Category: My Dundee

Questionmark On-Demand – Service issues

Update (1600hrs, 20/02/2018): Questionmark engineers are still working on this issue. An update will be posted here in the morning.

What is the problem? We’re experiencing an issue with users taking a 2nd attempt on Questionmark quizzes.  IT are working with the vendor to resolve this.

Who does it affect? Students taking Questionmark tests. Course leaders running tests.

What should I do? Students should wait for information from their course leaders.


We’re experiencing issues with the Questionmark OnDemand service affecting users taking a ‘second attempt’ at a formative assessment.  This issue appeared over the weekend and we are in touch with the vendor trying to discover the root cause of this issue.

If you are experiencing issues when taking subsequent attempts, please let us know at We’d appreciate that you double check that you are not experiencing 3rd party cookie issues before reporting – Questionmark OnDemand requires users to have third party cookies enabled to function.

We’ll update this message when we have more information.

Questionmark OnDemand

Questionmark OnDemand will be updated on Sat 20 Jan between 07:00 and 11:00.

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

This update will ensure the ongoing reliability, security and uptime of the platform.

Reporting issues/getting help
If you have any questions about the update, please contact the IT service desk via Help4U (ref 1801-0165).

Blackboard / My Dundee – Scheduled Maintenance 5th January

UPDATE – this work is now complete


My Dundee will be unavailable on 5th January for all users and should be considered AT-RISK through Monday 8th January.

This planned maintenance has been scheduled by CTIL and UoD IT to minimise disruption ahead of 2nd Semester while we apply priority security and functionality updates.

Any questions or comments for either CTIL or UoD IT are welcome via

My Dundee will be down on Fri 5 Jan

My Dundee will be taken offline for maintenance on the morning of Fri 5 Jan 2018. The service
should be restored and made available to you later the same day, though there will be an ‘at risk’
period that extends to Mon 8 Jan.

At risk?
The maintenance period should be limited to Fri 5, but as with any major technical activity, it is possible that an unforeseen issue will arise. Because of the weekend, downtime may extend through to Mon 8.

What and who will this effect?
My Dundee and all services delivered through it will be unavailable to all during the downtime. Anyone trying to access will be shown a notice explaining the situation.

Any questions about this downtime can be sent through Help4U.

Issue uploading submission reporting – Routine Maintenance

We have been advised that a small number of students are having an issue submitting online. This is due to routine maintenance from our supplier.

Planned Turnitin Maintenance: Saturday August 5, 2017
7am – 1pm PDT / 3pm – 9pm GMT / 2am – 8am (Sunday 6) AEDT. (click here for your local time)

Turnitin services will be undergoing essential maintenance and will be unavailable.

All Turnitin customers on the following services will be affected including:

  • Turnitin (including mobile)
  • TurnitinUK
  • Integrations

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Please follow @TurnitinStatus on Twitter for the latest updates.

More information can be found real-time at the Turnitin website.

My Dundee Upgrade | July 2017

The University’s learning platform, My Dundee, will be unavailable from Mon 17- Fri 21 July due to upgrade.

Please ensure you download any teaching/study resources you may need over this period before the start date of the change.

Why are we upgrading?
Primarily to maintain compliance with our support agreement. The CTIL team continue to evaluate new features to determine which may be enabled/promoted and updates on this can be reached here.

If you have specific module delivery concerns or questions, please contact Help4U quoting change reference C1704-054.

📅 Download the event and add to your email calendar

My Dundee | Server Restart

Planned maintenance is scheduled to take place for My Dundee on Tue 25 Apr, 08:30 – 09:00.

What’s the issue?
Issues within the live Blackboard environment have been identified following an unsuccessful change last week. UoD IT need to resolve these in order to proceed with this change and to ensure fullest support from Blackboard when troubleshooting any faults that may arise in the future.

What impact will this have?
My Dundee will be unavailable during this maintenance window as all Blackboard servers need to be rebooted. This will take approx. 30 minutes.

If you have any questions, please contact the IT Service Desk via Help4U (ref C1704-038)

My Dundee | Turnitin fix

Planned maintenance is scheduled to take place on My Dundee on Thu 13 Apr at  09:00-09:30 to resolve an ongoing Turnitin issue.

What’s the issue?
When a Turnitin assignment is added to a My Dundee course, a single Turnitin class is created. In some instances, two are being created. The team are making changes to the building block to fix this.

What impact will this have?
You may experience a short interruption if trying to use the Turnitin service within the work window.

If you have any questions, please contact the IT Service Desk via Help4U (ref C1703-105).