NHS Tayside are currently dealing with a major issue relating to their wireless network at Perth Royal Infirmary. As we use a shared service to deploy our WiFi in this area you cannot currently connect to UoD WiFi or Eduroam in this area at present. Their engineers are working hard to rectify this situation as quickly as possible and apologise for any inconvenience caused.
Scheduled Maintenance on the Power at West Park Villas (also impacting Network @ Botanic Gardens Offices) – RESOLVED
West Park Villas are having scheduled maintenance today meaning their electricity supply is switched off.
This therefore means there is no Wireless or Wired Network in West Park or the Botanic Gardens Offices until this scheduled work is completed – expected on Monday 27th August.
Our Cloud WiFi provider Sky, has notified us that they are currently having to undertake some emergency essential maintenance as present, rendering their service temporarily unavailable. This is a UK wide disruption and their engineers are working to resolve the issue as soon as possible.
We’re currently experiencing reliability issues with wifi services at Ninewells. This is affecting both eduroam and UoD_wifi networks. The issue is under investigation and we’ll provide an update as soon as we have further information as to the cause and/or resolution.
Meantime, service availability may continue to fluctuate and be unstable. We apologise for any inconvenience caused.
This morning there are issues with Life Sciences LDAP Authentication – this is impacting:
• Lifesci wifi
• Life Sciences VPN
• LSD portal for password resets
• any applications which are set to authenticate against the old Lifesci LDAP directory
The matter is actively being investigated by UoD IT support teams.
Apologies for any inconvenience this is causing – we will update you with progress as soon as we can.
Estates and Campus Services advise that there will be a power outage to the whole of the Matthew Building on Sunday 29/10/17. The power outage is expected to last the whole day.
Due to the loss of power IT services including wifi, network and desktops will be unavailable in this area.
UoD IT support will be on hand early Monday morning to check and confirm IT services are fully operational following restoration of power.
We are aware that wi-fi access is currently unavailable at West Park. This outage is currently being investigated and updates will be posted here when they are available.
Wired and Wireless Network connections in University of Dundee Residences are currently unavailable.
UoD IT are investigating the issue – we will update you as soon as information is available . Please note this includes Seabraes Residences.
We apologise for any inconvenience this may cause
We are currently experiencing intermittent issue when trying to connect to eduroam at present. Our engineers are working to restore a normal service as quickly as possible.
Update 16.30: All affected services have now been restored.
Update 15.00: The issue connecting to Eduroam in DOJ has now been resolved along with the issues in ISE. Our Engineers are still working on a resolution for the YoYo payment system in DUSA. Further updates will be published as they become available. Again, thank you for your patience.
We are aware that users are experiencing ongoing network issues following this morning’s work. The areas currently affected are ISE, DUSA and DOJ (Matthew Building). This affects the YoYo payment system in DUSA, so if you intend to make a purchase, please carry cash in the meantime. Our Engineers are currently working on these issues and updates will be published as they become available.
Thank you for your patience while this work is being carried out.