Category: Wireless

Wireless Connections in Main Library

We are currently receiving reports that users are experiencing intermittent connections to Eduroam on the 1st floor of the Main Library. We have raised this with our third party supplier and are working closely with them to resolve this problem in a timely manner. Our PCs in these areas are unaffected so feel free to use them whilst we work on solving your connection issues.

Wifi Access Issues

We are currently experiencing intermittent issues with WiFi access across campus.
The issues are being resolved as they appear, and we are investigating the root cause to fully restore the service as soon as possible.
Apologies for any inconvenience.

eduroam wifi release to Life Sciences

The University’s new eduroam wifi provision will start to be turned on in Life Sciences buildings on Thu 6 Dec. The transition will be gradual and it may take all day to achieve full release – we will email you to let you know when all work is complete.

When the lifesci and UoD_WiFi SSID wifi options are no longer available to you, this means your location has been migrated. You should then connect to eduroam using the instructions in the IT website guide. Make sure you enter your full University username (jbloggs@dundee.ac.uk) and password when asked.

Life Sciences staff will be able to access JBC datacentre resources on the Life Sciences network from any campus location when their computer is connected to eduroam wifi.

Perth Royal Infirmary WiFi Access

NHS Tayside are currently dealing with a major issue relating to their wireless network at Perth Royal Infirmary. As we use a shared service to deploy our WiFi in this area you cannot currently connect to UoD WiFi or Eduroam in this area at present.  Their engineers are working hard to rectify this situation as quickly as possible and apologise for any inconvenience caused.

Cloud WiFi Unavailable

Our Cloud WiFi provider Sky, has notified us that they are currently having to undertake some emergency essential maintenance as present, rendering their service temporarily unavailable. This is a UK wide disruption and their engineers are working to resolve the issue as soon as possible.

Ninewells wifi outage

We’re currently experiencing reliability issues with wifi services at Ninewells. This is affecting both eduroam and UoD_wifi networks. The issue is under investigation and we’ll provide an update as soon as we have further information as to the cause and/or resolution.

Meantime, service availability may continue to fluctuate and be unstable. We apologise for any inconvenience caused.

Life Sciences — LDAP Authentication Issues – RESOLVED

Colleagues,

This morning there are issues with Life Sciences LDAP Authentication – this is impacting:

• Lifesci wifi
• Life Sciences VPN
• LSD portal for password resets
• any applications which are set to authenticate against the old Lifesci LDAP directory

The matter is actively being investigated by UoD IT support teams.

Apologies for any inconvenience this is causing – we will update you with progress as soon as we can.

Matthew Building – Power Outage – Sunday 29th October

Estates and Campus Services advise that there will be a power outage to the whole of the Matthew Building on Sunday 29/10/17. The power outage is expected to last the whole day.

Due to the loss of power IT services including wifi, network and desktops will be unavailable in this area.

UoD IT support will be on hand early Monday morning to check and confirm IT services are fully operational following restoration of power.