Category: Telephony

Completed – Essential maintenance – Phone handsets – No: 473

In preparation for the planned telephony system upgrades, the firmware on all IP phone handsets must be upgraded.  The bulk of this work is currently scheduled for 30 August 2014.

The impact of the upgrade will be:

  • your phone will reboot at least once
  • you will lose the phone logs (missed/received/placed calls)
  • if your PC is connected through your phone, your PC will lose network connectivity during the upgrade

If you have any queries about the change, please contact the Service Desk quoting change ref. 473

Essential maintenance – Telephony – No: 469

Our contractors will be carrying out essential maintenance on the University’s telephone systems over the next few weeks.

All systems will be upgraded to maintain service levels and provide options for new functionality to support the University’s business transformation.  An example of new functionality is the potential for the introduction of voicemail to email capability as a result of the upgrade of the voicemail system.

Phone handsets

In preparation for upgrade work, all phone handsets will have a firmware upgrade.

Voicemail

During the upgrades, voicemail greetings will not be maintained and voicemail will not be carried over to the new system.  For a limited period access to old voicemail system will be available before it is decommissioned.  If this is a particular concern to anyone who may have stored an important voicemail please contact the Service Desk and quote Change no. 469.

Further Information

Further information about the works, including dates, potential impact and benefits, will be posted and circulated by email in due course.

Essential upgrades to network service: Change 224

As part of a programme of planned maintenance, a series of five scheduled rollout operations will be carried out between 07.00 and 10.00 on Tuesday mornings over the coming weeks. The programme is outlined below and full information about exact dates and affected locations will be circulated at the appropriate times. 

We will upgrade to newer and improved equipment, move and replace connections. This work will enhance connectivity to the network and telephony systems and improve resilience to the service.

While this work is being carried out, network users will experience a temporary loss of connectivity to the network and telephony systems.

If you have any questions or concerns about this work please contact Service Desk quoting reference number Change 224. Check here for progress of this work.

See below – Proposed schedule of planned maintenance: Read More

Update: Essential upgrades to telephony and network service – 19 & 20 July

Update: 22 July 2013 – 10.40pm

Some users reported they were unable to access the network in the Scrymgeour Building first thing this morning. This was resolved quickly and we do not anticipate any further disruptions as a result of this work. We apologise for any inconvenience caused.

Help & Support

If you are still having issues relating to this work contact Service Desk and quote Incident no 69822.

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Thursday 17 July at 6.57pm

As part of a programme of essential, on-going work,  network maintenance will be carried out between 6pm on Friday 19 July and 5pm on Saturday 20 July. We will upgrade to newer and improved equipment and move and replace connections. This work will enhance connectivity to the network and telephony systems and improve resilience to the service.

While this work is being carried out staff in Park Place, Scrymgeour Building and Bonar Hall will experience interruptions if using the network and telephony systems.

Help & Support

If you have any questions about this work contact Service Desk and quote Change no 224.

Planned maintenance: Essential upgrade to network and telephony systems – Reference number 224

Update 14.33, Tuesday, 11th June

This essential work to enhance connectivity to the network and telephony systems and improve resilience to the service will now be carried out on Wednesday, 19th June, 18.00  – 21.00.

If you have any questions or concerns about this work please contact Service Desk quoting reference number (Change) 224.

Read More