UoD IT are aware that emails were sent to some applicants in error overnight notifying them that their account would expire in 28 days. Please ignore this communication and we apologise for any confusion caused. Should you wish to discuss this further, you can contact the IT Service Desk at help4u@dundee.ac.uk who will be happy to assist.
UoD IT have resolved an issue with our storage systems that caused significant performance issues across systems hosted on-site.
This affected internal services such as SITS, P3, Timetabling and Cognos. Users should experience normal performance now.
If you are still experiencing issues, please get in touch and we will investigate further: help4u@dundee.ac.uk
Several users are reporting that they are unable to log into SITS again this morning, Tuesday 16th July.
We have a workaround in place that should allow users to log in now, please try again if you have been experiencing issues.
UoD IT are tracking the issue in call reference 1907-2813, and we will update this post with further updates.
We are currently investigating an issue with SITS where some users are unable to log in to the system.
We are recording this incident with reference number 1905-1054 and will update this post with progress.
Users are currently experiencing slower than expected login times when trying to access SITS at the beginning of the working day. IT have put together a Problem Team to investigate this issue and in the meantime we are working on a solution to minimise the disruption this is causing. You can still continue to report instances of slow log in times to us via help4u@dundee.ac.uk quoting reference number 1901-7381
In order to alleviate the issues that we have been experiencing with SITS over the last few days a half hour of downtime is scheduled Thursday 10th from 08:30 – 09:00.
During this time SITS will be inaccessible, apologies for any inconvenience.
Update Thursday 6th December
We are pleased to inform you that SITS Client and Evision are both operational at the moment – we will continue to monitor please let us know if you experience any issues.
Following the scheduled work this morning – some (SITS) Users are reporting issue in accessing the system – in addition Evision is not available at the moment.
The issue is currently being investigated – we will update you as soon as possible
For information SITS (and Evision) will be unavailable on Thursday the 6th December from 8.30 a.m. – 9.00 a.m.
(NB this has been changed from the original suggested date of Wednesday the 5th December from 8.30 a.m. – 9.00 a.m.)
Apologies for any inconvenience
SITS and e-Vision are both giving a ‘can’t connect to the database, Error -1117’ message. Our engineers are aware of the issue.
Please be assured that we will have the service operational again very soon.
UPDATE: Both SITS and e-Vision are now back up and running again. Our apologies for the interruption of service.
The eVision portal and SITS Client will be upgraded between Sat 17 and Tue 20 Nov.
Impact
You will be unable to login to either of these systems during the upgrade. Work will be completed on Tue 20 Nov and you will be able to access eVision and SITS on Wed 21 Nov.
Who will be affected?
Benefits
This upgrade will ensure that the service continues to be supported and meet statutory requirements.
If you have any questions about the upgrade, please contact Help4U.
Users trying to login to SITS are experiencing issues this morning.
The team are working on restoring access and we kindly ask that if you are impacted by this that you log a call via https://www.dundee.ac.uk/help4u/
noting call number 1810-6556. As soon as we have more information you will then be notified.