Category: Resolved

Service Unavailable: Cognos

UoD IT are receiving several reports of users unable to access finance system, Cognos.

We believe this to be resolved and are reaching out to those who have contacted help4u, please try again now and get in touch if you are still having trouble: help4u@dundee.ac.uk

Reference number: 1907-3193

Service unavailable: SITS

Several users are reporting that they are unable to log into SITS again this morning, Tuesday 16th July.

We have a workaround in place that should allow users to log in now, please try again if you have been experiencing issues.

UoD IT are tracking the issue in call reference 1907-2813, and we will update this post with further updates.

Disruption: Ninewells Hospital network

1 July 2019 – 12:30

All power has been restored on site and the network is back to full service.  There may be some issues reconncecting devices and if you experience any issues please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Incident number: 1906-5359

1 July 2019 – 09:30

All power has been restored on site and one area of the University network remains unavailable (Trust 28).  We are working with electrical engineers to restore power to enable that part of the network to be restored.

If you experience any issues please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Incident number: 1906-5359

30 June 2019 – 20:00

All power has been restored on site and one area of the University network remains unavailable.  This will be fixed first thing in the morning.

If you experience any issues please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Incident number: 1906-5359

30 June 2019 – 09:00

A power issue overnight at Ninewells has had a significant impact to services provided by the University and NHS.  We are working with Estates and NHS colleagues to resume a normal service as soon as possible.

One area remains affected and if you continue to experience any issues please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Incident number: 1906-5359

Service Disruption: City Campus Network

1 July 2019 – 09:30

All areas of the network are back to a full service

If your area remains affected please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Incident number:1906-5296

30 June 2019 – 20:00

The following buildings, including telephony, remain partially affected:

Airlie Place, Crawford, Kirkcaldy, Matthew, MSI, Ninewells and Tower Building.

If your area remains affected please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Please note that this does not affect exams or clearing.  Teams will attend on site first thing to resume service.

Incident number:1906-5296

29 June 2019 – 21:00

The following buildings, including telephony, remain affected:

Airlie Place, Crawford, Kirkcaldy, Matthew, MSI, Ninewells and Tower Building.

If your area remains affected please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Incident number:1906-5296

29 June 2019 – 17:30

Following this afternoon’s electrical storm there was an interruption to the Unviersity’s computing network.  While most of the network resumed to normal service some areas remain affected.

We are currently working through a list of tasks to resolve.  The undernoted areas remain affected:

Airlie Place, Crawford, Matthew, MSI, Ninewells and Tower Building.

If your area remains affected please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Incident number:1906-5296

Service Disruption: Turnitin (assignment submissions) and MyDundee

29 June 2019 – 11:00

Service has been restored.

29 June 2019 – 10:30

Our investigation shows that there may be an intermittent and wider issue with MyDundee that also affects Turnitin.  We are currently testing a solution and hope to resume service as soon as possible.

If you are experiencing issues please log a call under 1906-5222.

28 June 2019 – 21:00

A small number of students have reported issues submitting their assignments using Turnitin.

Engineers are currently investigating this issue and will update this page as soon as possible.

Incident number: 1906-5222