Category: Resolved

JTrac | Service maintenance

The IT Student Systems team has identified the need for maintenance on the JTrac platform.

When will it take place?
Work will start at 13:00 on 14 Jun 2017 and is expected to be short in nature (only a few minutes and lasting no more than one hour).

What impact will this have?
JTrac will be unavailable to all users during this time and you will be logged out if actively using it while the work is taking place.

Why are we doing it?
To make the platform more reliable by moving it to the University’s new authentication system.

If you have any questions, please contact the IT Service Desk via Help4U (ref C1705-014).

Release of Examination Results | June 2017

With the second diet of examinations well underway, plans are now being made for the publication of examination results.

Examination results are due to be published after 12:00 midday on Wednesday 07 June 2017. Due to the high demand our servers typically experience around this time, results will be released in a phased manner in accordance with server traffic.

To check if results are available in eVision for your particular School, you should first check this page. Real-time updates will be added to this page, and the One Dundee Facebook and Twitter channels on the day.


Real-time exam issue updates

  1. 12:52pm. Students in the School of Humanities (SHUM) and School of Social Sciences (SSOC) can now access their exam results via eVision.
  2. 13:43pm. Students in the School of Science & Engineering (SSEN) can now access their exam results via eVision.
  3. 14:25pm. Students in the School of Life Sciences (SLSC), School of Education and Social Work (SESW), School of Medicine (SMED) and Careers and Employability and Enterprise Hub and CASTLE (PSTU) can now access their exam results via eVision.
  4. 14:54pm. Students in the Dundee University Access to Learning (PEXR), School of Nursing and Health Sciences (SNHS), School of Dentistry (SDEN) and School of Art and Design (SDAD) can now access their exam results via eVision.

Any students from these Schools who are currently logged into eVision are required to fully close their web browser (all tabs) and log into eVision to see the exam results options.

Operation exam results issue complete! Many thanks for your patience.

🖥️ Please restart your computer if asked

A planned change was applied to the infrastructure all University managed computers run on this morning, including the staff and student desktops. This remedial patch means the server these devices talk to now benefits from the latest bug fixes and should contribute to an overall performance improvement.

What do I need to do? If your PC prompts you to perform a restart, please do so without delay.

This change was triggered by the Office slowness problem (Call 1704-3524) investigation and is one of a series of progressive changes that will be implemented to resolve the issue.

Main Library Network Migration

The Library will be migrated across to the new network on Thu 08 Jun. The following areas will be affected at the dates/times below:

  • 07:00 – 18:00 | Extension
  • 07:00 – 12:00 | Ground floor and half of first floor
  • 13:00 – 18:00 | Half of the first floor and second floor

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Thur.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref 1705-084).

All Main Library activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

5-7 Hawkhill Place Network Migration

Hawkhill place will be migrated across to the new network on Wed 07 Jun. The following areas will be affected at the dates/times below:

  • 13:00 – 15:00 | 5-7 Hawkhill Place – Whole building

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-081).

All 5-7 Hawkhill Place activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Scrymgeour Building Network Migration

The Scrymgeour building will be migrated across to the new network on Tue 06 – Wed 07 Jun. The following areas will be affected at the dates/times below:

Tue 06 Jun

  • 07:00 – 12:00 | South of building basement
  • 07:00 – 12:00 | North of building two top floors
  • 13:00 – 18:00 | South of building basement and ground floors
  • 13:00 – 18:00 | South of building all floors above ground

Wed 07 Jun

  • 07:00 – 12:00 | North of building ground and first 
  • 07:00 – 12:00 | North of building basement
  • 13:00 – 16:00 | Front door office

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.


If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-071).

All Scrymgeour activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Current Issue Impacting the Software Center and Some Applications

We have detected an issue that is currently impacting the Software Center on the Staff Desktop. At present the applications in the Software Center are not able to be installed.

Other applications that reference our filestore may also be impacted.

If you have any queries about this or feel you might be affected please log a call with us either through the self-service portal here  or email our helpdesk here.

We are working as quickly as possible to remedy the situation.

Apologies for any inconvenience caused.

ISE & Harris Building Network Migration

The Institute of Sport & Exercise (ISE) and Harris building will be migrated across to the new network on Thu 01 Jun. The following areas will be affected at the times below:

  • 07:00 – 12:00 | ISE – Whole building
  • 13:00 – 17:00 | Harris – Whole building

You may find your device becomes active prior to the completion time if situated in either building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 17:00.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-072/3).

All ISE and Harris activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.

Matthew Building Network Migration

The Matthew building will be migrated across to the new network on Tue 30 – Wed 31 May. The following areas will be affected at the dates/times below:

Tue 30 May

  • 07:00 – 18:00 | Levels 5, 6 & 7, north of building to the central stairwell
  • 07:00 – 12:00 | Level 6 & 7, south of building to central stairwell
  • 13:00 – 18:00 | Level 8 north

Wed 31 May

  • 07:00 – 12:00 | South of building up to Level 5
  • 07:00 – 10:00 | Library and bunker
  • 13:00 – 16:00 | Library only and Level 5 north

You may find your device becomes active prior to the completion time if situated in this building on the day. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Wed.

Impact
There will be no access to the wired and wifi network (inc internet access) in these areas at the indicated times. Migrations will affect all client devices such as PCs and laptops, printers, building management systems etc connected to the University network.

Actions
Follow the guidance below to re-establish your computers’ wired connection afterwards:

  • Unmanaged computers
    • You will need to enable 802.1x authentication on your wired network connection post-migration. Download the Windows / macOS X / Linux instructions to your desktop beforehand to help you do this.
  • Managed computers (e.g. Staff Desktop)
    • Take no action for these devices post-migration. They should automatically connect to the new wired network, but may need to be rebooted if they have been switched on throughout the change.

If you need a refresh on how to connect your device to the new wifi (eduroam), visit the Get Connected website page for students and staff.

Reporting issues / getting help
Please contact the IT Service Desk via Help4U once the work is complete (ref C1705-060).

All Matthew activities will run on the University’s new, next-generation network following successful migration.

Read more about this project on the Network Refresh Blog.