Category: My Dundee

My Dundee | Email issue fix

Planned maintenance is scheduled to take place on My Dundee on Tue 11 Apr from 08:00-10:00 to resolve an ongoing email issue.

What’s the issue?
Currently, if someone sends an email out via My Dundee (e.g. as an instructor) their “Reply-To” address shows as do-not-reply@dundee.ac.uk. This change will ensure that the email address of the actual person is shown instead.

What impact will this have?
No impact is anticipated due to the way the work is being undertaken.

If you have any questions, please contact the IT Service Desk via Help4U (ref C1703-014).

Turnitin — “No space left on device”

— Turnit-in —

Limited number of users experiencing an issue with submissions in Turnitin. Reporting the following error:

“No space left on the device”

Our engineers are aware of the issue and are investigating to find a resolution.

We hope to find a resolution soon, but if concerned about submission deadlines students are advised to consult their Course Leader.

 

— Update — 30/3/2017 @ 12:20

We have found that for a number of users that the issue is a local one which can be resolved by a  reset of the browser cache.

Instructions to reset browser cache:

http://www.refreshyourcache.com/en/home/

Some users have also resolved the issue by using a different browser.

 

— Update — 30/3/2017 @ 13:20 —

Root cause of the issue has now been identified and resolved. Apologies for any inconvenience caused during this time.

My Dundee Upgrade | 06 January 2017

An agreed date to carry out an upgrade to the University’s Virtual Learning Environment (My Dundee) has been reached. The platform will be offline on Friday 06 January 2017 until 17:00 (1 day downtime) so we can perform this planned upgrade.

What are the benefits?
The upgrade will make My Dundee a more secure, stable place to work within and use to get or provide study materials.

Staff member with an active module this may affect?
Please get in touch with your School Office who can provide you with a route to log this.

If you have any questions about this upgrade, please contact the IT Service Desk (ref #1114).

📆 Add to calendar

My Dundee and Safe Assign

My Dundee Downtime

My Dundee will be unavailable between 09:00 – 09:20 next Tuesday morning (04th October).

This is required for urgent maintenance. Unfortunately the nature of the work requires it to be performed during standard work hours.

We apologise in advance for any inconvenience.

Safe Assign

Our Safe Assign vendor has reported some performance issues around their service.

When using the service, please be patient when waiting for submissions to go through etc. This is due to ‘unprecedented’ traffic on our suppliers servers.

You can contact elearning@dundee.ac.uk with any questions and report any errors to help4u@dundee.ac.uk.

My Dundee Upgrade

22.07.16 at 16:15 | My Dundee is now back online and available to all students and staff. Thanks for your patience while we performed the upgrade.


18.07.16 at 11:15 |My Dundee is now offline to allow for planned maintenance. The current expected date at which it will be available is Friday 22nd July 2016.


07.07.16 at 12:51 | The University’s learning platform (My Dundee) will be unavailable from Mon 18 – Fri 22 July 2016 while our technical team perform a system upgrade.

Tip: Please ensure you download any learning resources you may need over this period before the start date of the work.

Module and Programme Leads
To assist with contingency planning, we ask that Module and Programme leads who have new modules starting on Mon 18, or that have assessment/submission requirements during the offline period log these in the capture form.

If you have any questions regarding this upgrade, please contact the UoD IT Service Desk quoting change 907.