Category: Resolved

Telephony Service Degraded

The University telephony service has now been restored to full functionality.

The reason for outage was due to two major breaks in the BT lines provided to us by Vodafone. As both our main line and our backup line went down at roughly the same time our resiliency was lost.

We are currently working with Vodafone to create a solution that will provide more resiliency in the future to prevent this issue re-occurring.

Apologies for the inconvenience.

QUEMIS Currently Unavailable

At present we are in the process of migrating QUEMIS (estates and building repairs request system) to the new version. As a result of this the older system has to be taken offline to ensure that the data is copied to the new system correctly.

This means that there will be a downtime from 2:30 today until tomorrow at which point the new system will take over.

Apologies for any inconvenience caused in the meantime

Some Campus Network Access Unavailable Due to Weekend Power Failure

Over the weekend some network access in some buildings has been affected – UoD IT  teams are working on restoring service  – specific areas that we are aware of are as follows  – RIS 11 Airlie Place , HR Dept in Tower Building   and  user desktop access to Level1 of the Sir James Black Centre (Building JBC previously known as CIR).

We will update you as soon as service is restored

Apologies for any inconvenience…

 

Work on student accommodation network

Next week the University’s student accommodation network will be undergoing maintenance and there will be no internet access for approximately one hour in your residence from the time given below.

Mon 25 Sep

  • Seabraes Block 2 | 13:00

Tue 26 Sep:

  • Seabraes Block 1 | 07:00
  • West Park Flats | 13:00

Wed 27 Sep:

  • Belmont Tower | 07:00
  • Belmont Flats | 13:00

Thu 28 Sep:

  • Heathfield | 07:00
  • West Park Villas | 13:00

There may be short outages in each block after this initial hour, but during the times above the whole residence will be affected.

Apologies for any inconvenience caused.

 

Update:  All areas are now back up after the upgrades.  Thank you for your patience.