Category: Wireless

New campus network certificate

Connected to our wired or wifi network on campus before? If yes, you accepted our network certificate the first time you did this on each of your personal and non-managed devices.

The time has come for this certificate to be renewed. It will be replaced on Thu 23 May.

Once this change is made, you may have to accept the new certificate on your devices when next connecting them to eduroam – expect to see a pop-up window appear and ensure you take action.

Some devices may not prompt at all (certain Android devices, for example) and the certificate will apply in the background without you noticing. Managed University desktops will be unaffected.

You will receive a direct email to your @dundee.ac.uk account shortly, which contains more detail.

Changes to wireless network service

We’re upgrading the University’s wireless infrastructure. Find out why in the One Dundee blog post.

This work will take place in the evenings (18:00 – 23:00) of Tue 2 and Thu 4 Apr.

Within each work window, each wireless access point should only be offline for approximately 10-15 mins at a time.

If you are connected to an access point when it upgrades / reloads the new software, the wireless controller should try and move your device to another available access point so you continue to get wifi. Due to the quantity of access point reloads, we can’t guarantee this in all circumstances and you may need to accept a short service outage.

If you have any questions, contact the Service Desk quoting ref C1901-027.

Wireless Connections in Main Library

We are currently receiving reports that users are experiencing intermittent connections to Eduroam on the 1st floor of the Main Library. We have raised this with our third party supplier and are working closely with them to resolve this problem in a timely manner. Our PCs in these areas are unaffected so feel free to use them whilst we work on solving your connection issues.

Wifi Access Issues

We are currently experiencing intermittent issues with WiFi access across campus.
The issues are being resolved as they appear, and we are investigating the root cause to fully restore the service as soon as possible.
Apologies for any inconvenience.

eduroam wifi release to Life Sciences

The University’s new eduroam wifi provision will start to be turned on in Life Sciences buildings on Thu 6 Dec. The transition will be gradual and it may take all day to achieve full release – we will email you to let you know when all work is complete.

When the lifesci and UoD_WiFi SSID wifi options are no longer available to you, this means your location has been migrated. You should then connect to eduroam using the instructions in the IT website guide. Make sure you enter your full University username (jbloggs@dundee.ac.uk) and password when asked.

Life Sciences staff will be able to access JBC datacentre resources on the Life Sciences network from any campus location when their computer is connected to eduroam wifi.

Perth Royal Infirmary WiFi Access

NHS Tayside are currently dealing with a major issue relating to their wireless network at Perth Royal Infirmary. As we use a shared service to deploy our WiFi in this area you cannot currently connect to UoD WiFi or Eduroam in this area at present.  Their engineers are working hard to rectify this situation as quickly as possible and apologise for any inconvenience caused.

Cloud WiFi Unavailable

Our Cloud WiFi provider Sky, has notified us that they are currently having to undertake some emergency essential maintenance as present, rendering their service temporarily unavailable. This is a UK wide disruption and their engineers are working to resolve the issue as soon as possible.

Ninewells wifi outage

We’re currently experiencing reliability issues with wifi services at Ninewells. This is affecting both eduroam and UoD_wifi networks. The issue is under investigation and we’ll provide an update as soon as we have further information as to the cause and/or resolution.

Meantime, service availability may continue to fluctuate and be unstable. We apologise for any inconvenience caused.