Category: Resolved

Delayed emails from My Dundee

Emails sent from My Dundee have been delayed and are now starting to come through to your inboxes. You may see this error “This sender might be impersonating a domain that’s associated with your organization”

What’s happening?
Significant numbers of emails sent from My Dundee, including both module and major system announcements, have been identified by Microsoft servers as spam. they have therefore been blocked, meaning that many users have not received these messages.

UoD IT have worked with Microsoft to release these blocked emails and have now released them. This has resulted in a backlog of emails coming out. This means that you may get emails that should have been received as long ago as the 2 Jan 2019.

A temporary solution has been put in place and the emails that had been blocked over the last two weeks have now been released. This does however mean that many of you will receive delayed emails.

A long term solution is being put in place by UoD IT, working with our vendors Blackboard and Microsoft. We expect this to be resolved today.

We have no reason to believe that any emails or announcements have been lost.

Release of examination results: January 2019

With the December diet of examinations behind us, many students are keen to know their examination results.

Plans are now being made for the publication of results on Friday 11 January 2019. Due to the higher than normal demand our servers typically experience around this time of year, results will be released in a controlled manner in accordance with server traffic.

To check if results are available in eVision for your particular School, you should first check this page on the day. Further details will be added to this page in due course.

Friday 11 January | Real-time exam issue updates

  1. 10:08. Students in the School of Nursing and Health Sciences (SNHS) and School of Medicine (SMED) can now access their exam results via eVision.
  2. 11:09. Students in the School of Humanities (SHUM) and School of Dentistry (SDEN) can now access their exam results via eVision.
  3. 11:48. Students in the School of Life Sciences (SLSC) and School of Art and Design (SDAD) can now access their exam results via eVision
  4. 12:31. Students in the School of Education and Social Work (SESW) and School of Science and Engineering (SSEN) can now access their exam results via eVision.
  5. 15:59. Students in the School of Social Sciences (SSOC) can now access their exam results via eVisionwith the exception of undergraduate Law modules – these will be released by 17:00 today. 
  6. 16:00. Students in the Academic Skills Centre (PSTU) can now access their exam results via eVision.
  7. 16:39. Students awaiting undergraduate Law module results from the School of Social Sciences (SSOC) can now access their exam results via eVision.

If you’re unable to view your results in eVision, try logging out, fully closing your web browser (all tabs), and logging back into eVision. The exam results options should then appear.

Operation exam results issue complete! Many thanks for your patience.

AppsAnywhere upgrade on One Dundee Desktop

AppsAnywhere, the app store you launch your software from on the One Dundee Desktop (Windows 10), will be upgraded on Wed 9 Jan between 10:00-13:00.

AppsAnywhere will be unavailable on One Dundee Desktop computers, including student PC’s in Library zones. Only a very basic provision of apps (Microsoft Office, Edge/Chrome, and Adobe Reader for example) will be available to use during the work window. To launch and run apps from the limited range on the day, go into the Start Menu.

The upgrade will result in performance and accessibility navigation improvements, as well as expanded device support to allow for the future availability of AppsAnywhere on BYOD / personal devices.

If you have any questions about the upgrade, contact the Service Desk (ref #C1811-074).

Turnitin Scheduled Maintenance

The following Turnitin services will be unavailable on 5th January 2019 between 16:00 and 23:59:

  • Turnitin and TurnitinUK (including all integrations and Turnitin Early Adopter Program)
  • SimCheckOEM (TCA API)
  • Feedback Studio for iOS
  • iThenticate (including iThenticate via API)
  • WriteCheck


Users will be unable to submit, grade, or access the Turnitin service during this maintenance window.


Several hardware updates and performance improvements will be made to allow the services to remain stable, particularly during high submission periods.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

My Dundee upgrade – 20 Dec to 7 Jan

As previously communicated by CTIL, My Dundee will be taken offline at 17:00 on Thu 20 Dec 2018 for a major upgrade, before being fully restored by Mon 7 Jan 2019 at the latest.

During this time, you will be able to access your modules and the information/content they hold via a temporary service that is provided for reference purposes only. Some services such as Turnitin will have been disabled. Full details of this interim service can be found on the user guidance page.

Users will be emailed when we are ready to take the temporary service offline and begin restoring the full service. Note that the temporary service may be withdrawn at any time if required. 

Communication about this upgrade will be distributed by email from, as well as being posted on My Dundee itself. For details of the upgrade schedule and the limitations of the temporary service, please read CTIL’s guidance.

Note that there will be no support through Help4U over the winter closure.

Kaltura maintenance

If you use Kaltura, you may experience service disruption between the 20-25 Dec (starts 16:00 UTC – ends 04:00 UTC) while the vendor undertakes a planned change.

Kaltura will extend their West Cost Data Center (DC) cage capacity and upgrade their network infrastructure. During this maintenance, all production traffic will be served from their East Coast Data Center. A short interruption in live stream service is expected. Kaltura will update the status of the work at

If you’re live streaming only to the West Coast Data Center, be advised that fallback to the West Coast Data Center during traffic shift will not take place, resulting in live stream termination.

You’re advised to configure your encoder to stream to the East Coast Data Center as a back-up to ensure a smooth experience. For best practices and instructions on setting up the encoder, review the best practices guides.