Category: Resolved

Issue with Printing in Library Areas

Update  – this issue has now been resolved – apologies for any inconvenience that this short interruption to service may have had.


For info – we are currently experiencing an issue with Pay to Print Cards with Printers in the main library.

Staff and students should still be able to print to the printers by logging in with their University credentials.

The issue is currently being investigated  – we will update you when more information is available.

Apologies for any inconvenience

Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 15th September between 07:00 and 13:00.

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (Ref 1809-0486)

My Dundee and e-Vision systems down

e-Vision is back up and running again (1pm)

My Dundee is back up and running, but is a bit slow.  We are working on a resolution to this and will have an update shortly.


My Dundee’s speed issues look to be resolved and the service is now working normally once more.  UoDIT will continue to monitor it.

Service Outage – My Dundee and e-Vision

What is happening?
Staff across campus are reporting that they have no access to My Dundee and e-Vision.
Who is affected?
Confirmed to be affecting Staff and Students. 
What are UoD IT doing?
We are looking into this as a critical incident of urgency under reference number 1809-2076. Please check back to this page to see the latest updates. If you need to contact us about this Incident please quote the above number.

iGRasp – Essential Maintenance – 7 September 2018 (23:00 – 02:00 BST)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Friday 7 September 2018 between 23:00 – 02:00 BST.

As a result of this, i-GRasp will be unavailable for up to 10 minutes during this maintenance window.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints as a result of this, please do not hesitate in contacting Sarah Christie/Audrey Winton, Business Services (People Systems) via the University Service Desk (

Please accept our apologies for any inconvenience this may cause.

BOX – Issue with opening Office documents online

Update – Microsoft continues their efforts to remediate this issue. They are also updating affected components at the aforementioned status sites and

For Box customers experiencing an error while attempting to preview a Microsoft Excel document, please refer to the following documentation to temporarily disable the Excel Online Previewer:

The BOX status page has the following notice for users:

Identified – We have identified an issue impacting our integration with Microsoft Online. Some users may receive an error while attempting to preview an Excel spreadsheet from the Box Web Application or edit documents in Office 365.

Microsoft has acknowledged a related incident impacting a subset of their customers and is providing updates at and

We are actively monitoring this event and will provide an update when the service is fully restored.

FIM Identity Portal Down

We are experiencing issues with the Identity Management Portal (FIM) this morning.  UoDIT engineers are working on the issue and hope to have it operating normally soon.

This will be affecting a number of core services including:

  • Blackboard
  • QuestionMark
  • Visitor Account Creation
  • Disability Account Creation
  • Disabling of accounts
  • Re-enabling of account
  • Walk in account creations in the Library

University network penetration testing

From 3-11 September, an authorised scan will be conducted by JISC to identify any weaknesses on the University network.


All systems connected to the University network should be considered at risk during the scanning period. This will be the first in a series of regular scans to ensure our Network defences are up to the job of protecting our systems and data from various cyber-attacks.


This work will safeguard the ongoing security of our network. It will also ensure the University’s compliance with certain parts of the Government’s Cyber Essentials Scheme 

Get help / report issues 

If you have any questions about this or experience any issues during the work window, please contact the Service Desk.