Category: Wireless

Cloud WiFi Unavailable

Our Cloud WiFi provider Sky, has notified us that they are currently having to undertake some emergency essential maintenance as present, rendering their service temporarily unavailable. This is a UK wide disruption and their engineers are working to resolve the issue as soon as possible.

Ninewells wifi outage

We’re currently experiencing reliability issues with wifi services at Ninewells. This is affecting both eduroam and UoD_wifi networks. The issue is under investigation and we’ll provide an update as soon as we have further information as to the cause and/or resolution.

Meantime, service availability may continue to fluctuate and be unstable. We apologise for any inconvenience caused.

Life Sciences — LDAP Authentication Issues – RESOLVED

Colleagues,

This morning there are issues with Life Sciences LDAP Authentication – this is impacting:

• Lifesci wifi
• Life Sciences VPN
• LSD portal for password resets
• any applications which are set to authenticate against the old Lifesci LDAP directory

The matter is actively being investigated by UoD IT support teams.

Apologies for any inconvenience this is causing – we will update you with progress as soon as we can.

Matthew Building – Power Outage – Sunday 29th October

Estates and Campus Services advise that there will be a power outage to the whole of the Matthew Building on Sunday 29/10/17. The power outage is expected to last the whole day.

Due to the loss of power IT services including wifi, network and desktops will be unavailable in this area.

UoD IT support will be on hand early Monday morning to check and confirm IT services are fully operational following restoration of power.

Network Issues

Update 16.30: All affected services have now been restored.

Update 15.00: The issue connecting to Eduroam in DOJ has now been resolved along with the issues in ISE. Our Engineers are still working on a resolution for the YoYo payment system in DUSA. Further updates will be published as they become available. Again, thank you for your patience.


We are aware that users are experiencing ongoing network issues following this morning’s work. The areas currently affected are ISE, DUSA and DOJ (Matthew Building). This affects the YoYo payment system in DUSA, so if you intend to make a purchase, please carry cash in the meantime. Our Engineers are currently working on these issues and updates will be published as they become available.

Thank you for your patience while this work is being carried out.

 

 

Wireless Network outage at Seabraes and Belmont

UPDATE: The network at Seabraes and Belmont has been fixed and is now operating normally once more. (3.40pm)

What is happening?

We have been advised that there is a network outage at Seabraes and Belmont.  Wireless access points are down.  There are also issues with the wired network.

Who is affected?

Users at Seabraes and Belmont.

What are UoD IT doing?

We are investigating this issue at the moment.  Please come back to this status page for updates.

Network Outage at Seabraes

UPDATE: The network at Seabraes has been fixed and is now operating normally once more. (4.26pm)

What is happening?

We have been advised that there is a network outage at Seabraes.  8 wireless access points are down and there are also issues with the wired network.  Those affected are in flats 49-56 and a report that the wired is not working either.

Who is affected?

Users at Seabraes.

What are UoD IT doing?

We are investigating this issue at the moment.  Please come back to this status page for updates.