Category: Learning & Teaching

Panopto upgrade

The Panopto (video management platform) server will be upgraded to Panopto 6.0 on Sat 15 Dec. This means a window of downtime of up to 3 hours from 20:00 while the upgrade is carried out.

Impact
During the time above, staff capturing content via Panopto and students viewing Panopto will experience service disruption. This also includes Panopto content viewed through My Dundee.

Benefits
This update will introduce headline features such as new analytics capabilities, user interface updates, IP whitelisting, and the recycle bin will now allow admins to restore deleted content if needed.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 15th December between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1812-1201).

Questionmark OnDemand maintenance

Questionmark OnDemand will be updated on Sat 17th November between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1811-2715).

Reports of PG Moodle Unavailable for users off main campus

Update – PG Moodle access for users on main campus is now fully restored.

Since Friday afternoon PG Moodle has been unavailable to users off main campus due to an incident involving the power supply that ultimately supports the Moodle service.  We are liaising with our IT colleagues who have deployed an engineering team to fix the service.  Please be assured that this incident is being treated with the highest priority.

We sincerely apologise for the impact this has had, and we hope to have this issue rectified as soon as possible. You will be informed as soon as the issue is resolved.

We have received reports of moodle being unavailable this morning.

Thank you to those who have taken the time to inform us, as soon as a we have a solution this page will be updated.

Questionmark OnDemand maintenance

Questionmark OnDemand will be updated on Sat 20 Oct between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1810-3557).