Category: Resolved

Panopto upgrade

The Panopto (video management platform) server will be upgraded to Panopto 6.0 on Sat 15 Dec. This means a window of downtime of up to 3 hours from 20:00 while the upgrade is carried out.

During the time above, staff capturing content via Panopto and students viewing Panopto will experience service disruption. This also includes Panopto content viewed through My Dundee.

This update will introduce headline features such as new analytics capabilities, user interface updates, IP whitelisting, and the recycle bin will now allow admins to restore deleted content if needed.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 15th December between 07:00 and 13:00.

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1812-1201).

02 Network Unavailability

Update 07/12/2018 @ 6.55 a.m.

02 appear to have resolved the issue that has been affecting their service – and service has been restored.

Update from 02 at 10.05

We’re aware that our customers are unable to use data this morning.  One of our third party suppliers has identified a global software issue in their system which has impacted us.  We believe other mobile operators around the world are also affected.  Our technical teams are working with their teams to  ensure this is fixed as quickly as possible.  We’d encourage our customers to use Wifi wherever they can and we apologise for the inconvenience caused.

The O2 Service Status  is showing that O2 are experiencing technical issues across 3G and 4G data services.

Calls to and from 02 devices are affected

We are closely monitoring the situation and will keep you updated as and when anything changes.

eduroam wifi release to Life Sciences

The University’s new eduroam wifi provision will start to be turned on in Life Sciences buildings on Thu 6 Dec. The transition will be gradual and it may take all day to achieve full release – we will email you to let you know when all work is complete.

When the lifesci and UoD_WiFi SSID wifi options are no longer available to you, this means your location has been migrated. You should then connect to eduroam using the instructions in the IT website guide. Make sure you enter your full University username ( and password when asked.

Life Sciences staff will be able to access JBC datacentre resources on the Life Sciences network from any campus location when their computer is connected to eduroam wifi.

Scheduled restart of SITS Live Database

Update Thursday 6th December

We are pleased to inform you that   SITS Client and Evision are both operational at the moment  – we will continue to monitor please let us know if you experience any issues.

Following the scheduled work this morning  –  some (SITS) Users are reporting issue in accessing the system – in addition Evision is not available at the moment.

The issue is currently being investigated  – we will update you as soon as possible

For information  SITS  (and Evision) will be unavailable  on Thursday the 6th December  from 8.30 a.m. – 9.00 a.m.

(NB this has been changed  from the original suggested date  of Wednesday the  5th December from 8.30 a.m. – 9.00 a.m.)

Apologies for any inconvenience

SITS / e-Vision Down

SITS and e-Vision are both giving a ‘can’t connect to the database, Error -1117’ message.  Our engineers are aware of the issue.

Please be assured that we will have the service operational again very soon.


UPDATE: Both SITS and e-Vision are now back up and running again.  Our apologies for the interruption of service.