Category: Resolved

Telephony in the Tower Building

There is currently an issue with telephone calls affecting users on Level 7 & 8 of the Tower Building. Engineers have identified the problem and a fix will be applied on the morning of 18th August. IT advise all users affected to log out of all applications and save all work prior to shutting down their machines this evening. We will update this post again once the fix has been applied. IT apologies for any inconvenience this may be causing you.

iGrasp on Chrome

We have been advised by Lumesse (the providers of iGRasp – the University’s eRecruitment application) that they have had several reports of issues with pop-up windows showing blank pages. They have been able to identify that this was only happening in some versions of Google Chrome. On further investigation, they have identified that this was caused by an update made by Google, and unfortunately this had an impact on the iGRasp product.

As a result, if you are using Google Chrome and have experienced this issue then please update your Google Chrome Browser.

Could you also please:

 

  • close all chrome windows
  • go to task manager to make sure there are no chrome processes running
  • then re-launch it

If you have completed the above update and still have an issue when using Google Chrome, please do not hesitate in contacting help4u@dundee.ac.uk

Issues reported with access to SITS

Our teams are currently investigating reports of users experiencing issues accessing SITS this morning. As soon as we have an update we will post it here please accept our apologies and be assured we are treating this as a priority. Please contact the Service Desk quoting call 1708-2435 if you are affected so we can contact you direct. This can be done via email help4u@dundee.ac.uk, in person at one of our service points or by calling 88000

 

Issue Accessing Box Notes

There is currently a known issue with the Box Notes service impairing the access of notes either via link or through the Box Web App.

We have been in contact with Box Customer Support and they have verified this as well as ensuring us that their engineers are currently fixing the issue as soon as possible.

More information and updates can be found here  and we will update this blog as soon as we are informed that the issue has been resolved.

Apologies for the inconvenience.

Uod-IT

Issue uploading submission reporting – Routine Maintenance

We have been advised that a small number of students are having an issue submitting online. This is due to routine maintenance from our supplier.

Planned Turnitin Maintenance: Saturday August 5, 2017
7am – 1pm PDT / 3pm – 9pm GMT / 2am – 8am (Sunday 6) AEDT. (click here for your local time)

Turnitin services will be undergoing essential maintenance and will be unavailable.

All Turnitin customers on the following services will be affected including:

  • Turnitin (including mobile)
  • TurnitinUK
  • Integrations

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

Please follow @TurnitinStatus on Twitter for the latest updates.

More information can be found real-time at the Turnitin website.

Login Issues with SITS –

There is currently an issue with the SITS database  – users are experiencing difficulty with logging in. The issue is being investigated by our team. We will update you as soon as possible. If you experience  this issue  – please log a call with Help4u  and quote Major Call reference 1707-2569 . Apologies for any inconvenience.

Limited Wired Network Connection in OTI Building

UPDATE 5.00 pm: Our Engineers have undertaken some remedial work to resolve this issue. If you are still experiencing issues connecting to the network in the OTI Building please try a reboot of your machine in the first instance. If however, this does not resolve the issue – please report this to the IT Service Desk in the Main Library.

We are aware of an issue connecting to the wired network in the OTI Building (wireless connection is not affected). If you are affected by this issue over the weekend, please use the facilities in the Library until a resolution is found and make the staff at the IT Service Desk in the Library aware.

UPDATE: This issue is now resolved.

My Dundee Upgrade | July 2017

The University’s learning platform, My Dundee, will be unavailable from Mon 17- Fri 21 July due to upgrade.

Please ensure you download any teaching/study resources you may need over this period before the start date of the change.

Why are we upgrading?
Primarily to maintain compliance with our support agreement. The CTIL team continue to evaluate new features to determine which may be enabled/promoted and updates on this can be reached here.

If you have specific module delivery concerns or questions, please contact Help4U quoting change reference C1704-054.

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