Category: SITS

Scheduled restart of SITS Live Database

Update Thursday 6th December

We are pleased to inform you that   SITS Client and Evision are both operational at the moment  – we will continue to monitor please let us know if you experience any issues.

Following the scheduled work this morning  –  some (SITS) Users are reporting issue in accessing the system – in addition Evision is not available at the moment.

The issue is currently being investigated  – we will update you as soon as possible

For information  SITS  (and Evision) will be unavailable  on Thursday the 6th December  from 8.30 a.m. – 9.00 a.m.

(NB this has been changed  from the original suggested date  of Wednesday the  5th December from 8.30 a.m. – 9.00 a.m.)

Apologies for any inconvenience

SITS / e-Vision Down

SITS and e-Vision are both giving a ‘can’t connect to the database, Error -1117’ message.  Our engineers are aware of the issue.

Please be assured that we will have the service operational again very soon.

 

UPDATE: Both SITS and e-Vision are now back up and running again.  Our apologies for the interruption of service.

 

eVision and SITS upgrade | 17-20 Nov 2018

The eVision portal and SITS Client will be upgraded between Sat 17 and Tue 20 Nov.

Impact
You will be unable to login to either of these systems during the upgrade. Work will be completed on Tue 20 Nov and you will be able to access eVision and SITS on Wed 21 Nov.

Who will be affected?

  • Applicants using eVision to manage their UoD application.
  • Students using eVision to update their personal details and check things like their exam results and tuition fee balance.
  • Staff members using the SITS Client to manage student details or eVision to carry out administrative and reporting functions.

Benefits
This upgrade will ensure that the service continues to be supported and meet statutory requirements.

If you have any questions about the upgrade, please contact Help4U.

SITS access

Users trying to login to SITS are experiencing issues this morning.

The team are working on restoring access and we kindly ask that if you are impacted by this that you log a call via https://www.dundee.ac.uk/help4u/

noting call number 1810-6556. As soon as we have more information you will then be notified.

 

 

eVision and SITS upgrade | 20 and 21 Nov 2017

The eVision portal and SITS Client will be upgraded on Mon 20 and Tue 21 Nov all day.

Impact

You will be unable to login to either of these systems during the upgrade. Work will be completed on Tue 21 Nov and you will be able to access eVision and SITS on Wed 22 Nov.

Who will be affected?

  • Applicants using eVision to manage their UoD application.
  • Students using eVision to update their personal details and check things like their exam results and tuition fee balance.
  • Staff members using the SITS Client to manage student details or eVision to carry out administrative and reporting functions.

Benefits

This upgrade will ensure that the service continues to be supported and meet statutory requirements.

If you have any questions about the upgrade, please contact Help4U (Change number – C1710-052)

Issues reported with access to SITS

Our teams are currently investigating reports of users experiencing issues accessing SITS this morning. As soon as we have an update we will post it here please accept our apologies and be assured we are treating this as a priority. Please contact the Service Desk quoting call 1708-2435 if you are affected so we can contact you direct. This can be done via email help4u@dundee.ac.uk, in person at one of our service points or by calling 88000

 

Login Issues with SITS –

There is currently an issue with the SITS database  – users are experiencing difficulty with logging in. The issue is being investigated by our team. We will update you as soon as possible. If you experience  this issue  – please log a call with Help4u  and quote Major Call reference 1707-2569 . Apologies for any inconvenience.