Category: Planned Maintenance

Advanced notice of planned maintenance that may have an impact on users.

Planned Maintenance: OnDemand 09:00-15:00 20/07/19

Please be aware, maintenance of the Questionmark OnDemand EU platform (ondemand.questionmark.eu) will result in greater risk of downtime/disruption to the service during the following window:

09:00-15:00 (BST) Saturday 20th July

During the maintenance window, Questionmark OnDemand users may experience service disruptions.

Full live data can be found on the Questionmark status page:

http://status.questionmark.com/

Scheduled Maintenance: iGrasp

iGRasp – Essential Maintenance – 13 June 2019 (22:00 – 00:00 BST)

SABA/Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the iGRasp environment on Thursday 13th June 2019, between 22:00 – 00:00 BST.

The result is that iGRasp will be unavailable during this time.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with.

Should you receive any queries or complaints as a result of this, please do not hesitate in contacting Sarah Christie/Audrey Winton/Steven Wiggetts, Business Services (People Systems) via the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.

Service Maintenance: Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 15th June between 07:00-19:00.

Impact

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

New campus network certificate

Connected to our wired or wifi network on campus before? If yes, you accepted our network certificate the first time you did this on each of your personal and non-managed devices.

The time has come for this certificate to be renewed. It will be replaced on Thu 23 May.

Once this change is made, you may have to accept the new certificate on your devices when next connecting them to eduroam – expect to see a pop-up window appear and ensure you take action.

Some devices may not prompt at all (certain Android devices, for example) and the certificate will apply in the background without you noticing. Managed University desktops will be unaffected.

You will receive a direct email to your @dundee.ac.uk account shortly, which contains more detail.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 20th April between 09:00 and 15:00.

Impact

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Changes to wireless network service

We’re upgrading the University’s wireless infrastructure. Find out why in the One Dundee blog post.

This work will take place in the evenings (18:00 – 23:00) of Tue 2 and Thu 4 Apr.

Within each work window, each wireless access point should only be offline for approximately 10-15 mins at a time.

If you are connected to an access point when it upgrades / reloads the new software, the wireless controller should try and move your device to another available access point so you continue to get wifi. Due to the quantity of access point reloads, we can’t guarantee this in all circumstances and you may need to accept a short service outage.

If you have any questions, contact the Service Desk quoting ref C1901-027.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 16th March between 09:00 and 15:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.