Category: Software Applications

Upgrade your Adobe CC 2017 apps

Adobe has informed us we’re no longer licensed to use certain older versions of Adobe CC products. This means you may need to take action on your One Dundee Desktop to ensure compliance.

Which products can’t you use?

The entire Adobe CC (2017 and earlier) suite, excluding Adobe Acrobat.

What do I need to do?

Managed macOS

First remove the non-compliant apps. Uninstallers are available in Self Service for each 2017 app and bundle in the ‘Adobe CC’ category. Then install the compliant 2018 versions from Self Service.

Windows 7 or 10

First remove the non-compliant apps. Go to the Start menu and search for Programs and Features Manager to reach the window in which you uninstall apps. Then install the compliant 2018 versions from Software Centre (use search bar on Windows 10 to find).

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 20th April between 09:00 and 15:00.

Impact

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Application Errors on Student Desktop

We have reports of errors on the student machines in the main library using the following applications:

SPSS / Cure / RStudio / Cyclic / Deepsoil

If you are impacted by this in any way please note:

Time / PC Name / Application / Error Message and report to the Service Desk – your assistance would be greatly appreciated and we do of course apologise for the inconvenience caused quoting: 1903-5665

iGRasp (jobs.dundee.ac.uk) – Essential Maintenance/Security Update – this coming Friday (02:00 – 04:00 GMT)

SABA/Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance/security update to the iGRasp environment this coming Friday, between 02:00 – 04:00 GMT.

The result is that iGRasp will be unavailable for up to 15 minutes during this maintenance window.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with. Due to the minimal downtime (15 minutes), a message will NOT be displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please raise them via the route noted below.

Should you receive any queries or complaints as a result of this, please do not hesitate in contacting us via the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 16th March between 09:00 and 15:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Minitab Software – Essential Maintenance

Minitab Software  –  the statistical software package will be unavailable  to all  University  of Dundee users.

The reason for this is  essential maintenance  on the licence server.

This work is scheduled to occur  at 8.00pm this evening (Friday 8th March)  – please ensure you are logged of the Minitab software at this time.

We expect the work to be completed by 8.30 pm this evening.

Apologies for any inconvenience this may cause.

Collaborate Ultra Maintenance

Collaborate Ultra will upgraded on 7th February 2019 between 01:00 and 05:00

 

Impact

During the maintenance window users may experience intermittent availability.

 

Benefits

Full details of the changes can be found in the release notes.

 

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.