Scheduled Maintenance – Panopto

Scheduled Maintenance – Panopto
Panopto 7 is coming to our Panopto cloud site on 22nd June. The upgrade process will require a short window of downtime starting at 9pm GMT for up to 3 hours.

Impact
During the time above, staff and students accessing Panopto video content or creating and editing Panopto content will experience service disruption. This also includes Panopto video content on MyDundee that use the Panopto server to stream content.

Benefits
This update will bring a host of service improvements: Full Release Notes are here: https://support.panopto.com/s/article/Panopto7-Release-Notes

Reporting issues and getting help
If you have any questions about the update, please contact the Service Desk.

Service Disruption: Network Connectivity – Ninewells Campus

***Update***

This disruption was due to a power outage across the Ninewells estate earlier this morning. If you are located in the Main Teaching Block and still experiencing issues with your network connection please unplug and then re-plug the network cable connecting your device. This will re-establish your connection to the network.

If you are located in the Jacqui Woods Centre or in a Ward area where your network socket begins with the prefix 12, we are still working toward a resolution as quickly as possible.

If you are located in a Ward area where your network socket begins with the prefix 24, please be aware that the Ninewells Estates and Buildings Department are still in the process of re-establishing power to that area of the building.

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We are currently experiencing issues with network connectivity across our Ninewells Campus.

Our engineers are working hard to restore service as quickly as possible and updates on progress will be posted here.

 

Scheduled Maintenance: iGrasp

iGRasp – Essential Maintenance – 13 June 2019 (22:00 – 00:00 BST)

SABA/Lumesse (the providers of the iGRasp application) will be carrying out essential maintenance to the iGRasp environment on Thursday 13th June 2019, between 22:00 – 00:00 BST.

The result is that iGRasp will be unavailable during this time.

Please note that this will affect BOTH the administration aspects of the application which iGRasp users interact with, and also the front end websites which our candidates interact with.

Should you receive any queries or complaints as a result of this, please do not hesitate in contacting Sarah Christie/Audrey Winton/Steven Wiggetts, Business Services (People Systems) via the University Service Desk (Help4U@dundee.ac.uk).

Please accept our apologies for any inconvenience this may cause.

Service Maintenance: Questionmark OnDemand

Questionmark OnDemand will be updated on Saturday 15th June between 07:00-19:00.

Impact

During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service.

Benefits

This update will ensure the ongoing reliability, security, and uptime of the platform.

Reporting issues and getting help

If you have any questions about the update, please contact the Service Desk.

Release of examination results: June 2019

With the May diet of examinations behind us, many students are keen to know their examination results.

Plans are now being made for the publication of results on Wednesday 5 June 2019. Due to the higher than normal demand our servers typically experience around this time of year, results will be released in a controlled manner in accordance with server traffic.

To check if results are available in eVision for your particular School, you should first check this page on the day. Further details will be added to this page in due course.


Wednesday 5 June | Real time release updates

  1. 10:02. Students in the School of Education and Social Work (SESW) and School of Humanities (SHUM) can now access their exam results via eVision.
  2. 11:01. Students in the School of Life Sciences (SLSC) and School of Science and Engineering (SSEN) can now access their exam results via eVision.
  3. 13:01. Students in the School of Art and Design (SDAD), School of Dentistry (SDEN), School of Nursing and Health Sciences (SNHS), School of Medicine (SMED), School of Social Sciences (SSOC)Academic Skills Centre (PSTU), and Dundee University Access to Learning (PEXR) can now access their exam results via eVision

If you’re unable to see your results, try closing your web browser (all tabs) and logging back into eVision to see the exam results options.

Operation exam results issue complete! Many thanks for your patience.

Service Unavailable – IDP (login to Box, etc.)

We are currently experiencing an issue with our IDP service, which is preventing users from logging in to some University systems, including Box.

Our supplier for this service, Overt, have confirmed an issue with one of their datacentres.

We are tracking this with reference number 1905-5351 and will update this message with progress.