Our contractors will be carrying out essential maintenance on the University’s telephone systems over the next few weeks.
All systems will be upgraded to maintain service levels and provide options for new functionality to support the University’s business transformation. An example of new functionality is the potential for the introduction of voicemail to email capability as a result of the upgrade of the voicemail system.
In preparation for upgrade work, all phone handsets will have a firmware upgrade.
During the upgrades, voicemail greetings will not be maintained and voicemail will not be carried over to the new system. For a limited period access to old voicemail system will be available before it is decommissioned. If this is a particular concern to anyone who may have stored an important voicemail please contact the Service Desk and quote Change no. 469.
Further information about the works, including dates, potential impact and benefits, will be posted and circulated by email in due course.