Category: My Dundee

Turnitin Scheduled Maintenance

The following Turnitin services will be unavailable on 5th January 2019 between 16:00 and 23:59:

  • Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
  • SimCheckOEM (TCA API)
  • Feedback Studio for iOS
  • iThenticate (including iThenticate via API)
  • WriteCheck

Impact

Users will be unable to submit, grade, or access the Turnitin service during this maintenance window.

Benefits

Several hardware updates and performance improvements will be made to allow the services to remain stable, particularly during high submission periods.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

My Dundee upgrade – 20 Dec to 7 Jan

As previously communicated by CTIL, My Dundee will be taken offline at 17:00 on Thu 20 Dec 2018 for a major upgrade, before being fully restored by Mon 7 Jan 2019 at the latest.

During this time, you will be able to access your modules and the information/content they hold via a temporary service that is provided for reference purposes only. Some services such as Turnitin will have been disabled. Full details of this interim service can be found on the user guidance page.

Users will be emailed when we are ready to take the temporary service offline and begin restoring the full service. Note that the temporary service may be withdrawn at any time if required. 

Communication about this upgrade will be distributed by email from ctil@dundee.ac.uk, as well as being posted on My Dundee itself. For details of the upgrade schedule and the limitations of the temporary service, please read CTIL’s guidance.

Note that there will be no support through Help4U over the winter closure.

Panopto upgrade

The Panopto (video management platform) server will be upgraded to Panopto 6.0 on Sat 15 Dec. This means a window of downtime of up to 3 hours from 20:00 while the upgrade is carried out.

Impact
During the time above, staff capturing content via Panopto and students viewing Panopto will experience service disruption. This also includes Panopto content viewed through My Dundee.

Benefits
This update will introduce headline features such as new analytics capabilities, user interface updates, IP whitelisting, and the recycle bin will now allow admins to restore deleted content if needed.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 15th December between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1812-1201).

Questionmark OnDemand maintenance

Questionmark OnDemand will be updated on Sat 17th November between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1811-2715).

Questionmark OnDemand maintenance

Questionmark OnDemand will be updated on Sat 20 Oct between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1810-3557).

My Dundee and e-Vision systems down

UPDATE:
e-Vision is back up and running again (1pm)

My Dundee is back up and running, but is a bit slow.  We are working on a resolution to this and will have an update shortly.

UPDATE:

My Dundee’s speed issues look to be resolved and the service is now working normally once more.  UoDIT will continue to monitor it.

Service Outage – My Dundee and e-Vision

What is happening?
Staff across campus are reporting that they have no access to My Dundee and e-Vision.
Who is affected?
Confirmed to be affecting Staff and Students. 
What are UoD IT doing?
We are looking into this as a critical incident of urgency under reference number 1809-2076. Please check back to this page to see the latest updates. If you need to contact us about this Incident please quote the above number.

Questionmark OnDemand upgrade

Questionmark OnDemand will be updated on Sat 18 Aug between 07:00-13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (Ref 1808-1247).

Turnitin maintenance

Next week, the following Turnitin services will be unavailable on July 10:

  • Turnitin and TurnitinUK (including all integrations)
  • Feedback Studio for iOS
  • iThenticate
  • WriteCheck

The services will be unavailable at the following times:

  • PDT | July 10 | 08:00 – 16:00
  • BST J | July 10 | 16:00 – 00:00
  • AEST  | July 11 | 01:00 – 09:00

How will you be affected?
You won’t be able to submit or grade during these times so please ensure any submission deadlines are adjusted to fall outside of this window.

Stay updated
For Turnitin system status updates, you can also follow them on Twitter (@TurnitinStatus).