Category: Planned Maintenance

Advanced notice of planned maintenance that may have an impact on users.

Dalhousie Building Network Migration

The Dalhousie Building will be migrated across to the new network on Sat 28 and Sun 29 Oct all day.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Dalhousie Building activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

1-3 Perth Road Network Migration

1-3 Perth Road will be migrated across to the new network on Thu 19 Oct. The following areas will be affected at the times below:

  • Thu 19 Oct, 07:00 – 12:00 | 3 Perth Road, Ground and 1st Floor (West)
  • Thu 19 Oct, 13:00 – 15:00 | 1 Perth Road, Basement, Ground and 1st Floors
  • Thu 19 Oct, 15:00 – 19:00 | 3 Perth Road, 1st Floor (East)

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All 1-3 Perth Road activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

Ewing Building Network Migration

The Ewing Building will be migrated across to the new network on Tue 17 and Wed 18 Oct. The following areas will be affected at the times below:

  • Tue 17 Oct, 07:00 – 12:00 | Basement and ground floor
  • Tue 17 Oct, 13:00 – 18:00 | First floor west
  • Wed 18 Oct, 07:00 – 18:00 | First floor east

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Ewing Building activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

QUEMIS Currently Unavailable

At present we are in the process of migrating QUEMIS (estates and building repairs request system) to the new version. As a result of this the older system has to be taken offline to ensure that the data is copied to the new system correctly.

This means that there will be a downtime from 2:30 today until tomorrow at which point the new system will take over.

Apologies for any inconvenience caused in the meantime

Delayed Implementation: New Email Security Feature

This change was not implemented on Tue 15 Aug due to unforeseen circumstances.

The Sender Policy Framework (SPF) will instead be applied to the University’s email system on Thu 28 Sep. This best practice measure is part of an ongoing effort to help everyone stay safe and secure.

What does SPF do?
It passes your received email through an automatic ‘check’ to:

  • Verify that it comes from the University’s email system
  • Confirm that the displayed sender address matches the one found in the email header (i.e. it is not from a ‘spoofed’ account)

SPF inserts a warning message into any email that fails either/both of these checks to let you know it carries the tell-tale signs of an illegitimate message. From then on, it is up to you to make some informed decisions.


Will I notice anything different?
Potentially, yes. If any of the emails you receive fail the SPF check, they will be tagged with text (outlined below) in the subject line and the email body itself as a header to highlight this to you:

  • Subject line: ‘UNVERIFIED SENDER’
  • Email body: ‘The University e-mail system cannot verify the authenticity of this message; treat it with caution’

Does that mean it’s definitely spam?
No. The check itself is not 100% fool proof and on occasion, it may fail legitimate emails. If there are grounds for you to think this is the case, for example you were expecting an email from that person or on that subject, personally check with the sender to confirm their email is genuine before engaging with anything in it.

What is it for then?
SPF is here to enhance your ability to identify malicious emails, not to replace your important and continued role in the process of doing so. Please always consider each email you receive with care and exercise the sound thinking we’ve shared with you on many occasions before interacting with any links, attachments or calls to action they contain, as we know you already endeavour to do.

What should I do if I receive an email with the warning message?

  • Follow the advice given above and be cautious with it until you are confident it is legitimate. If you cannot confirm this yourself, please contact IT via Help4U so we can investigate on your behalf.
  • Follow the instructions below in the event the email is suspicious and we will apply appropriate technical measures to prevent that sender entering anything into your email system again.

How do I report a suspicious email?
Send (do not forward) it to us as an attachment using the instructions on this webpage.

Why are we doing this?
Every day brings with it more headlines about accounts being hacked, ransomware attacks making their way around the world and systems being compromised. The University takes security seriously and SPF is a small factor we can introduce that will help you contribute to keeping your place of work or study as cyber safe as it can be.

We apologise for any inconvenience caused by this delay, particularly to anyone who has received suspicious emails in the interim.

If you have any questions or concerns about this change, please contact us via Help4U (ref C1707-023).

Bristol Online Survey (BOS) Downtime

Ownership of the Bristol Online Surveys (BOS) tool is scheduled to transfer from the University of Bristol to Jisc on Tue 03 Oct 2017, during which there will be a period of downtime. Current expectation is that the downtime will last no longer than 48 hours.

Unfortunately, the above transfer date is outwith the control of the University of Dundee, however, support will continue to be provided as normal by the LLC & CI Survey Service during the transitional time. Following the transfer, there should be no noticeable difference to your use of the BOS survey tool.

If you have any queries, please do not hesitate to contact the Library via LLC-Surveys@dundee.ac.uk.

Work on student accommodation network

Next week the University’s student accommodation network will be undergoing maintenance and there will be no internet access for approximately one hour in your residence from the time given below.

Mon 25 Sep

  • Seabraes Block 2 | 13:00

Tue 26 Sep:

  • Seabraes Block 1 | 07:00
  • West Park Flats | 13:00

Wed 27 Sep:

  • Belmont Tower | 07:00
  • Belmont Flats | 13:00

Thu 28 Sep:

  • Heathfield | 07:00
  • West Park Villas | 13:00

There may be short outages in each block after this initial hour, but during the times above the whole residence will be affected.

Apologies for any inconvenience caused.

 

Update:  All areas are now back up after the upgrades.  Thank you for your patience.

Application: iGRasp (the University’s eRecruitment application) – Maintenance Window – 15 September 2017 (22:00 – 23:00 BST)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Friday 15th September 2017 between 22:00 – 23:00 BST.

As a result of this, i-GRasp will be unavailable for up to 60 minutes whilst the maintenance takes place.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, but also the front end websites which our candidates interact with. (Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please raise them via the route noted below.)

Please accept our apologies for any inconvenience this may cause and, if you have any questions or concerns regarding this, please do not hesitate in contacting Sarah Christie, Business Services (People Systems) via the University Service Desk (Help4U@dundee.ac.uk).

Various Wifi Network Migrations

The schedule of where we will be introducing the new wifi over the next few weeks is as follows:

  • Tue 22 Aug | Fulton Building
  • Wed 23 Aug | Old Medical School Building
  • Thu 24 Aug | Queen Mother Building
  • Tue 29 Aug | Carnelley Building
  • Wed 30 Aug | Ewing Building
  • Thu 31 Aug | Kirkcaldy Teaching Block

How will it affect me?
The wifi migration will start at 08:00 in each of the buildings on its allocated day, at which point the:

  • Existing wireless (UoD_WiFi) will be switched off
  • No internet connection via wifi will be available for devices to connect to
  • Over the next 4 hours, the new wifi will be switched on in small batches
  • Some areas will become available prior to others

This means that wifi should be considered unavailable for the 4 hour period and at risk for the rest of the day.

You will need to re-connect any devices that were using UoD_WiFi to eduroam. Details of how to do this can be found on the IT Get Connected webpage.


The work will not affect the operation of the wired network (via ethernet cable). Any devices connected to this network should not experience any loss of service.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete.

We will return to these buildings to upgrade the wired network in the near future.

Read more about this project on the Network Refresh Blog.