Category: Resolved

Upgrade to new SonicWall VPN

We have identified an issue with our new Sonicwall VPN that is impacting a number of users. A fix will be applied on Tue 12 Feb between 07:15-07:45 that will require a number of reloads of the VPN and result in disruption for all users of it. The VPN service should be considered at risk up until 09:00 on the day.

Post-upgrade update
We initially thought all users would need to delete and re-install the client to take advantage of the fix. Post-upgrade testing has shown this only applies to people on Windows 10 devices.

Turnitin Building Block Maintenance

The Turnitin Building Block in Blackboard (MyDundee) will be upgraded on Tuesday 12th February at 06:00.  This upgrade will only take around 1-2 minutes to apply.


Students or Staff who try to access Turnitin via Blackboard during this time will find the service unavailable.


This upgrade contains a fix to an issue that had been reported to UoD IT – full release notes for the January 11th Turnitin Upgrade can be found here.

Reporting issues and getting help

If you do experience any issues around 06:00 on the 12th February please wait 2 minutes and try again – if the issue persists or you have any questions please contact the Service Desk.

Library App – Timetabling Issue

There is currently an issue with the refresh of timetable information on the library app which can result in out of date and incorrect information being displayed.  We are working on an update which will be released via app stores to fix.  Meantime, to manually refresh timetable information on the app, select the timetable tile and when the timetable entries are displayed drag down on the screen.  You can confirm if the information refresh has been successful by checking the display at the bottom of the timetable screen which shows the last time the information was updated.

IT Status Page – Essential Maintenance Wednesday 6th February 21:00 Hrs

Our supplier has informed us of essential maintenance that is scheduled for Wednesday 6th February taking place at 21:00 this may impact the availablility of this page – please see below for more details:

“As part of our continued investment in our platforms, our network team will be replacing a number of switches on 6/2/19. Some Customers may experience downtime during these essential works. We expect downtime to last no more than 1 hour. Works will begin at 9pm”

Collaborate Ultra Maintenance

Collaborate Ultra will upgraded on 7th February 2019 between 01:00 and 05:00



During the maintenance window users may experience intermittent availability.



Full details of the changes can be found in the release notes.


Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Wellcome Trust Network Migrations

The Wellcome Trust building will be migrated across to the new wired network on the Thu 7 – Tue 19 Feb. Each Migration will start at 08:00 and end at 18:00. The following areas are likely to be affected on the dates given below:

  • Thu 7 Feb, All floors of WTB Link and Barton Lab MSI Floor 2 South East
  • Tue 12 Feb, Floors 1 and Ground
  • Wed 13 Feb, Floor 2
  • Thu 14 Feb, Floor M
  • Tue 19 Feb, Floors 3, 4, and 5

Keep the following in mind
You may find your device becomes active prior to the completion time. If this does occur, your network service should still be considered ‘at risk’ up until 18:00 on Tue 19 Feb.

Some devices (such as printers) may need further configuration once the network equipment has been replaced. Work to update such devices will carried out on the days following the migrations.

There will be no access to the wired network and disruption to the wireless network. If having internet access on the day of your migration is essential to your work, we advise that you relocate away from the area being migrated.

Migrations will affect all client devices such as PCs and laptops, office desk phones, printers, building management systems etc connected to the University network.

Actions – if you’re using a:
Unmanaged computer
You need to enable 802.1x authentication on your wired network connection. This is something you can do prior to or right after the migration. Instructions to help you do this for your OS (Windows, macOS, or Linux) can be reached on the IT website.
Managed computers (Staff Desktop)
Take no action for these devices post-migration. They should automatically connect to the new wired network but may need to be rebooted if they have been switched on throughout the change.
If you need a refresh on how to connect your device to eduroam, which is already available in Life Sciences, visit the connect to eduroam wifi website guide.

Reporting issues / getting help
Once the work is complete, contact the Service Desk by phone on extension 88000 or online via Help4U.

All Wellcome Trust activities will run on the University’s new, next-generation network following the migration.

SITS – Login Issues

Users are currently experiencing slower than expected login times when trying to access SITS at the beginning of the working day. IT have put together a Problem Team to investigate this issue and in the meantime we are working on a solution to minimise the disruption this is causing. You can still continue to report instances of slow log in times to us via quoting reference number 1901-7381

Disruption To Service

At approximately 4pm this afternoon a misconfiguration occurred during a standard operational procedure which resulted in an interruption to connectivity between some of our servers. This  in turn, affected a number of our services. This was quickly rectified by our engineers and the majority of services were restored by 4:30pm.  Please accept our apologies for any inconvenience this caused.