There is currently an issue with telephone calls affecting users on Level 7 & 8 of the Tower Building. Engineers have identified the problem and a fix will be applied on the morning of 18th August. IT advise all users affected to log out of all applications and save all work prior to shutting down their machines this evening. We will update this post again once the fix has been applied. IT apologies for any inconvenience this may be causing you.
The University has recently experienced a small number of nuisance calls. Whilst they appear to be from numbers within the University, they do not originate from our systems.
What is the easiest way to check if the call is legitimate?
Nuisance calls that appear to be from a University extension will display an 01382 dial code in front of the University number. Genuine internal calls will normally only display a five-digit short number on your office telephone.
Colleagues should feel comfortable ending any call which uses threatening or abusive language and should not feel that they are required to engage with any caller displaying such behaviour.
The issue highlighted below has now been resolved and all services should now be operating as normal.
We are aware of an outage affecting some wired network connections at Ninewells. Wireless connectivity appears to be unaffected. We are continuing to investigate and will update this status as soon as we have any further information.
We are receiving a lot of calls to tell us that the time displayed on the University IP phones is incorrect – we would appear to have moved back an hour in time…
A call has been logged with our telephony provider to resolve this.
Update | 25 October 2016
After liaising with our telephony provider the decision has been made not to change the time on the IP telephones before the clocks go back this weekend.
The change to fix the time would cause two telephony outages and users would lose their call logs and any unsaved voicemail messages as a result of the change.
This has been deemed an unnecessary change given the short timescales involved.
An issue with the University switchboard is affecting calls being placed to internal UoD members from external lines.
There have been several short switchboard outages; each time it becomes unavailable, calls to the main university number are directed to Tower reception, which has resulted in queued calls. The phone directory is also currently unavailable.
ProVista Engineers are investigating the issue and we will keep you updated as we work toward resolution.
UPDATE – This matter is now resolved. Apologies for any inconvenience.
We are pleased to inform users that this issue has now been resolved.
We are currently investigating an issue with calls to Ninewells which is causing the following:
- Calls cannot be made from University of Dundee numbers to Ninewells using the prefix 2-
- Pagers cannot be paged from the University of Dundee
Callers can call Ninewells by dialling externally then the Ninewells number.
We will update this post as soon as we have gathered more information about the issue.
We are currently experiencing issues with the University Switchboard.
This has been escalated to our phone provider and an update will be posted just as soon as available
Any further questions please call 88000 and speak to the Service Desk giving reference number: 138854
As a result of an upgrade to the Telephony System you now have a new voicemail service on your office telephone.
New voicemail service access:
- You should access your voicemail by pressing the ‘messages’ button or using the number 16200.
- You will be prompted to enter a PIN number. Use the initial PIN number 102030 and then follow the prompt to:
- Change your greeting
- Change your PIN to a six digit number that you will remember (note: like your password do not use something that others will guess)
If you are having difficulties accessing voicemail please wait 10 minutes before trying again.
Old voicemail service access:
- As this is a new voicemail service, your older voicemail messages that you have saved can be accessed in a different way.
- To access your old voicemail dial the number 16300 and enter your old password.
If you require more information or support please contact the Service Desk.
As part of the upgrade to telephony systems, two of our gateways will be replaced during the routine maintenance window on Tuesday 23 September 2014 (07:00 – 09:00).
There may be a brief period during which calls to mobile phones and to and from the NHS phone system will be affected. During the work we will endeavour to undertake maintenance when there are no calls in progress to avoid anyone being disconnected mid call.
If you have any queries or concerns about this work please contact the Service Desk quoting change ref 480.