SEAtS have scheduled the deployment of version 2024.06 to the SEAtS Production platform on 23/09/2024 at 16:30. During this time there may be a short interruption to platform users.

Our 3rd party supplier will be performing an essential upgrade to our Shibboleth IdP on the 24th September. This work will begin at 0900 and is expected to take around two hours.

The supplier has stated that there will be no disruption to service. However, if during this period you notice problems accessing Shibboleth protected resources, (e.g. library resources) please contact help4u quoting change C2409-016.

Help4u can be contacted by visiting our Self-Service Portal, and clicking on "Log a ticket here".

We are currently experiencing an issue with our network authentication, meaning that some users will be authenticated to the untrusted network when they log in. This may mean that they may be unable to access some software.

Our engineers are working with our 3rd Party supplier to investigate. We apologise for any inconvenience caused.

If you are affected by this issue please let us know by visiting the help4u Self-Service Portal and clicking on the Log a ticket here tile.

We continue to work with our 3rd Party supplier on this issue. The root cause has been identified and work will be carried out this evening to resolve.

Please accept our apologies for any inconvenience this may cause.

We are pleased to report that the issue with authentication yesterday has now been resolved. Thanks for your patience.

Customer-facing resource within Digital and Technology Services (DTS) is focussed on welcoming our new and returning students, and supporting teaching activities during this key time in the University calendar.  7 - 20 September 2024

To access DTS support, please follow the guidance below:

Help4U The Help4U Self-Service Portal is your first point of contact for DTS queries and support. You can:

• Log a call to report an IT issue or ask a question
• Explore our Knowledge Items to find answers and solutions to common IT issues
• Check the progress and update any existing calls you have logged

IT guides Whether you need to record a meeting in Teams, or connect your Xbox to the wifi in Heathfield, you can view our full range of IT guides on a range of topics.

View all IT guides

Password/MFA Resets and Account Activations Please follow the guidance at the links below:

Request a manual password reset

Reset your forgotten password

DTS colleagues will be available to support students with IT related queries in the Main Library:

Mon - Fri - 08.00 - 19.00

Sat - Sun - 10.00 - 18.00

Prioritisation of Requests

During this time priority will be given to requests relating to:

• Major Incidents affecting the entire campus (including Ninewells & Kirkcaldy)
• Student Experience
• Teaching Support

We respectfully request that colleagues refrain from raising non urgent queries during this time to allow our resource to focus on the priorities above.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The work is now complete. Thanks for your patience.