Category: Resolved

Current Issue with Student Printing

We have identified an  issue with Student Printing and are currently working hard to resolve the issue as quickly as possible.

If you have attempted a print job then you will not be charged and if you believe you have been, please visit the Main Library IT service point.

This post will be updated as soon as we have more information.

Apologies for the inconvenience

Essential Work on Network Cabinets in Matthew Building Level 6 on Friday 13th July (Morning)

Estates and Buildings need to carry out some essential maintenance work on one of the network cabinets on level 6 of the Matthew Building. This will affect Architecture and Urban Planning staff.
 
This work is being carried out at 8am tomorrow (Friday 13th July) morning.
The disruption will be approximately 1hr, and during that time the network switches will be down. That will mean no wired (including phone) or wireless networking in the vicinity for the duration of the work.
 
UoD IT are working with Estates and Buildings on this and will be on hand to make sure there are no issues once the cabinets go back on line.
UPDATE: All work completed and network is running normally again.

myp2p website down

There appears to be an issue with accessing the website myp2p.dundee.ac.uk.

When trying to access this URL you are presented with the error below.

This site can’t be reached
Unable to Connect

The issue is being worked on at the moment and updates will be posted as and when they are available.

Sorry for any inconvenience.

Dundee City power outage affecting network and telephones

Following a power incident in Dundee City Centre (Greenmarket) this morning, there have been power failures on campus which has affected user access to the network and telephony services.

Working in partnership with colleagues from Campus Services, full service resumed in all affected buildings by 12:00.  Buildings affected were Carnelley, Crawford, Dalhousie, DUSA, Ewing, Fulton, Hawkhill, Life Sciences, Main Library, Matthew, OMS, OTI, QMB, Scrymgeour and Tower Building.

If you experience any issues like this please contact the Service Desk in the normal way.

We will continue to closely monitor the network should there be any further disruption.

Support.dundee.ac.uk issues

We are experiencing issues with our Bomgar system,  which will also affect users accessing the website support.dundee.ac.uk.

This is currently being worked on and we are hoping to have the service back up and running as soon as possible.

Thank you for your patience.

myp2p down – RESOLVED

There appears to be an issue with accessing the website myp2p.dundee.ac.uk.

When trying to access this URL you are presented with the error below.

This site can’t be reached
myp2p.dundee.ac.uk refused to connect.
Try:
· Checking the connection
· Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

The issue is being worked on at the moment and updates will be posted as and when they are available.

Sorry for any inconvenience.

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 16th Jun between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1806-0733)

Retiring older versions of Box applications

This week, Box will retire outdated Box applications, including Box Sync, Box Tools, and Box for Office.

If you’re using older versions of these on your laptop or computer, this will affect you. Be sure to install the latest supported version by 15 June 2018.

ACTION: Please use the following links to download the latest version of the following Box applications. This will ensure your continued access to Box and the safety of your data.

Box Sync (access your Box files on your desktop without a web browser)

  1. Log into Box: https://uod.account.box.com/login
  2. Go to: https://uod.app.box.com/settings/sync
  3. Click Box Sync
  4. Launch the BoxSyncSetup.exe that you’ve just downloaded to install.

Box Edit (edit Box files using the applications installed on your desktop)

  1. Log into Box: https://uod.account.box.com/login
  2. Go to: https://uod.app.box.com/services/browse/newest/box_edit
  3. Click + Add
  4. Launch the BoxEditSetup.exe that you’ve just downloaded to install.

Box for Office (open, edit and save files in Box directly from Microsoft Office on your Windows PC)

  1. Log into Box: https://uod.account.box.com/login
  2. Go to: https://uod.app.box.com/services/browse/newest/box_for_office
  3. Click + Add
  4. Launch the BoxForOffice.exe that you’ve just downloaded to install.

Getting help and reporting issues

If you have any other queries, please don’t hesitate to contact the Service Desk (ref number 1806-0871).