Disruption to office desk phone service (telephony)

UPDATE:

All migrations to the new telephony provider were completed by 9.30am this morning.  Information from the team is that all testing has been completed and the service is now not at risk as of 12.27pm.

All office desk phones connected to the University’s telephony service will be moved to a new provider on Sat 24 Mar. This will cause disruption to availability, as outlined below.

Timings
Work will start at 07:45 and may take up to 10 hours to complete. We ask that you regard the service as at-risk for the entirety of the day.

Impact

  • Inbound calls: Calls coming from outside the University to your office desk phones will be disrupted within the work window.
  • Outbound calls: Calls being made from office desk phones to numbers external to the University will be largely unaffected, but may experience a brief period of disruption.
  • Internal calls: Calls being made from office desk phones to other internal University numbers will be unaffected.

You may find your office desk phone functions as normal prior to the completion time. If this does occur, your telephony service should still be considered at-risk throughout the day.

Benefits
The shift will result in significant savings for the University over a three year period. Our move to the new provider is also essential because we’re currently running our telephony service on a legacy plan.

After the work
Although we anticipate no issues with office desk phones to arise following the work, please contact the Service Desk if you do experience any from Sun 25 Mar onwards.

Questionmark OnDemand

Questionmark OnDemand will be updated on Sat 17 March between 07:00 and 13:00.

Impact
During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits
This update will ensure the ongoing reliability, security and uptime of the platform.

Reporting issues/getting help
If you have any questions about the update, please contact the IT service desk via Help4U (ref 1803-1407)

Update to iGrasp System

Dear Colleague

We have a couple of changes to notify you about in relation to iGRasp, the University’s eRecruitment application.

With effect from the 19th of March gone will be the CLASSIC look we have become accustomed to and instead we are will now see the NEW UI:

There has not been any change to functionality, but you will notice that the look and feel is very different.

Should you wish to a have a formal run through of the changes, or if perhaps you would like a refresher session on how to use the iGrasp application, please log a call with the ServiceDesk: help4u@dundee.ac.uk.

 

We hope that you will see these changes as improvements to the iGRasp application, and to help you ‘get to grips’ with them, in line with the launch date of the 19th of March, we will have refreshed the user manuals which are published on our website: https://www.dundee.ac.uk/hr/uodrecruitment/erecruitment/userguides/

Should however you have any questions, or find any issues with the above changes, please do not hesitate in logging a call with the Service Desk: help4u@dundee.ac.uk.

Kind regards

Human Resources and UoD IT

Authentication Issues

UPDATE: 11:03 – JANET has issued a statement that this is now resolved. Please re check your access into systems. If there are any further issues please let us know.

We are aware of current issues authenticating to various external and internal systems.

Systems affected range from Alma to BOX.

This issue is being investigated by the JANET engineers.

Updates will be provided in due course.

Phishing emails – March 5th

We are aware that as a University we are still receiving a large number of phishing emails. These are coming from internal and external accounts but please be assured we are working hard to address this problem as part of an ongoing piece of work around Information Security.

If you receive any suspicious emails, please do not interact with its contents. Remember, if it doesn’t look right, it probably isn’t.

______________

If you receive such an email, please forward the mail, as an attachment (instructions below) to one of the following email addresses then delete it from your mailbox.

For junk messages – junk@office365.microsoft.com
For phishing scam messages – phish@office365.microsoft.com

Forwarding mail as an attachment:

Using Outlook on the Web
1. Create a new, blank message and enter one of the above email addresses in the ‘To’ field
2. Click on the ‘pop-out button’ at the top right of the new message
3. Drag and drop the spam mail to the body of the new message
4. Copy and paste the original spam message subject line into the new message subject line. Leave the body of the new message empty
5. Click ‘Send’

Using Outlook 2013 (For PC)
1. Click on ‘New Email’
2. Enter one of the above email addresses in the ‘To’ field
3. Click on ‘Attach Item’then’Outlook Item’
4. Select the message you wish to attach
5. Click ‘ok’
6. Copy and paste the original spam message subject line into the new message subject line. Leave the body of the new message empty
7. Click ‘Send’

Using Outlook 2016 (For Mac)
1. Right click on the spam/phishing email
2. Select “Forward as attachment” a new mail window will open
3. Enter one of the above email addresses in the ‘To’ field
4. Click ‘Send’

Remember, once you have forwarded the email, please delete it from your inbox.

If in doubt, delete the email, if someone is determined to contact you, they will find another way (ie by telephone).

 

Questionmark – OnDemand

What is the problem? –  We’re experiencing an issue with users taking Questionmark quizzes via MyDundee.  IT are working with the vendor to resolve this issue.

Who does it affect?  – Students taking Questionmark tests and course leaders running tests.

What should I do?  – Students should wait for information from their course leaders.

We’ll update this message when we have more information

Phishing Emails

Update: We are aware that as a University we are still receiving a large number of phishing emails. These are coming from internal and external accounts but please be assured we are working hard to address this problem as part of an ongoing piece of work around Information Security.

_______________

We are seeing a lot of phishing emails today.
If you receive such an email, please forward the mail, as an attachment (instructions below) to one of the following email addresses

For junk messages – junk@office365.microsoft.com
For phishing scam messages – phish@office365.microsoft.com

Forwarding mail as an attachment:

Using Outlook on the Web
1. Create a new, blank message and enter one of the above email addresses in the ‘To’ field
2. Click on the ‘pop-out button’ at the top right of the new message
3. Drag and drop the spam mail to the body of the new message
4. Copy and paste the original spam message subject line into the new message subject line. Leave the body of the new message empty
5. Click ‘Send’

Using Outlook 2013 (For PC)
1. Click on ‘New Email’
2. Enter one of the above email addresses in the ‘To’ field
3. Click on ‘Attach Item’then’Outlook Item’
4. Select the message you wish to attach
5. Click ‘ok’
6. Copy and paste the original spam message subject line into the new message subject line. Leave the body of the new message empty
7. Click ‘Send’

Using Outlook 2016 (For Mac)
1. Right click on the spam/phishing email
2. Select “Forward as attachment” a new mail window will open
3. Enter one of the above email addresses in the ‘To’ field
4. Click ‘Send’

Questionmark On-Demand – Service issues

Update (1600hrs, 20/02/2018): Questionmark engineers are still working on this issue. An update will be posted here in the morning.


What is the problem? We’re experiencing an issue with users taking a 2nd attempt on Questionmark quizzes.  IT are working with the vendor to resolve this.

Who does it affect? Students taking Questionmark tests. Course leaders running tests.

What should I do? Students should wait for information from their course leaders.

 

We’re experiencing issues with the Questionmark OnDemand service affecting users taking a ‘second attempt’ at a formative assessment.  This issue appeared over the weekend and we are in touch with the vendor trying to discover the root cause of this issue.

If you are experiencing issues when taking subsequent attempts, please let us know at assess@dundee.ac.uk. We’d appreciate that you double check that you are not experiencing 3rd party cookie issues before reporting – Questionmark OnDemand requires users to have third party cookies enabled to function.

We’ll update this message when we have more information.