Category: Planned Maintenance

Advanced notice of planned maintenance that may have an impact on users.

Homes storage (Life Sciences) migration

We’re moving any files you have stored on Life Sciences Homes (H: or L: Drive) to a new, more reliable storage solution on Tues 22 May from 07:00-09:00.

Will this affect me?
If the H: or L: drive on your computer is mapped to \\homes\… then you will be affected by this change.

What impact will this have?
Any data you have stored in these areas on your computer will be inaccessible during the work window. This includes files on your desktop. There will be no change to the place you store your files afterwards.

Do I need to do anything?
Please shut down your computer before 07:00 on 22 May and log back in after 09:00.

Why is this happening?
Many of you have been experiencing intermittent issues with access to \\homes and your files. As a result, we’ve commissioned a new Homes server and are duplicating your data onto it. This will result in a more stable and resilient environment for your personal data.

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 19th May at 07:00 and may be unavailable until Monday morning.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1805-0636)

Changes to your Junk Email folder

We’re making changes to the email system that will improve the filter on your Junk Email Folder from Wed 25 Apr.

Impact
If you don’t already do so, you need to start checking and managing your Junk Email folder regularly. Most emails diverted to this folder will be junk and spam/phishing, but some legitimate emails may be sent there too.

What to do with spam/phishing emails you find in this folder
Report these emails to Microsoft using the instructions in our web guide before deleting from your Deleted folder.

What to do with any legitimate emails you find in this folder
Right-click the email and mark as Not junk to divert the email to your Inbox folder. All emails you receive from that sender will go to your Inbox from then on. Further instructions can be found in our web guide.

Benefit
This will reduce the amount of fraudulent emails that make it into your Inbox, decreasing the likelihood you’ll interact with them.

Getting help
If you have any issues or questions, please contact the Service Desk (C1804-007).

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 21 April between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the QuestionmarkOnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1804-0827)

Questionmark OnDemand

Questionmark OnDemand will be updated on Sat 20 Jan between 07:00 and 11:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security and uptime of the platform.

Reporting issues/getting help
If you have any questions about the update, please contact the IT service desk via Help4U (ref 1801-0165).

Online Timetabling

We will be carrying out work on the Online Timetabling on Mon 11 Dec at 15:00

Impact

Although access may not be affected for all users, the service should be seen as at-risk until 16:00.

Benefits

The maintenance work will address issues raised by users and allow us to support the service in a more reliable way.

Further information

If you require any more information regarding this change (C1709-034), please contact help4u@dundee.ac.uk

My Dundee will be down on Fri 5 Jan

My Dundee will be taken offline for maintenance on the morning of Fri 5 Jan 2018. The service
should be restored and made available to you later the same day, though there will be an ‘at risk’
period that extends to Mon 8 Jan.

At risk?
The maintenance period should be limited to Fri 5, but as with any major technical activity, it is possible that an unforeseen issue will arise. Because of the weekend, downtime may extend through to Mon 8.

What and who will this effect?
My Dundee and all services delivered through it will be unavailable to all during the downtime. Anyone trying to access my.dundee.ac.uk will be shown a notice explaining the situation.

Any questions about this downtime can be sent through Help4U.

Power supply work affecting Tower Building

Essential work on the power supply to the main Tower Building comms room will take place on Tue 12 Dec between 07:00 – 08:00.

Impact: An hour-long power outage will take place that affects all areas from Level 2 upwards (excluding Tower Extension). Both the wired and wifi network will be unavailable in these areas at that time.

Why? To resolve a fault and ensure a continuous, stable power source is in place.

DUSA Network Migration

DUSA will be migrated across to the new network on Wed 10 Jan from 07:00-19:00. This will affect the whole building.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.

Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Impact
There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 
Follow the guidance below to re-establish your computers’ wired connection afterward:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Connect to eduroam to get super-fast wifi using your full username
For further instructions, visit the Get Connected website page.

 

Reporting issues/getting help
Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All DUSA activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.