Category: Resolved

Changes to wireless network service

We’re upgrading the University’s wireless infrastructure. Find out why in the One Dundee blog post.

This work will take place in the evenings (18:00 – 23:00) of Tue 2 and Thu 4 Apr.

Within each work window, each wireless access point should only be offline for approximately 10-15 mins at a time.

If you are connected to an access point when it upgrades / reloads the new software, the wireless controller should try and move your device to another available access point so you continue to get wifi. Due to the quantity of access point reloads, we can’t guarantee this in all circumstances and you may need to accept a short service outage.

If you have any questions, contact the Service Desk quoting ref C1901-027.

P3 – Scheduled Maintenance

P3 is available again – the scheduled maintenance is now complete.

Normal service with COGNOS has also been resumed.

Should you encounter any issues, please log a call through the service desk ( in the usual way.

Thank you for your patience, apologies for any inconvenience this may have caused.


28/03/19 09.21

P3 is undergoing essential maintenance today and is currently unavailable to users. Please note, that this includes COGNOS reporting in relation to the packages using HR data from P3.

Please check back here for updates on progress throughout the day.

Scanning to Email Issue with Canon Printers

Update the cause of this issue has been identified  – and is resolved  – users who scanned document to email today should receive the scans in their email boxes over the next few hours  –  thanks for your patience


For information  we have had reports from across campus  in relation to users experiencing difficulty with networked Canon printers when trying to scan a document and send via email to self or to colleague – the scanned document does not send to the email box.

This issue is currently being investigated . Apologies for any inconvenience this may cause.


NB printing and copying is NOT affected.

Minitab Software – Essential Maintenance

Minitab Software  –  the statistical software package will be unavailable  to all  University  of Dundee users.

The reason for this is  essential maintenance  on the licence server.

This work is scheduled to occur  at 8.00pm this evening (Friday 8th March)  – please ensure you are logged of the Minitab software at this time.

We expect the work to be completed by 8.30 pm this evening.

Apologies for any inconvenience this may cause.

TopDesk System Restart 11.15 a.m. today – Resolved

TopDesk Service Management System now fully operational again – thanks for your patience

To all users of our  TopDesk Service Management System

There is a requirement for a system restart at 11.15 this morning – please log out of TopDesk before this time  – the restart should take no more than 10 minutes after which you can start using the system again.

If you wish to log a call can you please not call the Service Desk between 11.10 and 11.25 today  –

Apologies for the short notice  and any inconvenience that this may cause.

iGRasp – Essential Maintenance – 27 February 2019 (18:00 – 22:00 GMT)

SABA Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the iGRasp environment on Wednesday 27 February 2019, between 18:00 – 22:00 GMT.

The result is that iGRasp will be unavailable for up to 60 minutes during this maintenance window.

Please note that this will affect the front end websites which candidates interact, a message will be displayed on the front facing web pages.

Please accept our apologies for any inconvenience this may cause.