Category: Resolved

RESOLVED: Dialling NHS numbers at Ninewells

We are currently dealing with an issue at Ninewells campus where University IP phones are unable to dial NHS phone numbers, normally users would dial a number with a preceding ‘2’ to connect.

This issue is being dealt with as a top priority and we will keep this post updated with any progress. We are tracking this issue with reference number 1905-2396.

 

Generating usernames in different format for new staff

The University’s staff account creation process is scheduled to change on Tue 14 May. Usernames generated for new staff joining us will have a different format (combination of name and unique number) from then on.

A similar change was applied to the student account creation process earlier in the year, so you will start to see students arrive with different username formats (reflect matriculation / student ID numbers) too – some are already here and studying with us.

If you are a current student or staff member with the old format of username, your email address will be unaffected.

Read the project page to find out what the new username formats are and why these changes were necessary.

Resolved: Access to SITS

We are currently investigating an issue with SITS where some users are unable to log in to the system.

We are recording this incident with reference number 1905-1054 and will update this post with progress.

Service Unavailable – Administrative Access To Sateon Door Access System

Administrative  access to the Sateon Door Access System is currently unavailable. However, swipe door access to buildings remains unaffected as this time.

We are working with our 3rd Party providers to resolve this issue as quickly as possible.  Should you wish to log a call with the Service Desk regarding this outage please email help4u@dundee.ac.uk referencing  call number 1905-0929.

Service Unavailable: Sateon Door Access

We are aware of issues with the system that grants access to various buildings on campus this morning. UoD IT are currently in the process of working with E&B and contacting our 3rd party suppliers to have this issue resolved as quickly as possible. This is being treated with the highest priority.

Please accept our apologies for any inconvenience caused.

Single Sign On (SSO) Unavailable

An issue with one of our servers meant that some users could not access services such as Box. This issue has been resolved; please close your web browser and try again.

If you are still having trouble, please let us know, and we will do our best to assist: help4u@dundee.ac.uk

Apologies for any inconvenience caused.

Service Outage – Turnitin

Please be aware that our supplier has confirmed there are currently issues with the Turnitin service.

The issue exists at the supplier end and is outside of our control – we will however, keep pressing them for a resolution and will update status on this thread as we hear.

This issue is logged as call number 1904-1398.

UPDATE: Turnitin considers this issue to be resolved, thank you for your patience.

Sateon Unavailable

We are aware that users are currently experiencing issues accessing Sateon. IT are working with their third party suppliers to rectify this situation as quickly as possible. Please accept our apologies for any inconvenience this outage is causing.