Category: Resolved

Service Disruption: City Campus Network

1 July 2019 – 09:30

All areas of the network are back to a full service

If your area remains affected please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Incident number:1906-5296

30 June 2019 – 20:00

The following buildings, including telephony, remain partially affected:

Airlie Place, Crawford, Kirkcaldy, Matthew, MSI, Ninewells and Tower Building.

If your area remains affected please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Please note that this does not affect exams or clearing.  Teams will attend on site first thing to resume service.

Incident number:1906-5296

29 June 2019 – 21:00

The following buildings, including telephony, remain affected:

Airlie Place, Crawford, Kirkcaldy, Matthew, MSI, Ninewells and Tower Building.

If your area remains affected please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Incident number:1906-5296

29 June 2019 – 17:30

Following this afternoon’s electrical storm there was an interruption to the Unviersity’s computing network.  While most of the network resumed to normal service some areas remain affected.

We are currently working through a list of tasks to resolve.  The undernoted areas remain affected:

Airlie Place, Crawford, Matthew, MSI, Ninewells and Tower Building.

If your area remains affected please let the Service Desk know. The easiest way to do this is logging into the Help4U Self-Service Portal and click on the relevant “Broad Service Disruption” and select “I am affected by this disruption”.

Incident number:1906-5296

Service Disruption: Turnitin (assignment submissions) and MyDundee

29 June 2019 – 11:00

Service has been restored.

29 June 2019 – 10:30

Our investigation shows that there may be an intermittent and wider issue with MyDundee that also affects Turnitin.  We are currently testing a solution and hope to resume service as soon as possible.

If you are experiencing issues please log a call under 1906-5222.

28 June 2019 – 21:00

A small number of students have reported issues submitting their assignments using Turnitin.

Engineers are currently investigating this issue and will update this page as soon as possible.

Incident number: 1906-5222

Scheduled Maintenance – Panopto

Scheduled Maintenance – Panopto
Panopto 7 is coming to our Panopto cloud site on 22nd June. The upgrade process will require a short window of downtime starting at 9pm GMT for up to 3 hours.

Impact
During the time above, staff and students accessing Panopto video content or creating and editing Panopto content will experience service disruption. This also includes Panopto video content on MyDundee that use the Panopto server to stream content.

Benefits
This update will bring a host of service improvements: Full Release Notes are here: https://support.panopto.com/s/article/Panopto7-Release-Notes

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Service Disruption: Network Connectivity – Ninewells Campus

***Update***

This disruption was due to a power outage across the Ninewells estate earlier this morning. If you are located in the Main Teaching Block and still experiencing issues with your network connection please unplug and then re-plug the network cable connecting your device. This will re-establish your connection to the network.

If you are located in the Jacqui Woods Centre or in a Ward area where your network socket begins with the prefix 12, we are still working toward a resolution as quickly as possible.

If you are located in a Ward area where your network socket begins with the prefix 24, please be aware that the Ninewells Estates and Buildings Department are still in the process of re-establishing power to that area of the building.

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We are currently experiencing issues with network connectivity across our Ninewells Campus.

Our engineers are working hard to restore service as quickly as possible and updates on progress will be posted here.

 

Scheduled Maintenance: iGrasp

iGRasp – Essential Maintenance – 13 June 2019 (22:00 – 00:00 BST)

SABA/Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the iGRasp environment on Thursday 13th June 2019, between 22:00 – 00:00 BST.

The result is that iGRasp will be unavailable during this time.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with.

Should you receive any queries or complaints as a result of this, please do not hesitate in contacting Sarah Christie/Audrey Winton/Steven Wiggetts, Business Services (People Systems) via the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.

Service Maintenance: Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 15th June between 07:00-19:00.

Impact

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.