Category: SITS

Service Degradation: On-Site Systems

UoD IT have resolved an issue with our storage systems that caused significant performance issues across systems hosted on-site.

This affected internal services such as SITS, P3, Timetabling and Cognos. Users should experience normal performance now.

If you are still experiencing issues, please get in touch and we will investigate further:

Service unavailable: SITS

Several users are reporting that they are unable to log into SITS again this morning, Tuesday 16th July.

We have a workaround in place that should allow users to log in now, please try again if you have been experiencing issues.

UoD IT are tracking the issue in call reference 1907-2813, and we will update this post with further updates.

Resolved: Access to SITS

We are currently investigating an issue with SITS where some users are unable to log in to the system.

We are recording this incident with reference number 1905-1054 and will update this post with progress.

SITS – Login Issues

Users are currently experiencing slower than expected login times when trying to access SITS at the beginning of the working day. IT have put together a Problem Team to investigate this issue and in the meantime we are working on a solution to minimise the disruption this is causing. You can still continue to report instances of slow log in times to us via quoting reference number 1901-7381

Scheduled restart of SITS Live Database

Update Thursday 6th December

We are pleased to inform you that   SITS Client and Evision are both operational at the moment  – we will continue to monitor please let us know if you experience any issues.

Following the scheduled work this morning  –  some (SITS) Users are reporting issue in accessing the system – in addition Evision is not available at the moment.

The issue is currently being investigated  – we will update you as soon as possible

For information  SITS  (and Evision) will be unavailable  on Thursday the 6th December  from 8.30 a.m. – 9.00 a.m.

(NB this has been changed  from the original suggested date  of Wednesday the  5th December from 8.30 a.m. – 9.00 a.m.)

Apologies for any inconvenience

SITS / e-Vision Down

SITS and e-Vision are both giving a ‘can’t connect to the database, Error -1117’ message.  Our engineers are aware of the issue.

Please be assured that we will have the service operational again very soon.


UPDATE: Both SITS and e-Vision are now back up and running again.  Our apologies for the interruption of service.


eVision and SITS upgrade | 17-20 Nov 2018

The eVision portal and SITS Client will be upgraded between Sat 17 and Tue 20 Nov.

You will be unable to login to either of these systems during the upgrade. Work will be completed on Tue 20 Nov and you will be able to access eVision and SITS on Wed 21 Nov.

Who will be affected?

  • Applicants using eVision to manage their UoD application.
  • Students using eVision to update their personal details and check things like their exam results and tuition fee balance.
  • Staff members using the SITS Client to manage student details or eVision to carry out administrative and reporting functions.

This upgrade will ensure that the service continues to be supported and meet statutory requirements.

If you have any questions about the upgrade, please contact Help4U.

SITS access

Users trying to login to SITS are experiencing issues this morning.

The team are working on restoring access and we kindly ask that if you are impacted by this that you log a call via

noting call number 1810-6556. As soon as we have more information you will then be notified.