Category: Planned Maintenance

Advanced notice of planned maintenance that may have an impact on users.

JTrac | Service maintenance

The IT Student Systems team has identified the need for maintenance on the JTrac platform.

When will it take place?
Work will start at 13:00 on 14 Jun 2017 and is expected to be short in nature (only a few minutes and lasting no more than one hour).

What impact will this have?
JTrac will be unavailable to all users during this time and you will be logged out if actively using it while the work is taking place.

Why are we doing it?
To make the platform more reliable by moving it to the University’s new authentication system.

If you have any questions, please contact the IT Service Desk via Help4U (ref C1705-014).

My Dundee Upgrade | July 2017

The University’s learning platform, My Dundee, will be unavailable from Mon 17- Fri 21 July due to upgrade.

Please ensure you download any teaching/study resources you may need over this period before the start date of the change.

Why are we upgrading?
Primarily to maintain compliance with our support agreement. The CTIL team continue to evaluate new features to determine which may be enabled/promoted and updates on this can be reached here.

If you have specific module delivery concerns or questions, please contact Help4U quoting change reference C1704-054.

📅 Download the event and add to your email calendar

The Enquiry Centre Network Migration

The Enquiry Centre will be migrated across to the new network on Thu 15 Jun. The following areas will be affected at the listed time:

  • 13:00 – 15:00 | Enquiry Centre & foyer of DUSA

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Thur.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-058).

All Enquiry Centre activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Crawford Building Network Migration

The Crawford Building will be migrated across to the new network on Thu 15 Jun. The following areas will be affected at the times below:

  • 07:00 – 12:00 | North west of building
  • 07:00 – 10:00 | North east of building
  • 13:00 – 18:00 | South of building

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Thu.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-057).

All Crawford activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Tower Building & Extension Network Migration

The Tower Building & Extension will be migrated across to the new network on Tue 13 – Wed 14 Jun. The following areas will be affected at the dates/times below:

Please be aware that the networking in this building is complex and the schedule given is a guide. The service is at risk throughout the two days and some areas may be affected on an alternative day/time period to that listed.

Tue 13 Jun

  • 07:00 – 18:00 | Levels 3 & above & level 2 main finance office and teaching room 
  • 07:00 – 18:00 | Basement & ground floor south-east area

Wed 14 Jun

  • 07:00 – 12:00 | Ground floor Reception and Finance, 1st floor school office
  • 07:00 – 12:00 | Level 2 finance & some of the 1st floor
  • 13:00 – 14:00 | Ground floor east wing, new area 
  • 13:00 – 18:00 | Tower Extension – Whole building  

You may find your device becomes active prior to the completion time if situated in this building on either day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-078/063).

All Tower activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

🖥️ Please restart your computer if asked

A planned change was applied to the infrastructure all University managed computers run on this morning, including the staff and student desktops. This remedial patch means the server these devices talk to now benefits from the latest bug fixes and should contribute to an overall performance improvement.

What do I need to do? If your PC prompts you to perform a restart, please do so without delay.

This change was triggered by the Office slowness problem (Call 1704-3524) investigation and is one of a series of progressive changes that will be implemented to resolve the issue.

Main Library Network Migration

The Library will be migrated across to the new network on Thu 08 Jun. The following areas will be affected at the dates/times below:

  • 07:00 – 18:00 | Extension
  • 07:00 – 12:00 | Ground floor and half of first floor
  • 13:00 – 18:00 | Half of the first floor and second floor

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Thur.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref 1705-084).

All Main Library activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

5-7 Hawkhill Place Network Migration

Hawkhill place will be migrated across to the new network on Wed 07 Jun. The following areas will be affected at the dates/times below:

  • 13:00 – 15:00 | 5-7 Hawkhill Place – Whole building

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-081).

All 5-7 Hawkhill Place activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Scrymgeour Building Network Migration

The Scrymgeour building will be migrated across to the new network on Tue 06 – Wed 07 Jun. The following areas will be affected at the dates/times below:

Tue 06 Jun

  • 07:00 – 12:00 | South of building basement
  • 07:00 – 12:00 | North of building two top floors
  • 13:00 – 18:00 | South of building basement and ground floors
  • 13:00 – 18:00 | South of building all floors above ground

Wed 07 Jun

  • 07:00 – 12:00 | North of building ground and first 
  • 07:00 – 12:00 | North of building basement
  • 13:00 – 16:00 | Front door office

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-071).

All Scrymgeour activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Bristol Online Survey (BOS) Downtime

Ownership of the Bristol Online Surveys (BOS) tool is scheduled to transfer from the University of Bristol to Jisc on Tuesday 1 August 2017, during which there will be a period of downtime. Current expectation is that the downtime will last no longer than 24 hours.

Unfortunately, the above transfer date is outwith the control of the University of Dundee, however, support will continue to be provided as normal by the LLC & CI Survey Service during the transitional time. Following the transfer, there should be no noticeable difference to your use of the BOS survey tool.

If you have any queries, please do not hesitate to contact the Library via LLC-Surveys@dundee.ac.uk.