Category: Software Applications

Questionmark OnDemand Maintenance

Questionmark OnDemand will be updated on Sat 16th March between 09:00 and 15:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Minitab Software – Essential Maintenance

Minitab Software  –  the statistical software package will be unavailable  to all  University  of Dundee users.

The reason for this is  essential maintenance  on the licence server.

This work is scheduled to occur  at 8.00pm this evening (Friday 8th March)  – please ensure you are logged of the Minitab software at this time.

We expect the work to be completed by 8.30 pm this evening.

Apologies for any inconvenience this may cause.

Collaborate Ultra Maintenance

Collaborate Ultra will upgraded on 7th February 2019 between 01:00 and 05:00

 

Impact

During the maintenance window users may experience intermittent availability.

 

Benefits

Full details of the changes can be found in the release notes.

 

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Decommission of legacy VPN

The University’s legacy Cisco VPN (pictured below) will be taken out of action this month (Jan) because it has now been replaced by the new SonicWall VPN.

Anyone using the old VPN is advised to install the new one as soon as possible to avoid disruption in the near future. Use the instructions on the IT website to help you do so.

SLS staff information: This is not a replacement for the Life Sciences VPN as yet. Since migrating your wifi to eduroam, you no longer need to use the Life Sciences VPN to access JBC resources when roaming campus. You do, however, need to continue to use the Life Sciences VPN when offsite to access these resources.

Panopto upgrade

The Panopto (video management platform) server will be upgraded to Panopto 6.0 on Sat 15 Dec. This means a window of downtime of up to 3 hours from 20:00 while the upgrade is carried out.

Impact
During the time above, staff capturing content via Panopto and students viewing Panopto will experience service disruption. This also includes Panopto content viewed through My Dundee.

Benefits
This update will introduce headline features such as new analytics capabilities, user interface updates, IP whitelisting, and the recycle bin will now allow admins to restore deleted content if needed.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Issue with AppsAnywhere

UPDATE 28/10/18: This issue should now be resolved. If you are still experiencing issues on a Student Desktop device please let us know by visiting a service point or emailing help4u@dundee.ac.uk.

We have received reports that users are experiencing problems launching apps via AppsAnywhere on Student Desktops.

Thank you to those who have taken the time to inform us, as soon as a we have a solution this page will be updated.