtime may extend through to Mon 8.

What and who will this effect?
My Dundee and all services delivered through it will be unavailable to all during the downtime. Anyone trying to access will be shown a notice explaining the situation.

Any questions about this downtime can be sent through Help4U.

Service Restored: Dalhousie Network Outage

The issues affecting network connectivity within Dalhousie this morning (Monday 30th October) have been identified and resolved with full restoration of service.

Service Restored: We are currently experiencing some network connectivity issues in the Dalhousie building affecting both PC’s and telephony. The team are currently investigating the issue and have identified a problem. Further updates will be issued as soon as we have any more information.

Bristol Online Survey (BOS) Downtime

Ownership of the Bristol Online Surveys (BOS) tool is scheduled to transfer from the University of Bristol to Jisc on Tue 03 Oct 2017, during which there will be a period of downtime. Current expectation is that the downtime will last no longer than 48 hours.

Unfortunately, the above transfer date is outwith the control of the University of Dundee, however, support will continue to be provided as normal by the LLC & CI Survey Service during the transitional time. Following the transfer, there should be no noticeable difference to your use of the BOS survey tool.

If you have any queries, please do not hesitate to contact the Library via

Issue uploading submission reporting – Routine Maintenance

We have been advised that a small number of students are having an issue submitting online. This is due to routine maintenance from our supplier.

Planned Turnitin Maintenance: Saturday August 5, 2017
7am – 1pm PDT / 3pm – 9pm GMT / 2am – 8am (Sunday 6) AEDT. (click here for your local time)

Turnitin services will be undergoing essential maintenance and will be unavailable.

All Turnitin customers on the following services will be affected including:

  • Turnitin (including mobile)
  • TurnitinUK
  • Integrations

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Please follow @TurnitinStatus on Twitter for the latest updates.

More information can be found real-time at the Turnitin website.