Category: Software Applications

Panopto upgrade

The Panopto (video management platform) server will be upgraded to Panopto 6.0 on Sat 15 Dec. This means a window of downtime of up to 3 hours from 20:00 while the upgrade is carried out.

Impact
During the time above, staff capturing content via Panopto and students viewing Panopto will experience service disruption. This also includes Panopto content viewed through My Dundee.

Benefits
This update will introduce headline features such as new analytics capabilities, user interface updates, IP whitelisting, and the recycle bin will now allow admins to restore deleted content if needed.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Issue with AppsAnywhere

UPDATE 28/10/18: This issue should now be resolved. If you are still experiencing issues on a Student Desktop device please let us know by visiting a service point or emailing help4u@dundee.ac.uk.

We have received reports that users are experiencing problems launching apps via AppsAnywhere on Student Desktops.

Thank you to those who have taken the time to inform us, as soon as a we have a solution this page will be updated.

COGNOS – Issues Reported with Running Reports in COGNOS – RESOLVED

26/09/2018 @ 14:30

COGNOS has now been confirmed as operational. If you have any further difficulties, please contact Help4U.

26/09/2018 @ 14:00

COGNOS – Issues Reported with Running Reports in COGNOS

We have received a number of reports with issues running reports in COGNOS.

UoD IT are now aware of the issue and are looking to resolve the issue asap.

Updates to Secure Mobile Working/Company Portal app on iOS

If you get your work emails on your smartphone/tablet through an app such as Outlook, that means you’ve proven your device meets the University’s minimum security standards. This check is performed by the Company Portal app, which you’ve installed on your device.

Stopped getting emails to your iOS device lately?
Microsoft Intune just updated their support policy for the Company Portal app, which means you need to have updated the software on your device to iOS 10 (minimum) or above (latest iOS 12 recommended). Go into your Settings app, select General, then Software Update, and apply the update to start receiving your emails through your chosen app once again. In line with Apple, only devices running one of the 3 latest iOS versions will be compatible with the app from now on.

Older devices that don’t support an OS greater than iOS 9 
Certain devices such as iPhone 4S, iPod Touch, iPad 2, iPad (3rd Generation), and iPad Mini (1st Generation) can’t be updated to within the latest 3 versions. If you have one of these devices, you will have noticed you’re no longer receiving your work emails through your chosen email app. If this applies to you and accessing your email via browser on your device moving forwards isn’t an acceptable option, contact the budget holder in your School or Professional Service to discuss the possibility of procuring a new device through IT Buying.

Retiring Microsoft 2011 for managed macs

As of the Tue 10 Oct, Microsoft will no longer offer support for Office 2011 on Mac (e.g. Word, Excel, Powerpoint, Outlook etc). If you are using this version on your managed PC, please uninstall it and upgrade to 2016 so you continue to receive security updates.

How do I upgrade to 2016?

  1. Go to the Self Service window on your Mac desktop.
  2. Click the Common/Optional category
  3. Click Install next to Microsoft Office 2016

If you are unable to install this, it may mean that your PC is over 9 years old and cannot run the new update. If this is the case, we would recommend that your device be replaced and that you contact your manager or department head to discuss this.

Uninstalling Microsoft 2011

It is important that you remove the older software, as it is considered vulnerable.

  1. Go to the Self Service window on your Mac desktop
  2. Click the Maintenance category
  3. Uninstall Microsoft 2011

If you would like further support when upgrading, please contact Help4U.

 

Training on how to best use the software

Various OPD courses are available or you can visit Lynda.com.

Application: iGRasp (the University’s eRecruitment application) – Maintenance Window – 15 September 2017 (22:00 – 23:00 BST)

Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the LIVE iGRasp environment on Friday 15th September 2017 between 22:00 – 23:00 BST.

As a result of this, i-GRasp will be unavailable for up to 60 minutes whilst the maintenance takes place.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, but also the front end websites which our candidates interact with. (Due to the short downtime window, there will be NO message displayed to candidates on the front facing web pages. Should however you receive any queries or complaints from candidates as a result of this, please raise them via the route noted below.)

Please accept our apologies for any inconvenience this may cause and, if you have any questions or concerns regarding this, please do not hesitate in contacting Sarah Christie, Business Services (People Systems) via the University Service Desk (Help4U@dundee.ac.uk).