Category: Wireless

Network Issues

Update 16.30: All affected services have now been restored.

Update 15.00: The issue connecting to Eduroam in DOJ has now been resolved along with the issues in ISE. Our Engineers are still working on a resolution for the YoYo payment system in DUSA. Further updates will be published as they become available. Again, thank you for your patience.


We are aware that users are experiencing ongoing network issues following this morning’s work. The areas currently affected are ISE, DUSA and DOJ (Matthew Building). This affects the YoYo payment system in DUSA, so if you intend to make a purchase, please carry cash in the meantime. Our Engineers are currently working on these issues and updates will be published as they become available.

Thank you for your patience while this work is being carried out.

 

 

Wireless Network outage at Seabraes and Belmont

UPDATE: The network at Seabraes and Belmont has been fixed and is now operating normally once more. (3.40pm)

What is happening?

We have been advised that there is a network outage at Seabraes and Belmont.  Wireless access points are down.  There are also issues with the wired network.

Who is affected?

Users at Seabraes and Belmont.

What are UoD IT doing?

We are investigating this issue at the moment.  Please come back to this status page for updates.

Network Outage at Seabraes

UPDATE: The network at Seabraes has been fixed and is now operating normally once more. (4.26pm)

What is happening?

We have been advised that there is a network outage at Seabraes.  8 wireless access points are down and there are also issues with the wired network.  Those affected are in flats 49-56 and a report that the wired is not working either.

Who is affected?

Users at Seabraes.

What are UoD IT doing?

We are investigating this issue at the moment.  Please come back to this status page for updates.

Belmont Flats – WiFi

— Belmont Flats – WiFi —

Please be aware that there are a number of WiFi access points down in Belmont flats. We are aware of the situation and working to resolve the issue. If you are affected by this outage, please contact the service desk to notify us of your situation.

Apologies for any inconvenience caused over this time.

 

— Update —

Please be advised that this WiFi issue is now resolved in Belmont Flats. Please contact the Service Desk if you are continuing to have problems connecting to WiFi.

OTI – Continued wireless network changes

OTI basement & ground floor

Planned maintenance is scheduled to take place on the wireless network in the Old Technical Institute (OTI) on Mon 27 Mar from 07:00-09:00.

What impact will this have?
The wifi service will be offline in the OTI basement and ground floor during this work window. Downtime is not expected to last the full 2hrs, although we ask that you consider the wireless provision at risk here for the duration of the maintenance period.

How will I get online?
Staff members should be aware that the wired connection (for anything plugged into the wall via ethernet cable, such as desktop PCs) will not be affected by this work.

If you have any questions, please contact the IT Service Desk via Help4U.

Tower & OTI Building Network Disruptions

Estates and Buildings have informed us there will be an electrical power outage in areas of the Tower Building today, Wed 22 Mar from 3-5pm.

This is likely to cause network disruptions/outages within the Old Technical Institute (OTI) and Tower building. We ask you to consider the wireless and wired provision at risk here, for the 2 hours suggested above.

Unfortunately, UoD IT cannot resolve related network outages until E&B bring back power in the Tower Building.

For any other IT questions, please contact the IT Service Desk via Help4U.