Category: Resolved

Kirkcaldy Teaching Block Network Migration

The Kirkcaldy Teaching Block will be migrated across to the new network on Sat 18 Nov all day.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All Kirkcaldy Teaching Block activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

OMS Building Network Migration

The OMS Building will be migrated across to the new network on Sun 19 Nov all day.

You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00.  Whilst the replacement of the network equipment should be completed on the day of migration, some devices (such as printers etc.) may need further configuration once the network equipment has been replaced, therefore it is possible that work to update such devices is carried out on subsequent days.

Impact

There will be no access to the wired and wireless network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc. connected to the University network.

Actions 

Follow the guidance below to re-establish your computers’ wired connection afterward:

  • Unmanaged computers

You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows/macOS X/Linux instructions to your desktop beforehand to help you do this.

  • Managed computers (e.g. Staff Desktop) 

Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the eduroam, which is already available in various locations around campus, visit the Get Connected website page for students and staff.

Reporting issues/getting help

Please contact the IT Service Desk via Help4U or by phone on extension 88000 once the work is complete.

All OMS building activities will run on the University’s new, next-generation network following the successful migration.

Read more about this project on the Network Refresh Blog.

Heathfield Network Activity

Please be aware that tomorrow, Fri 03 Nov, the University’s student accommodation network will be undergoing maintenance. This means there will be no internet access for approximately five minutes in Heathfield Block 7 from 12:00. The network will be at risk for up to two hours.
This will ensure your network continues to perform at a high standard for the rest of your stay.
Please contact IT after the work is complete should you experience any issues.

Service Restored: Dalhousie Network Outage

The issues affecting network connectivity within Dalhousie this morning (Monday 30th October) have been identified and resolved with full restoration of service.

Service Restored: We are currently experiencing some network connectivity issues in the Dalhousie building affecting both PC’s and telephony. The team are currently investigating the issue and have identified a problem. Further updates will be issued as soon as we have any more information.

Telephony Issues – Calling NHS Numbers

We have some reported issues with users unable to call NHS numbers today.

A call has been logged with both NHS IT Service Desk and with our telephony service and support provider for investigation.

Numbers prefixed with a 2 are currently not operational. Example: 2 35 XXX

As a workaround users can dial the NHS switchboard number and ask to be transferred.

NHS Switchboard : (9) 01382 660 111

I will update you when I receive some more information from our support provider.

 

Update @ 15:00 on 26/10/17

An issue has been identified on the PBX link between the University and Ninewells. Our Support and Service provider and NHS IT are investigating to determine a solution.

 

Update @ 09:30 on 27/10/17

Please be advised that the issue regarding telephony between UoD and NHS number has now been confirmed as resolved by our Service Provider. Local tests also confirm this is the case.

Apologies for any inconvenience caused.

 

Matthew Building – Power Outage – Sunday 29th October

Estates and Campus Services advise that there will be a power outage to the whole of the Matthew Building on Sunday 29/10/17. The power outage is expected to last the whole day.

Due to the loss of power IT services including wifi, network and desktops will be unavailable in this area.

UoD IT support will be on hand early Monday morning to check and confirm IT services are fully operational following restoration of power.

Scheduled software upgrade

We will be working with Dell and Circle IT to upgrade the software which runs our:

  • core network routers | Sat 28 Oct
  • border gateway routers | Sun 29 Oct

This work will be undertaken between 07:00-08:00 each morning.

Impact
Each router performs as a pair and only one will be upgraded at a time. This ensures the University maintains connectivity to both on and off-campus services throughout. Although internet access will not be affected, the network service should be seen as at-risk.

Benefits
The software upgrade will resolve several background issues and allow us to support the network in a more reliable way.

Further information
If you require any more information regarding this change (C1709-043), please contact help4u@dundee.ac.uk

IP Phones – Time Incorrect

Please be advised that all IP phones are showing time as 1 hour behind local time. UoD IT are aware of the issue and have reported this to our service and support provider for investigation.

 

Update: 10:10 — 23/10/2017

After liaising with our telephony provider the decision has been made not to change the time on the IP telephones before the clocks go back this weekend (29th October).

The change to fix the time would cause a 45 minute telephony outage and users would lose their call logs and any unsaved voicemail messages as a result of the change.

This has been deemed an unnecessary change given the short timescales involved.