Category: Planned Maintenance

Advanced notice of planned maintenance that may have an impact on users.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 16th March between 09:00 and 15:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Minitab Software – Essential Maintenance

Minitab Software  –  the statistical software package will be unavailable  to all  University  of Dundee users.

The reason for this is  essential maintenance  on the licence server.

This work is scheduled to occur  at 8.00pm this evening (Friday 8th March)  – please ensure you are logged of the Minitab software at this time.

We expect the work to be completed by 8.30 pm this evening.

Apologies for any inconvenience this may cause.

iGRasp – Essential Maintenance – 27 February 2019 (18:00 – 22:00 GMT)

SABA Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the iGRasp environment on Wednesday 27 February 2019, between 18:00 – 22:00 GMT.

The result is that iGRasp will be unavailable for up to 60 minutes during this maintenance window.

Please note that this will affect the front end websites which candidates interact, a message will be displayed on the front facing web pages.

Please accept our apologies for any inconvenience this may cause.

Sir James Black Centre Network Migration

The Sir James Black Centre will be migrated to the new wired network on the Wed 20 – Thu 21 Feb and Tue 26 – Wed 27 Feb. Migrations will take place between 08:00 and 18:00 and affect the following areas on the days/times indicted below.

  • Wed 20 Feb, JBC Floor G
  • Thu 21 Feb, JBC Floor 1
  • Tue 26 Feb, JBC Floors 2 and M
  • Wed 27 Feb, JBC Floors 3, 4 and 5

Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on the day.

Some devices (such as printers) may need further configuration once the network equipment has been replaced. Work to update such devices will carried out on the days following the migration.

Impact
There will be no access to the wired network and disruption to the wireless network. If having internet access on the day of the migration is essential to your work, we advise that you relocate away from the building.

The migration will affect all client devices such as PCs and laptops, office desk phones, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.

Reporting issues / getting help
Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.

All Sir James Black Centre activities will run on the new, next-generation network when complete.

Upgrade to new SonicWall VPN

We have identified an issue with our new Sonicwall VPN that is impacting a number of users. A fix will be applied on Tue 12 Feb between 07:15-07:45 that will require a number of reloads of the VPN and result in disruption for all users of it. The VPN service should be considered at risk up until 09:00 on the day.

Post-upgrade update
We initially thought all users would need to delete and re-install the client to take advantage of the fix. Post-upgrade testing has shown this only applies to people on Windows 10 devices.

Turnitin Building Block Maintenance

The Turnitin Building Block in Blackboard (MyDundee) will be upgraded on Tuesday 12th February at 06:00.  This upgrade will only take around 1-2 minutes to apply.

Impact

Students or Staff who try to access Turnitin via Blackboard during this time will find the service unavailable.

Benefits

This upgrade contains a fix to an issue that had been reported to UoD IT – full release notes for the January 11th Turnitin Upgrade can be found here.

Reporting issues and getting help

If you do experience any issues around 06:00 on the 12th February please wait 2 minutes and try again – if the issue persists or you have any questions please contact the Service Desk.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 16th February between 09:00 and 15:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Collaborate Ultra Maintenance

Collaborate Ultra will upgraded on 7th February 2019 between 01:00 and 05:00

 

Impact

During the maintenance window users may experience intermittent availability.

 

Benefits

Full details of the changes can be found in the release notes.

 

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.