Category: My Dundee

My Dundee and e-Vision systems down

UPDATE:
e-Vision is back up and running again (1pm)

My Dundee is back up and running, but is a bit slow.  We are working on a resolution to this and will have an update shortly.

UPDATE:

My Dundee’s speed issues look to be resolved and the service is now working normally once more.  UoDIT will continue to monitor it.

Service Outage – My Dundee and e-Vision

What is happening?
Staff across campus are reporting that they have no access to My Dundee and e-Vision.
Who is affected?
Confirmed to be affecting Staff and Students. 
What are UoD IT doing?
We are looking into this as a critical incident of urgency under reference number 1809-2076. Please check back to this page to see the latest updates. If you need to contact us about this Incident please quote the above number.

Questionmark OnDemand upgrade

Questionmark OnDemand will be updated on Sat 18 Aug between 07:00-13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (Ref 1808-1247).

Turnitin maintenance

Next week, the following Turnitin services will be unavailable on July 10:

  • Turnitin and TurnitinUK (including all integrations)
  • Feedback Studio for iOS
  • iThenticate
  • WriteCheck

The services will be unavailable at the following times:

  • PDT | July 10 | 08:00 – 16:00
  • BST J | July 10 | 16:00 – 00:00
  • AEST  | July 11 | 01:00 – 09:00

How will you be affected?
You won’t be able to submit or grade during these times so please ensure any submission deadlines are adjusted to fall outside of this window.

Stay updated
For Turnitin system status updates, you can also follow them on Twitter (@TurnitinStatus).

 

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 19th May at 07:00 and may be unavailable until Monday morning.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1805-0636)

Questionmark OnDemand

Questionmark OnDemand will be updated on Sat 20 Jan between 07:00 and 11:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security and uptime of the platform.

Reporting issues/getting help
If you have any questions about the update, please contact the IT service desk via Help4U (ref 1801-0165).

Blackboard / My Dundee – Scheduled Maintenance 5th January

UPDATE – this work is now complete

 

My Dundee will be unavailable on 5th January for all users and should be considered AT-RISK through Monday 8th January.

This planned maintenance has been scheduled by CTIL and UoD IT to minimise disruption ahead of 2nd Semester while we apply priority security and functionality updates.

Any questions or comments for either CTIL or UoD IT are welcome via help4u.dundee.ac.uk

My Dundee will be down on Fri 5 Jan

My Dundee will be taken offline for maintenance on the morning of Fri 5 Jan 2018. The service
should be restored and made available to you later the same day, though there will be an ‘at risk’
period that extends to Mon 8 Jan.

At risk?
The maintenance period should be limited to Fri 5, but as with any major technical activity, it is possible that an unforeseen issue will arise. Because of the weekend, downtime may extend through to Mon 8.

What and who will this effect?
My Dundee and all services delivered through it will be unavailable to all during the downtime. Anyone trying to access my.dundee.ac.uk will be shown a notice explaining the situation.

Any questions about this downtime can be sent through Help4U.