Category: My Dundee

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 16th March between 09:00 and 15:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Turnitin Building Block Maintenance

The Turnitin Building Block in Blackboard (MyDundee) will be upgraded on Tuesday 12th February at 06:00.  This upgrade will only take around 1-2 minutes to apply.

Impact

Students or Staff who try to access Turnitin via Blackboard during this time will find the service unavailable.

Benefits

This upgrade contains a fix to an issue that had been reported to UoD IT – full release notes for the January 11th Turnitin Upgrade can be found here.

Reporting issues and getting help

If you do experience any issues around 06:00 on the 12th February please wait 2 minutes and try again – if the issue persists or you have any questions please contact the Service Desk.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 16th February between 09:00 and 15:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Collaborate Ultra Maintenance

Collaborate Ultra will upgraded on 7th February 2019 between 01:00 and 05:00

 

Impact

During the maintenance window users may experience intermittent availability.

 

Benefits

Full details of the changes can be found in the release notes.

 

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 19th January between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Struggling to log into My Dundee?

Read through the scenarios given in CTIL’s My Dundee Login Issues blog post to try and resolve the problem yourself before reporting it to IT. Things you can try and check include restarting your browser, clearing your browser cache, using a different browser and making sure you use the big green sign in button. You’ll also find guidance if having difficulty logging into the Blackboard app.

If you’re still unable to log in after this contact the Service Desk.

Delayed emails from My Dundee

Emails sent from My Dundee have been delayed and are now starting to come through to your inboxes. You may see this error “This sender might be impersonating a domain that’s associated with your organization”

What’s happening?
Significant numbers of emails sent from My Dundee, including both module and major system announcements, have been identified by Microsoft servers as spam. they have therefore been blocked, meaning that many users have not received these messages.

UoD IT have worked with Microsoft to release these blocked emails and have now released them. This has resulted in a backlog of emails coming out. This means that you may get emails that should have been received as long ago as the 2 Jan 2019.

Solution?
A temporary solution has been put in place and the emails that had been blocked over the last two weeks have now been released. This does however mean that many of you will receive delayed emails.

A long term solution is being put in place by UoD IT, working with our vendors Blackboard and Microsoft. We expect this to be resolved today.

We have no reason to believe that any emails or announcements have been lost.

Turnitin Scheduled Maintenance

The following Turnitin services will be unavailable on 5th January 2019 between 16:00 and 23:59:

  • Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
  • SimCheckOEM (TCA API)
  • Feedback Studio for iOS
  • iThenticate (including iThenticate via API)
  • WriteCheck

Impact

Users will be unable to submit, grade, or access the Turnitin service during this maintenance window.

Benefits

Several hardware updates and performance improvements will be made to allow the services to remain stable, particularly during high submission periods.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

My Dundee upgrade – 20 Dec to 7 Jan

As previously communicated by CTIL, My Dundee will be taken offline at 17:00 on Thu 20 Dec 2018 for a major upgrade, before being fully restored by Mon 7 Jan 2019 at the latest.

During this time, you will be able to access your modules and the information/content they hold via a temporary service that is provided for reference purposes only. Some services such as Turnitin will have been disabled. Full details of this interim service can be found on the user guidance page.

Users will be emailed when we are ready to take the temporary service offline and begin restoring the full service. Note that the temporary service may be withdrawn at any time if required. 

Communication about this upgrade will be distributed by email from ctil@dundee.ac.uk, as well as being posted on My Dundee itself. For details of the upgrade schedule and the limitations of the temporary service, please read CTIL’s guidance.

Note that there will be no support through Help4U over the winter closure.