Category: Student Systems

Service Disruption: Sateon Door Access

***RESOLVED***

————————————————————————————————————————————————————————–

***Update***

Other than a handful of internal doors we have now reinstated the swipe door access to all affected buildings.  UoD IT and Estates and Buildings thank you for your patience whilst this issue was rectified.

—————————————————————————————————————————————————————————

There is currently an issue affecting swipe door access across the University Campus. Our third party provider has been contacted and we are working on a resolution as quickly as possible.

If you require access to a building urgently, please contact Campus Security on 01382 (3)85850

Further updates will be posted here in due course.

Service Degradation: On-Site Systems

UoD IT have resolved an issue with our storage systems that caused significant performance issues across systems hosted on-site.

This affected internal services such as SITS, P3, Timetabling and Cognos. Users should experience normal performance now.

If you are still experiencing issues, please get in touch and we will investigate further: help4u@dundee.ac.uk

Release of examination results: June 2019

With the May diet of examinations behind us, many students are keen to know their examination results.

Plans are now being made for the publication of results on Wednesday 5 June 2019. Due to the higher than normal demand our servers typically experience around this time of year, results will be released in a controlled manner in accordance with server traffic.

To check if results are available in eVision for your particular School, you should first check this page on the day. Further details will be added to this page in due course.


Wednesday 5 June | Real time release updates

  1. 10:02. Students in the School of Education and Social Work (SESW) and School of Humanities (SHUM) can now access their exam results via eVision.
  2. 11:01. Students in the School of Life Sciences (SLSC) and School of Science and Engineering (SSEN) can now access their exam results via eVision.
  3. 13:01. Students in the School of Art and Design (SDAD), School of Dentistry (SDEN), School of Nursing and Health Sciences (SNHS), School of Medicine (SMED), School of Social Sciences (SSOC)Academic Skills Centre (PSTU), and Dundee University Access to Learning (PEXR) can now access their exam results via eVision

If you’re unable to see your results, try closing your web browser (all tabs) and logging back into eVision to see the exam results options.

Operation exam results issue complete! Many thanks for your patience.

Application Errors on Student Desktop

We have reports of errors on the student machines in the main library using the following applications:

SPSS / Cure / RStudio / Cyclic / Deepsoil

If you are impacted by this in any way please note:

Time / PC Name / Application / Error Message and report to the Service Desk – your assistance would be greatly appreciated and we do of course apologise for the inconvenience caused quoting: 1903-5665

Release of examination results: January 2019

With the December diet of examinations behind us, many students are keen to know their examination results.

Plans are now being made for the publication of results on Friday 11 January 2019. Due to the higher than normal demand our servers typically experience around this time of year, results will be released in a controlled manner in accordance with server traffic.

To check if results are available in eVision for your particular School, you should first check this page on the day. Further details will be added to this page in due course.


Friday 11 January | Real-time exam issue updates

  1. 10:08. Students in the School of Nursing and Health Sciences (SNHS) and School of Medicine (SMED) can now access their exam results via eVision.
  2. 11:09. Students in the School of Humanities (SHUM) and School of Dentistry (SDEN) can now access their exam results via eVision.
  3. 11:48. Students in the School of Life Sciences (SLSC) and School of Art and Design (SDAD) can now access their exam results via eVision
  4. 12:31. Students in the School of Education and Social Work (SESW) and School of Science and Engineering (SSEN) can now access their exam results via eVision.
  5. 15:59. Students in the School of Social Sciences (SSOC) can now access their exam results via eVisionwith the exception of undergraduate Law modules – these will be released by 17:00 today. 
  6. 16:00. Students in the Academic Skills Centre (PSTU) can now access their exam results via eVision.
  7. 16:39. Students awaiting undergraduate Law module results from the School of Social Sciences (SSOC) can now access their exam results via eVision.

If you’re unable to view your results in eVision, try logging out, fully closing your web browser (all tabs), and logging back into eVision. The exam results options should then appear.

Operation exam results issue complete! Many thanks for your patience.

My Dundee upgrade – 20 Dec to 7 Jan

As previously communicated by CTIL, My Dundee will be taken offline at 17:00 on Thu 20 Dec 2018 for a major upgrade, before being fully restored by Mon 7 Jan 2019 at the latest.

During this time, you will be able to access your modules and the information/content they hold via a temporary service that is provided for reference purposes only. Some services such as Turnitin will have been disabled. Full details of this interim service can be found on the user guidance page.

Users will be emailed when we are ready to take the temporary service offline and begin restoring the full service. Note that the temporary service may be withdrawn at any time if required. 

Communication about this upgrade will be distributed by email from ctil@dundee.ac.uk, as well as being posted on My Dundee itself. For details of the upgrade schedule and the limitations of the temporary service, please read CTIL’s guidance.

Note that there will be no support through Help4U over the winter closure.

Questionmark OnDemand maintenance

Questionmark OnDemand will be updated on Sat 20 Oct between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk (ref 1810-3557).