Category: Resolved

Pecos Gateway

OneUniversity Finance – Update on PECOS Gateway Issue 

PECOS Gateway Web Catalogue issue has now been resolved. Users can now access this Web Catalogue.

If you experience any further issues with OneUniversity, please raise a call via Help4U (


We are aware that there is currently an issue in connecting with the PECOS Gateway Web Catalogue. We have raised this with the provider of Pecos as an urgent issue, which we hope to be resolved soon.

In the meantime users will be unable to access the Pecos Gateway. Please raise requisitions to gateway suppliers as ad-hoc until advised otherwise. Update will follow in due course.

Updated please note below – Service Disruption: OneUniversity Finance PO Issue


OneUniversity Finance – Update on Purchase Order Issue

The issue with the non-transmission of purchase orders to suppliers has now been resolved.  Any purchase orders affected by this issue are now being transmitted and verified with the suppliers. We anticipate that this activity will be completed by close of business Friday 13 September.

If you experience any further issues with OneUniversity, please raise a call via Help4U (


We are currently investigating an issue with OneUniversity Finance that is preventing Purchase Orders from being transmitted to the suppliers.

We are currently exploring options with the third party supplier to restore full service as soon as possible. All transactions that have failed to be transmitted to suppliers will be sent again once the situation is resolved, and we will be contacting those suppliers to confirm receipt.

This post will be updated with progress and are tracking the issue with reference number 1909-3543

Service Disruption: Sateon Door Access




Other than a handful of internal doors we have now reinstated the swipe door access to all affected buildings.  UoD IT and Estates and Buildings thank you for your patience whilst this issue was rectified.


There is currently an issue affecting swipe door access across the University Campus. Our third party provider has been contacted and we are working on a resolution as quickly as possible.

If you require access to a building urgently, please contact Campus Security on 01382 (3)85850

Further updates will be posted here in due course.

Scheduled Maintenance: University Web site 21/08/19

We are migrating some services, including the University Web site, to new infrastructure during the following maintenance window:

08:00-08:15 (BST) Wednesday 21st August 2019.

Please note that there will be some disruption to the web site during this time.

If you have any questions about this work, please contact the Service Desk quoting reference number: 1908-2444

Scheduled Maintenance: Questionmark OnDemand 17/08/19

Please be aware, maintenance of the Questionmark OnDemand EU platform ( will result in greater risk of downtime/disruption to the service during the following window:

09:00-15:00 (BST) Saturday 17th August

During the maintenance window, Questionmark OnDemand users may experience service disruptions.

The purpose of this maintenance is to deploy system updates to ensure the ongoing reliability, security and up-time of the platform.

Full live data can be found on the Questionmark status page: