Category: Planned Maintenance

Advanced notice of planned maintenance that may have an impact on users.

eVision and SITS upgrade | 17-20 Nov 2018

The eVision portal and SITS Client will be upgraded between Sat 17 and Tue 20 Nov.

Impact
You will be unable to login to either of these systems during the upgrade. Work will be completed on Tue 20 Nov and you will be able to access eVision and SITS on Wed 21 Nov.

Who will be affected?

  • Applicants using eVision to manage their UoD application.
  • Students using eVision to update their personal details and check things like their exam results and tuition fee balance.
  • Staff members using the SITS Client to manage student details or eVision to carry out administrative and reporting functions.

Benefits
This upgrade will ensure that the service continues to be supported and meet statutory requirements.

If you have any questions about the upgrade, please contact Help4U (change no: C1811-051).

Ninewells network migrations

Areas of Ninewells Campus will be migrated across to the new network in November. Migrations start at 07:00 and end at 18:00. The following areas are likely to be affected on the dates given below:

  • Tue 06 Nov – Lab Block (inc Tannis Drummond), Corridors 5J, 5M, 6M, 7M, and 7P
  • Wed 07 Nov – Lab Block, Corridors 5, 5G, and 5H
  • Thu 08 Nov – Level 10 and Diabetes Centre
  • Tue 13 – Wed 14 Nov – Teaching Lecture Theatres, Teaching Rooms, and UoD Library
  • Tue 20 Nov – Corridors 6G, 6L, and 7L
  • Wed 21 Nov – Corridors 5H, 5L, and 6G
  • Thu 22 Nov – Corridor 5 (Resource Unit)

Your network service should be considered at risk across the series of migrations.

Impact: There will be no internet access in these areas on the specific days indicated above. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network. Work will continue in the days following the migration to restore connectivity to anything that needs extra help to get back online.

Actions for you once the work is complete
Follow the guidance below to re-establish your computers wired (ethernet) connection:

  • Unmanaged computers
    You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.
  • Managed computers (Staff Desktops) 
    Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

UoD_WiFi will disappear in your area. Connect to eduroam wifi using your full username (jbloggs@dundee.ac.uk) thereafter.

 

Reporting issues/getting help: Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh webpage.

NHS Tayside LDAP Directory Service

Please be advised that a system upgrade is being carried out on the NHS Tayside LDAP Directory Service on Thursday 25th October from 10am for approx 3 hours.

There should be no interruptions when using this service to access NHS Tayside applications, however the ability to update your LDAP password or LDAP details will be unavailable throughout this work

Questionmark OnDemand maintenance

Questionmark OnDemand will be updated on Sat 20 Oct between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1810-3557).

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 15th September between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (Ref 1809-0486)

Three week maintenance period

Our underlying technology infrastructure will enter a three week maintenance period to bring it up to a consistent standard across the board.

When is this happening? 
Work will start on Mon 20 Aug and is expected to finish on Fri 7 Sep.

What will the impact be? 
Service interruption is anticipated but will be managed accordingly and in a timely manner.

Do you need to do anything? 
You don’t need to take any action to prepare. If you have any questions or experience an issue, please contact the Service Desk.

Mackenzie and TASC Network Migrations

The Mackenzie Building and TASC (TAyside Medical Science Centre) at our Ninewells campus will be migrated across to the new network on Tue 21 – Fri 24 Aug (07:00-18:00). The following areas will be affected at the times below:

  • Mackenzie Building
    • Expect disruption all day Tue 21 Aug – phones and internet access should be restored by close of day
    • Work will continue on Wed 22 – Fri 24 to restore connectivity to anything that needs extra help to get back online
  • TASC
    • Expect disruption all day Wed 22 Aug – phones and internet access should be restored by close of day
    • Work will continue on Thu 23 – Fri 24 to restore connectivity to anything that needs extra help to get back online

Impact
There will be no internet access in these areas on the specific days indicated above. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered at risk up until 18:00 on Fri 24.

Whilst the replacement of the network equipment should be completed by Fri evening, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

 

Actions 
Follow the guidance below to re-establish your computers’ wired (ethernet) connection afterwards:

  • Unmanaged computers
    You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.
  • Managed computers (Staff Desktops) 
    Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
  • UoD_WiFi will disappear in these areas. Connect to eduroam wifi using your full username (jbloggs@dundee.ac.uk) thereafter.

 

Reporting issues/getting help
Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

Read more about this project on the Network Refresh webpage.

UNIFI Services Unavailable Wednesday 1st August 2018 – COMPLETE

Due to planned system maintenance, all Unifi services (including Medblogs login applications) will be unavailable from approximately 12:00pm, on Wednesday 1st August 2018.

All Unifi services should be available again by 3:00pm, at the latest, but the rest of that day and evening should be considered “at risk”.

If you try to access one of the Unifi services whilst the system maintenance is in progress, you will be redirected to this status page.

Once the maintenance is complete, this status page will be updated to confirm this.  (There will also be confirmation added to the pages of each of the Unifi services).

If you try to access one of the Unifi services after the maintenance is complete and:

  • continue to be redirected to this status page – please restart your browser and try again.
  • you see an error page – please clear your browser cookies for unifi.dundee.ac.uk and try again.

 

Update (01/08/2018 @ 14:00): The system maintenance is complete and all Unifi services are available again.  If you experience any difficulties, please follow the instructions above.