Category: Resolved

Scanning to Email Issue with Canon Printers

Update the cause of this issue has been identified  – and is resolved  – users who scanned document to email today should receive the scans in their email boxes over the next few hours  –  thanks for your patience


For information  we have had reports from across campus  in relation to users experiencing difficulty with networked Canon printers when trying to scan a document and send via email to self or to colleague – the scanned document does not send to the email box.

This issue is currently being investigated . Apologies for any inconvenience this may cause.


NB printing and copying is NOT affected.

Minitab Software – Essential Maintenance

Minitab Software  –  the statistical software package will be unavailable  to all  University  of Dundee users.

The reason for this is  essential maintenance  on the licence server.

This work is scheduled to occur  at 8.00pm this evening (Friday 8th March)  – please ensure you are logged of the Minitab software at this time.

We expect the work to be completed by 8.30 pm this evening.

Apologies for any inconvenience this may cause.

TopDesk System Restart 11.15 a.m. today – Resolved

TopDesk Service Management System now fully operational again – thanks for your patience

To all users of our  TopDesk Service Management System

There is a requirement for a system restart at 11.15 this morning – please log out of TopDesk before this time  – the restart should take no more than 10 minutes after which you can start using the system again.

If you wish to log a call can you please not call the Service Desk between 11.10 and 11.25 today  –

Apologies for the short notice  and any inconvenience that this may cause.

iGRasp – Essential Maintenance – 27 February 2019 (18:00 – 22:00 GMT)

SABA Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the iGRasp environment on Wednesday 27 February 2019, between 18:00 – 22:00 GMT.

The result is that iGRasp will be unavailable for up to 60 minutes during this maintenance window.

Please note that this will affect the front end websites which candidates interact, a message will be displayed on the front facing web pages.

Please accept our apologies for any inconvenience this may cause.

Sir James Black Centre Network Migration

The Sir James Black Centre will be migrated to the new wired network on the Wed 20 – Thu 21 Feb and Tue 26 – Wed 27 Feb. Migrations will take place between 08:00 and 18:00 and affect the following areas on the days/times indicted below.

  • Wed 20 Feb, JBC Floor G
  • Thu 21 Feb, JBC Floor 1
  • Tue 26 Feb, JBC Floors 2 and M
  • Wed 27 Feb, JBC Floors 3, 4 and 5

Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on the day.

Some devices (such as printers) may need further configuration once the network equipment has been replaced. Work to update such devices will carried out on the days following the migration.

There will be no access to the wired network and disruption to the wireless network. If having internet access on the day of the migration is essential to your work, we advise that you relocate away from the building.

The migration will affect all client devices such as PCs and laptops, office desk phones, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.

Reporting issues / getting help
Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.

All Sir James Black Centre activities will run on the new, next-generation network when complete.