Category: Planned Maintenance

Advanced notice of planned maintenance that may have an impact on users.

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 21 July between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1807-2319).

Essential Work on Network Cabinets in Matthew Building Level 6 on Friday 13th July (Morning)

Estates and Buildings need to carry out some essential maintenance work on one of the network cabinets on level 6 of the Matthew Building. This will affect Architecture and Urban Planning staff.
 
This work is being carried out at 8am tomorrow (Friday 13th July) morning.
The disruption will be approximately 1hr, and during that time the network switches will be down. That will mean no wired (including phone) or wireless networking in the vicinity for the duration of the work.
 
UoD IT are working with Estates and Buildings on this and will be on hand to make sure there are no issues once the cabinets go back on line.
UPDATE: All work completed and network is running normally again.

Turnitin maintenance

Next week, the following Turnitin services will be unavailable on July 10:

  • Turnitin and TurnitinUK (including all integrations)
  • Feedback Studio for iOS
  • iThenticate
  • WriteCheck

The services will be unavailable at the following times:

  • PDT | July 10 | 08:00 – 16:00
  • BST J | July 10 | 16:00 – 00:00
  • AEST  | July 11 | 01:00 – 09:00

How will you be affected?
You won’t be able to submit or grade during these times so please ensure any submission deadlines are adjusted to fall outside of this window.

Stay updated
For Turnitin system status updates, you can also follow them on Twitter (@TurnitinStatus).

 

Unifi – Planned Maintenance – 12:00pm, on Monday 2nd July 2018

Due to planned system maintenance, all Unifi services (including Medblogs login applications) will be unavailable from approximately 12:00pm, on Monday 2nd July 2018.

All Unifi services should be available again by 3:00pm, at the latest, but the rest of that day and evening should be considered “at risk”

 

Due to unforeseen circumstances, the system maintenance scheduled for today has been postponed.  Further information will follow, when the maintenance has been rescheduled.

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 16th Jun between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1806-0733)

Moving our mobile phone contracts from EE to O2

All staff members with a mobile phone on an EE contract will transfer to the O2 network week commencing 26 June 2018.

We have sent out emails to all EE users informing you of whether your mobile phone contract will be:

  • Transferred to O2, or
  • Terminated prior to the transfer

If we’re transferring your EE mobile phone contract to O2

Step 1. Fill out the compulsory acknowledgement form that was emailed to you before 21 June. Let us know where you want to pick your new SIM card up from in the form (or let us know you can’t).

Step 2. Back up your contacts. If you’ve saved your contacts to your SIM card, be sure to back them up to your phone so they don’t get lost.

Step 3. Get your SIM card. We can fit your new SIM card into your phone on the 26 June – it should only take five to ten minutes. If you’re at a meeting, you can give your phone to a colleague to give to the Service Desk on your behalf.

If we’re terminating your EE mobile phone contract

Step 1. Back up your contacts and information. Once you give your phone back, you’ll not be able to access any data stored on it again. Be sure to go through your phone and back up everything you need.

Step 2. Remote wipe your phone. Secure Mobile Working (Company Portal App) should be installed on your phone, given it’s compulsory. You can either:

  • use it to factory reset your phone yourself, or
  • let us know this is still to be done when you drop it off

Step 3. Drop off your phone at an IT Service Point. Visit the IT website to find the nearest Service Point to you. If you aren’t able to drop-off your phone, let us know by replying to this message.

Exceptions if you’re outside the UK

Staff members outside of the UK during the week commencing 26 June will not be affected. They may be affected once they return to the UK and reconnect to a UK signal. This means that between the time of arriving back in the UK and returning to campus to receive a new SIM card, the staff member may have no access to their phone and should plan accordingly.

 

If you have an EE mobile phone contract and aren’t sure what will happen to your phone

Contact your School Manager or Head of Professional Service.

 

Reporting issues and getting help

If you have any questions about this, please contact the Service Desk.

Dental Hospital Network Migration

The Dental Hospital will be migrated across to the new network on Wed 30 – Thu 31 May (07:00-18:00).

Impact
There will be no internet access in the building across these two days. Migrations will affect all client devices such as PCs, laptops, printers, desk phones, building management systems etc. connected to the University network.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered at risk up until 18:00 on Wed 30.

Whilst the replacement of the network equipment should be completed by Wed evening, some devices (such as printers etc.) may need further configuration afterwards. Work to update such devices will be carried out on subsequent days if required.

Actions 
Follow the guidance below to re-establish your computers’ wired (ethernet) connection afterwards:

Unmanaged computers
You will need to enable 802.1x authentication on your wired network connection post-migration. Go to the IT webpage to source the instructions you need.

Managed computers (e.g. Staff Desktop) 
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

UoD_WiFi will disappear in your area. Connect to eduroam to get super-fast wifi using your full username (jbloggs@dundee.ac.uk).

 

Reporting issues/getting help
Please contact the Service Desk online or by phone on extension 88000 once the work is complete.

All Dental Hospital activities will run on the University’s new, next-gen network following the successful migration.

Read more about this project on the Network Refresh Blog.

Homes storage (Life Sciences) migration

We’re moving any files you have stored on Life Sciences Homes (H: or L: Drive) to a new, more reliable storage solution on Tues 22 May from 07:00-09:00.

Will this affect me?
If the H: or L: drive on your computer is mapped to \\homes\… then you will be affected by this change.

What impact will this have?
Any data you have stored in these areas on your computer will be inaccessible during the work window. This includes files on your desktop. There will be no change to the place you store your files afterwards.

Do I need to do anything?
Please shut down your computer before 07:00 on 22 May and log back in after 09:00.

Why is this happening?
Many of you have been experiencing intermittent issues with access to \\homes and your files. As a result, we’ve commissioned a new Homes server and are duplicating your data onto it. This will result in a more stable and resilient environment for your personal data.

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 19th May at 07:00 and may be unavailable until Monday morning.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1805-0636)