Category: Learning & Teaching

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 16th Jun between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1806-0733)

Online Timetabling

We will be carrying out work on the Online Timetabling on Mon 11 Dec at 15:00

Impact

Although access may not be affected for all users, the service should be seen as at-risk until 16:00.

Benefits

The maintenance work will address issues raised by users and allow us to support the service in a more reliable way.

Further information

If you require any more information regarding this change (C1709-034), please contact help4u@dundee.ac.uk

My Dundee will be down on Fri 5 Jan

My Dundee will be taken offline for maintenance on the morning of Fri 5 Jan 2018. The service
should be restored and made available to you later the same day, though there will be an ‘at risk’
period that extends to Mon 8 Jan.

At risk?
The maintenance period should be limited to Fri 5, but as with any major technical activity, it is possible that an unforeseen issue will arise. Because of the weekend, downtime may extend through to Mon 8.

What and who will this effect?
My Dundee and all services delivered through it will be unavailable to all during the downtime. Anyone trying to access my.dundee.ac.uk will be shown a notice explaining the situation.

Any questions about this downtime can be sent through Help4U.

Service Restored: Dalhousie Network Outage

The issues affecting network connectivity within Dalhousie this morning (Monday 30th October) have been identified and resolved with full restoration of service.

Service Restored: We are currently experiencing some network connectivity issues in the Dalhousie building affecting both PC’s and telephony. The team are currently investigating the issue and have identified a problem. Further updates will be issued as soon as we have any more information.

Bristol Online Survey (BOS) Downtime

Ownership of the Bristol Online Surveys (BOS) tool is scheduled to transfer from the University of Bristol to Jisc on Tue 03 Oct 2017, during which there will be a period of downtime. Current expectation is that the downtime will last no longer than 48 hours.

Unfortunately, the above transfer date is outwith the control of the University of Dundee, however, support will continue to be provided as normal by the LLC & CI Survey Service during the transitional time. Following the transfer, there should be no noticeable difference to your use of the BOS survey tool.

If you have any queries, please do not hesitate to contact the Library via LLC-Surveys@dundee.ac.uk.

Issue uploading submission reporting – Routine Maintenance

We have been advised that a small number of students are having an issue submitting online. This is due to routine maintenance from our supplier.

Planned Turnitin Maintenance: Saturday August 5, 2017
7am – 1pm PDT / 3pm – 9pm GMT / 2am – 8am (Sunday 6) AEDT. (click here for your local time)

Turnitin services will be undergoing essential maintenance and will be unavailable.

All Turnitin customers on the following services will be affected including:

  • Turnitin (including mobile)
  • TurnitinUK
  • Integrations

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Please follow @TurnitinStatus on Twitter for the latest updates.

More information can be found real-time at the Turnitin website.

My Dundee Upgrade | July 2017

The University’s learning platform, My Dundee, will be unavailable from Mon 17- Fri 21 July due to upgrade.

Please ensure you download any teaching/study resources you may need over this period before the start date of the change.

Why are we upgrading?
Primarily to maintain compliance with our support agreement. The CTIL team continue to evaluate new features to determine which may be enabled/promoted and updates on this can be reached here.

If you have specific module delivery concerns or questions, please contact Help4U quoting change reference C1704-054.

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